Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%62+23.6Reliability 17%53+9Craft & service 20%87+17.4Value 10%48+4.8Momentum 10%71+7.1Replies to reviews 5%44+2.2Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCOREAndover Pest Control Inc.
Methuen, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.8★ from 338 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Andover Pest Control Inc. is better than 62% of bed bug exterminators.B
62
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Andover Pest Control Inc. is better than 53% of bed bug exterminators.C
53
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Andover Pest Control Inc. is better than 87% of bed bug exterminators.A
87
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Andover Pest Control Inc. is better than 48% of bed bug exterminators.C
48
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Andover Pest Control Inc. is better than 71% of bed bug exterminators.B
71
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Andover Pest Control Inc. is better than 44% of bed bug exterminators.C
44
Reviews for your job
Customers hired Andover Pest Control Inc. for 8 kinds of job.
Andover Pest Control Inc. for bat extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Bat extermination”
Debbie/Leo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Best customer service!By far the best pest company!
Ant exterminationBat exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Price
$323+199% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 19%Reasonable 61%Overpriced 8%Not sure 12%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hornet & wasp extermination | 61 | $86–$323 |
| Rodent extermination | 36 | $88–$371 |
| Ant extermination | 12 | $56–$246 |
| Bee extermination | 11 | $214–$426 |
| General wildlife removal | 9 | $246–$426 |
| General pest inspection | 9 | $63–$124 |
| Termite inspection | 8 | $121–$371 |
| Mosquito extermination | 7 | $50–$113 |
