Google reviewers rate Animal Care Clinic 4.8/5 based on 535 reviews, with the owner responding to 64% of them. Customers frequently praise the staff's friendliness, thorough communication, and ability to handle difficult animals, while noting reasonable pricing compared to competitors. However, some lower-rated reviews criticize recent price increases, a policy against writing prescriptions for online pharmacies, and instances where clients felt rushed or inadequately informed about costs and procedures.
Google rating: 4.8 out of 5 from 535 reviews (93% five-star).
Reviews on this page: 535 Google reviews (399 with written comments, 47 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: November 8, 2026.
Service: Pet Hospice serving El Cajon, California.
Data from Google, last updated November 11, 2026.
Star ratings
535 Google reviews we collected
4.8of 5
5 stars49893%
4 stars153%
3 stars61%
2 stars31%
1 star132%
Praise vs complaints
Phrases our text analysis found in 399 written reviews
97%praise
Praise47297%
Complaints173%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23047%
Speed & response5211%
Quality & results5010%
Honesty & trust5010%
Would recommend5010%
Communication337%
Price & value245%
What customers talk about
We read 399 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All the vets and staff have been super friendly and knowledgeable about our pets.”
“I got treated pretty rudely here because I couldn't afford their services.”
“I am usually able to get an appointment quickly and I appreciate the work they do”
“…e past month, and every time, they are welcoming, explain everything thoroughly, and are very upfront about pricing.…”
“I felt like they were treating me like a horrible person.”
“…ime, they are welcoming, explain everything thoroughly, and are very upfront about pricing.…”
“Would not trust the care of my dogs with any other veterinarian.”
“I highly recommend them for anything your animal needs.”
“…once a week for the past month, and every time, they are welcoming, explain everything thoroughly, and are very upfront about pricing.…”
“This is still the best place for reasonable prices & compassionate care.”
“Pricey, but good care.”
People customers mention
Beckman57 reviews
Castillo34 reviews
Damm28 reviews
Rivard22 reviews
Vet14 reviews
Diego9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We have always been treated with respect and friendliness at Animal Care Clinic. All the vets and staff have been super friendly and knowledgeable about our pets. Dr. Beckman and the other vets are all very compassionate. One of our visits was with Dr. Damm and the same goes for her. Our recent visit with Dr. Castillo was very good. She recommended Tasha, our doxie, have antibiotics. Very professional and friendly.
Price assessment: Reasonable price
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Response from the owner · Edited a day ago
Thanks, Judy! We appreciate the kind words and are glad we could provide you with a positive experience!
Scott MoseyLocal Guide · 55 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
They are the best!! The vets and the entire team are all knowledgeable, very nice and so helpful! Couldn’t ask for a better place to take my dogs & cats to!
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 5 days ago
So glad to hear you had a good experience, Julie. Thank you for trusting Animal Care Clinic to take care of your pet!
Chad B1 reviewiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
It’s time to find a new vet cuz they keep raising prices. Yes the drs are good and the girls at the desk are too, but ever since they were sold to a corporation, they’ve been raising the price on everything, and not just one time! They have raised price on one specific thing literally four times in the last two years!
Price assessment: Overpriced
Cori ZaragozaLocal Guide · 19 reviewsiTotal number of Google reviews Cori has written across all businesses on Google Maps, not just this one.
they cared for my dog since her birth and when she got sick, the amount of compassion and respect they gave to my darling Leia was all the difference -- felt like we were in this together. I can't recommend Dr. Console and Dr. Castillo enough, they were excellent and helped us through every step. I highly recommend them for anything your animal needs. I'm just very grateful for the Animal Care Clinic ❤️
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you so much for your kind words, Cori. We really appreciate you taking the time to share your experience with us.
Scott ButlerLocal Guide · 90 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Love everything about ACC the Doc's are very nice & knowledgeable. They also gave me options & recommendations to prevent my kitty from getting constipated
Response from the owner · Edited a week ago
Hi, Scott. Thanks for taking the time to share your positive experience. We truly appreciate it!
Kelly LangLocal Guide · 23 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
