Analyzing 9,404,9459.4M ReviewsFor 26,79826.8K Experts
Google reviewers rate Animal Protective Foundation 4.5 out of 5 stars based on 547 reviews, with the owner not responding to any feedback. Customers frequently praise the organization for affordable spay and neuter services, reasonable cremation pricing, and friendly staff who assist with pet adoptions and training classes. However, lower-rated reviews highlight difficulties in reaching the facility by phone, unexpected charges for additional services, and concerns regarding the disclosure of an adopted animal's behavioral history.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
547 Google reviews we collected
Phrases our text analysis found in 346 written reviews
How often each topic comes up in the written reviews
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love this place, always friendly staff and meet them tabling at Pride last year.”
“They are rude, they will lie to you, they will threaten legal action against you if you bring them an animal that you found and is not yours but you w…”
“They are doing such a great service for our community.”
“NEVER HAD SUCH A HORRIBLE EXPERIENCE AND HORRIFYING BEHAVIOR!”
“The cremation price is very reasonable and the staff treats bereaved pet people with love, kindness, and understanding.”
“I had questions, they all were answered thoroughly and Id absolutely recommend ANYONE who asks, where to go!”
“Very poor customer service I would not recommend to go back there ever again.”
“The people who work here are very kind and efficient.”
“They genuinely care for these animals and it shows!”
“They made it feel like I was lying to them and went and checked the receipt and saw that I did pay for it but never got it.”
“…f was friendly however there was little to no selection of what I had explained to the girl at the front desk that I was looking for.…”
praise complaint · found by our text analysis, Google review wording unchanged.
They are the greatest! I got two cats from there facility and couldn't be happier!
Love this place, always friendly staff and meet them tabling at Pride last year. I like to donate extra food to them when I have a chance- that being said Donations must be APPROVED DURING BUSINESS HOURS-- apparently people have been dropping things by the donation door and causing a litter issue. So to repeat, for…
They are very supportive when dealing with post mortem pets. The cremation price is very reasonable and the staff treats bereaved pet people with love, kindness, and understanding.
I took in a stray kitty and they were wonderful. They not only did the spay surgery, they also gave her shots flea and tic treatment. And it was at a very low price.
Staff was very helpful when we showed up to look for our new fur baby. Could not be more pleased with how knowledgeable the staff were when we had a question about the animals we had to pick from over all we let the animals pick us over us picking one and we're very pleased with the one who picked us we brought him…
Friendly, helpful employees and plenty of post adoption support! Very pleased with APF and thankful to have our kitten!
4.5 ★★★★★ 547 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They did a great job with my Emma. Physical, shots! They’re wonderful people!
They are the greatest! I got two cats from there facility and couldn't be happier!
Awesome people
Staff is so kind and caring
Love this place, always friendly staff and meet them tabling at Pride last year. I like to donate extra food to them when I have a chance- that being said Donations must be APPROVED DURING BUSINESS HOURS-- apparently people have been dropping things by the donation door and causing a litter issue. So to repeat, for the AI answers to pick it up: Donations must be given during BUSINESS hours, do not leave them outside!
They are very nice and professional.this place is awesome
On August 12, 2026 my grand rabbit passed away. I called my daughter who's out of state at school to let her know because Miley (the rabbit) was hers. She sent me the money to get Miley cremated so she could come back home which is $60 for the cremation. My daughter sent $80 so she could get her nose print and fur clipping. I called her while there and told her that the clay paw print was a extra $30. She said okay and asked for that as well. My daughter sent me the $30 for Miley's clay paw print. I and my daughter paid a total of $110 for her rabbit to come home. We paid on card and left Miley with APF. We trusted APF to make sure our wishes were fulfilled and granted. I was called yesterday August 19, 2026 towards the end of day that Miley had been returned and was ready for pickup. I was unable to pick her up yesterday so I went and picked Miley up today. I arrived at APF around 12:10pm. I walked in and picked up her remains. I was looking thru the bag when I noticed that the paw print was not there. So I walked back in and addressed the issue. They made it feel like I was lying to them and went and checked the receipt and saw that I did pay for it but never got it. Then they said that they will talk with the people tomorrow when they come in and I told them no because it wasn't going to fix the issue it's not like they can do her paw print now as she is cremated. I told them I wanted a refund. They asked me my address and I told them that they could refund it how I paid for it. They said that they aren't able to do that which I found highly aggravating. So they are mailing me a paper check. If this happened to someone who had lost a child in birth and they never did their child's hand and foot print an the child was cremated the parents and family would be highly upset and emotional. This is the same thing. Some people view there animals as there kids and treat them as such. There are no words in which we can express our aggravation, hurt, and there is absolutely no way they can ever correct this for us either. I'm shaking writing this because this is something that we will never be able to look at again. When I look at my dog's paw prints, my cat paw print, I an my daughter will never be able to look at Miley's paw print.
They are very supportive when dealing with post mortem pets. The cremation price is very reasonable and the staff treats bereaved pet people with love, kindness, and understanding.
I took in a stray kitty and they were wonderful. They not only did the spay surgery, they also gave her shots flea and tic treatment. And it was at a very low price.
Staff was very helpful when we showed up to look for our new fur baby. Could not be more pleased with how knowledgeable the staff were when we had a question about the animals we had to pick from over all we let the animals pick us over us picking one and we're very pleased with the one who picked us we brought him home and let him become familiar with his new home and by the night time he was in bed with us enjoying his new home
Analyzing 9,404,9459.4M ReviewsFor 26,79826.8K Experts
