Interior designer · Gloucester, MA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%95+29.2Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 103 interior designersiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★12 Google reviews · 15 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 12 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers across twelve five-star reviews describe the firm as responsive, professional, and budget-conscious, noting clear communication regarding processes, timelines, and pricing. Services include concept design, full room renovations, sourcing furniture and lighting, and coordinating with contractors for residential projects ranging from small apartments to multi-stage home updates. Reviewers highlight the designer’s ability to maximize small spaces, incorporate existing items, and provide honest opinions while respecting client preferences and constraints. No negative feedback or recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 12 reviews (100% five-star).
Reviews on this page: 12 Google reviews (12 with written comments, 2 with photos).
Owner responses: the business replied to 25% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Annie DeCastro Design GroupInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Annie DeCastro Design Group: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Annie DeCastro Design Group: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Annie DeCastro Design Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
12 Google reviews we collected
5.0of 5
5 stars12100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 12 written reviews
100%praise
Praise30100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude723%
Speed & response517%
Communication517%
Quality & results413%
Would recommend413%
Honesty & trust310%
Price & value27%
What customers talk about
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Annie was responsive, professional, and really took time to understand what was important to us and what our style preferences were.”
“In spite of these challenges, Annie quickly understood my goals and decor preferences and executed seamlessly make my vision a reality.”
“- She has a process that is clearly outlined and communicated.”
“We primarily worked with her on concept design but she also helped us to source items for our bathroom and did an awesome job at that.”
“If you have any home interior design projects, big or small, I highly recommend reaching out to Annie.”
“I especially appreciated her ability to recommend skilled, reliable contractors who helped bring the vision to life.”
“She is very talented, extremely easy to work with, and cost conscious.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Laurel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Annie was recommended to us by our architect. We moved into our house, a modest, outdated but well-cared-for cape, about a year ago and were finally ready to take on a refresh of the space. We were struggling with the "big picture" vision to ensure a cohesive style and functional approach to maximize our small space…
Wendy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Annie just helped us with home interior design improvements in 3 rooms in our home. She is an absolute pro.
Here is what I love most:
- She has a process that is clearly outlined and communicated.
- She has great resources and is constantly adjusting to what the situation requires based on our goals (and budget!)…
Mary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I worked with Annie DeCastro Design Group to refresh the decor of 3 short-term rental apartments and style the units for professional photography. I had a tight deadline and budget. In spite of these challenges, Annie quickly understood my goals and decor preferences and executed seamlessly make my vision a reality.…
Rebecca1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Annie has been an amazing interior design partner for our multi-stage old home renovation. She is so easy to work with and respected our budget and time constraints throughout the project. Her finish selections were all so beautiful and she connected us with some great trade people who we hope to use again. Can’t recommend working with Annie enough!
Yolimar2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Annie worked magic on my small one-bedroom in Back Bay. It was a tricky space to design, but she made it feel functional, cozy, and so stylish. I absolutely love it!
Susan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am a professional woman (physician), with many skills, but decorating is not one of them. My husband and I moved from our large house into an apartment in Brookline a few years ago. I had no idea how to decorate our rather small, 2 bedroom apartment, which also had oddly shaped rooms. Thank goodness I found Annie!…
Annie was recommended to us by our architect. We moved into our house, a modest, outdated but well-cared-for cape, about a year ago and were finally ready to take on a refresh of the space. We were struggling with the "big picture" vision to ensure a cohesive style and functional approach to maximize our small space with little kids, so turned to Annie for concept design help. Annie was responsive, professional, and really took time to understand what was important to us and what our style preferences were. She was a total delight to work with and came up with some really creative ideas that would have never occurred to us. We primarily worked with her on concept design but she also helped us to source items for our bathroom and did an awesome job at that. We loved working with her and would work with her again in a heartbeat!
Design style: Classic, Traditional
Wendy Silver4 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Annie just helped us with home interior design improvements in 3 rooms in our home. She is an absolute pro.
Here is what I love most:
- She has a process that is clearly outlined and communicated.
- She has great resources and is constantly adjusting to what the situation requires based on our goals (and budget!) for the project.
- She gives us her HONEST opinions. Part of the value in hiring and paying for a professional is getting professional advice. As a realtor, I do the same with my clients because, as a customer, I appreciate it. Of course, as clients, it's up to us whether we take the advice, but that's what we are paying for, and I want that when I work with a professional.
We love the final results and could not be happier.
If you have any home interior design projects, big or small, I highly recommend reaching out to Annie. You will not be disappointed!
Response from the owner · 6 months ago
Thank you so much, Wendy, for your thoughtful review. I’m truly grateful for your trust and so glad that my process, flexibility, and honest guidance have been helpful as we work through these spaces together. It’s been a pleasure collaborating with you, and I’m excited to keep moving the project forward.
Mary Booras7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I worked with Annie DeCastro Design Group to refresh the decor of 3 short-term rental apartments and style the units for professional photography. I had a tight deadline and budget. In spite of these challenges, Annie quickly understood my goals and decor preferences and executed seamlessly make my vision a reality. I was so pleased with the final results and feel that the spaces are truly a reflection of what I was hoping to achieve. The apartments feel like my own and the decor is now a standout feature of our rentals (without feeling cluttered) that I consider a huge value-add. It was such a pleasure to work with her and her team. She is impressively professional, organized and such a talented designer. I highly recommend her services.
Response from the owner · 4 months ago
Thank you so much for this incredibly kind review Mary. It was such a pleasure helping bring these guest apartments to life and getting them ready for photography, and the tight timeline made it a wonderful challenge! I’m so glad the spaces now feel like a true reflection of your vision while still being functional, welcoming, and uncluttered for guests.
This was such a fun and meaningful project to be part of, and I’m so grateful for your trust throughout the process. Thank you again for the opportunity to collaborate — I can’t wait to see these beautiful rentals shine and hope your guests love the experience of staying at The Pearl, it's truly such a special place!
Janet Perez-Frye6 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I had an excellent experience working with Annie on multiple projects in my current home, including my complete bathroom gut, basement, and bedroom renovations. She replaced every light fixture in my home with beautifully curated pieces; picked beautiful wall paint colors which friends have since used in their homes as well; sourced beautiful furniture and decor for every room in my house. Prior to these renovations in this house, Annie helped realize my vision on other projects in my previous houses.
From start to finish, everything was thoughtfully planned and executed with great attention to detail. What I really loved and looked forward to were the renderings and sourced materials and furnishings that she would send me.
She made the entire process smooth and stress-free, staying within budget while still delivering beautiful, high-quality results. I especially appreciated her ability to recommend skilled, reliable contractors who helped bring the vision to life.
What really stood out was how collaborative she was—she listened carefully to my ideas and preferences and incorporated them seamlessly into the design. It truly felt like a partnership.
I next look forward to working with Annie on my kitchen renovation which I hope will take place in the next few months.
I highly recommend Annie to anyone looking for a talented, organized, and easy-to-work-with interior designer.
Response from the owner · 5 months ago
Thank you so much for this incredibly thoughtful review Janet! It has been such a joy working with you across multiple homes and so many meaningful projects — from the bathroom gut renovation to the basement, bedroom, lighting, paint colors, furnishings, and all the layers that make a home feel truly personal.
I’ve loved collaborating with you, hearing your ideas, and helping bring your vision to life in a way that feels beautiful, functional, and very “you.” It means so much to know the process felt smooth, organized, and stress-free — that is always the goal.
I’m so grateful for your trust over the years and couldn’t be more excited to continue the journey with your kitchen renovation next!
Rebecca Sykes1 reviewiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Annie has been an amazing interior design partner for our multi-stage old home renovation. She is so easy to work with and respected our budget and time constraints throughout the project. Her finish selections were all so beautiful and she connected us with some great trade people who we hope to use again. Can’t recommend working with Annie enough!
Yolimar Franceschi2 reviewsiTotal number of Google reviews Yolimar has written across all businesses on Google Maps, not just this one.
Annie worked magic on my small one-bedroom in Back Bay. It was a tricky space to design, but she made it feel functional, cozy, and so stylish. I absolutely love it!
Susan Rosenthal9 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I am a professional woman (physician), with many skills, but decorating is not one of them. My husband and I moved from our large house into an apartment in Brookline a few years ago. I had no idea how to decorate our rather small, 2 bedroom apartment, which also had oddly shaped rooms. Thank goodness I found Annie! She is very talented, extremely easy to work with, and cost conscious. She LISTENED to what I asked for, and delivered it! I wanted a calm, clean, low key look at this stage of our lives, and she created this environment in style! She is a very professional, kind, attentive and skillful woman. I highly recommend Annie DeCastro as a superb resource.
Kristen Farmer12 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Annie was a delight to work with! She helped us refresh our South End brownstone and made our vision for a colorful home come true. We greatly enjoyed teaming with Annie - she brought incredible ideas to the design including custom built-ins, custom bookshelves/desk area and fantastic furniture choices. Annie teamed with our GC to ensure the construction phase went off without a hitch. Annie was also a great partner - she was open to feedback, she pivoted quickly when we wanted to push the design plan and was always responsive and professional.
Rachael Licker1 reviewiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Annie did an excellant job in listening and understanding what we were looking for in our new home. She incorporated our request of preferred companies to use and was able to take our our personal style considerations and make something above and beyond what we could imagine.
Her attention to detail and communication from our initial inquiry to the final touches with accessory’s was fantastic. She answered all our questions in a timely manner and helped us figure out details that we didn’t even think to ask about.
Tanya Dupont2 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Annie was great to work with! She is responsive and prompt and considers my preferences yet broadens my view of what can be done with the room. I appreciate her professionalism and flexibility and love what she did for our space.
