Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty64−3.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAny Hour Services - Electric, Plumbing, Heating & Air
Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,815 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Any Hour Services - Electric, Plumbing, Heating & Air is better than 84% of plumbers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Any Hour Services - Electric, Plumbing, Heating & Air is better than 76% of plumbers.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Any Hour Services - Electric, Plumbing, Heating & Air is better than 98% of plumbers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Any Hour Services - Electric, Plumbing, Heating & Air is better than 93% of plumbers.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Any Hour Services - Electric, Plumbing, Heating & Air is better than 64% of plumbers.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Any Hour Services - Electric, Plumbing, Heating & Air is better than 100% of plumbers.A
100
Reviews for your job
Customers hired Any Hour Services - Electric, Plumbing, Heating & Air for 8 kinds of job.
Any Hour Services - Electric, Plumbing, Heating & Air for a/c preventive maintenance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C preventive maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 11 Google reviews tagged “A/C preventive maintenance”
Roger8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Friendly, professional, and timely, as always.
Paid $1–200Reasonable priceA/C preventive maintenance
Janice10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Excellent and thorough check-up on my home a/c and heating systems!!!
Paid $300–400Reasonable priceHVAC system maintenanceA/C preventive maintenanceA/C filter replacement
Dustin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
When my parents’ air conditioner failed in the middle of an Arizona summer (7/29/26), their home quickly reached 95 degrees. It was an incredibly stressful situation, especially with the extreme heat. Richard Demarey and his team did amazing job from start to finish. They responded quickly, walked us through our…
Paid $1,200–1,400Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Good service
Paid $1–200Great priceHVAC system maintenanceA/C preventive maintenance
Dave2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
The service was good but trying to get to a real person was difficult they use AI to schedule appointments.
Paid $1–100Great priceA/C preventive maintenance
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Communicated on appointment and who the tech will be. Jake reaching out on his time of arrival. Explained what he’ll be checking then went over his findings with pics. Discussed a payment plan and other services provided.
Paid $1–100Great priceA/C preventive maintenance
Domenic4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Our technician, Umar, was wonderful. Very thorough but also kind, considerate, and thoughtful. Will definitely use the company again.
HVAC system maintenanceA/C system repairA/C preventive maintenance
Summer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Rating only, no written review.
Paid $1–200Great priceA/C preventive maintenance
Herb7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $400–500Great priceHVAC system repairA/C system maintenanceA/C preventive maintenance
Jay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $1–100Great priceA/C system maintenanceA/C preventive maintenance
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $1–100Great priceHVAC system maintenanceA/C preventive maintenance
Price
$351-25% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 31%Reasonable 53%Overpriced 8%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 155 | $27–$251 |
| A/C system maintenance | 154 | $27–$483 |
| A/C system repair | 70 | $246–$998 |
| HVAC system repair | 51 | $124–$818 |
| Install AC | 26 | — |
| Heating system maintenance | 23 | $37–$278 |
| Water heater installation | 18 | $1.2k–$2.4k |
| Toilet repair | 15 | $216–$585 |
