Pest control service · El Paso, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★162 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$130typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate Apex Pest Control LLC highly for punctuality, professional communication, and effective treatments for pests like termites, ants, and skunks. Reviewers frequently note the company's responsiveness, reasonable pricing, and willingness to provide thorough inspections and follow-up visits to ensure results. However, a minority of low-star reviews cite difficulties reaching the business by phone or online, with some customers reporting unreturned inquiries or late arrivals to scheduled appointments.
Google rating: 4.9 out of 5 from 162 reviews (98% five-star).
Reviews on this page: 162 Google reviews (131 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 15, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Apex Pest Control LLCWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Pest Control LLC: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Pest Control LLC: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Pest Control LLC: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Pest Control LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Pest Control LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Pest Control LLC: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
4.9of 5
5 stars15998%
4 stars11%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
99%praise
Praise30499%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price758%
Reasonable433%
Overpriced00%
Not sure18%
$130+23% vs typical wildlife removal services
Middle half of what 6 customers paid ($70–$174) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7123%
Speed & response6421%
Would recommend5919%
Quality & results4816%
Price & value4214%
Communication124%
Honesty & trust114%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful and thoughtful in explaining his process and what services he could provide.”
“Lionel came the next day, set the trap in the alley for 3 days.”
“He was a TOTAL no show.”
“Highly recommend Apex Pest Control and Skunk Wrangling!”
“Lionel came over, did a thorough inspection, discovered some, and explained that they were brought in somehow, such as a box or some various foreign item.”
“Flexible scheduling, great customer service, and very reasonable prices”
“He came out to my home and I explained to him what was going on and he proceeded to spray and set traps around my house.”
“Reliable, friendly, great customer service and is punctual!”
People customers mention
Lionel23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apex Pest Control LLC for 8 kinds of job. Pick one to see what they paid and said.
CCarlos3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Lionel was super friendly and helpful. Set the trap and provided tips on how to keep skunks away. Stellar service. Even came by at 230am to pick up the trap with the skunk. Highly recommend Apex Pest control.
Paid $160–180Great priceGeneral wildlife removal
JJacksonLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Lionel and his company are excellent. He is professional, friendly and respectful of his client's homes and property. His work is performed timely, on on schedule and quoted cost. We highly recommend him and his services for residential and commercial pest control needs.
Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
AAdrian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Lionel eliminated a termite problem at our home, and prevented problem from continuing on by providing great advise. Service, timing and price were outstanding!!
Very helpful and thoughtful in explaining his process and what services he could provide. I would contact him again for future needs because of his punctuality and his professionalism
Price assessment: Reasonable price
Services: Hornet & wasp extermination, General pest inspection
Response from the owner · 2 weeks ago
Thanks so much! I really appreciate your kind words and support! 😊
P
Paul1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
100% AWESOME. Lionel is the guy you want for your termite and pest control. He was prompt, VERY helpful and VERY informative. Totally honest and gave me great guidance. I was lucky to have contacted him. Thank you Lionel.
Response from the owner · 2 months ago
Thank you so much for the amazing review! I truly appreciate your kind words and I'm so glad i could help. 🐜🙏
B
Bob Carter8 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
My dog got skunked, last Wednesday. My neighbors dogs got skunked Thursday! Called Animal Control Friday, could not get hold of anybody there. Looked up Pest Control. Apex came up, said they remove skunks. Lionel returned my call. Told me the price, ouch! No guarantees because skunks are crafty and sometimes they get run over or just don't return.Thought about it, talked to my neighbor. We split the cost. Lionel came the next day, set the trap in the alley for 3 days. No luck. He checked the trap every morning.
Moved the trap into my yard by the tomatoes. Two days later, this morning, success. Skunk has been relocated far, far away!!! Lionel was forthcoming about the cost for 7 days only. We were worried about putting out the money with no results but fortunately success today!!!
Lionel is super friendly, very professional and diligent. Thank you!!! Highly recommend Apex Pest Control and Skunk Wrangling!
Price assessment: Not sure
Price: $200+
Services: Rodent extermination
Response from the owner · 2 months ago
Thank you so much for taking the time to share your experience! We know skunks can be unpredictable, so we always want to be upfront about the process and set realistic expectations. I'm glad we were able to safely relocate the skunk and bring some peace of mind to you and your neighbor. It was a pleasure helping you, and we truly appreciate your trust, patience, and recommendation. Thank you for choosing Apex Pest Control!
M
Mundo Maldonado5 reviewsiTotal number of Google reviews Mundo has written across all businesses on Google Maps, not just this one.
They are always on Time and Very Profesional. They do both my house and Tactical Store UTS for some time and their products are always very effective . Very highly recomended and a 10 out 10 Service .
Wow, thanks so much for the kind words! We’re thrilled to hear that our team and products are consistently hitting the mark for your house and store. Thanks for being such a great customer!
D
DJ Beebe6 reviewsiTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Excellent service highly recommend. Had a real ant problem last year. He came in and fixed it. Now this year is just touching up to ensure no more ant issues.
Price assessment: Great price
Services: Hornet & wasp extermination, Ant extermination
Response from the owner · 7 months ago
“Thank you for your continued trust and support! We’re glad we were able to resolve your ant issue last year and keep everything under control with follow-up service this year. We appreciate your recommendation and look forward to always keeping your home pest-free.”
N
Nadia Bussacchini1 reviewiTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
Consistency, professionalism, courtesy and efficiency are words that in my experience best describe the service of Apex Pest Control. Highly recommend it!!!
Response from the owner · 8 months ago
Thank you, Nadia for your kind words! We truly appreciate you recognizing our consistency, professionalism.
We look forward to continuing to provide you with top-quality service!
K
Ken G11 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Lionel was super friendly and helpful. Set the trap and provided tips on how to keep skunks away. Stellar service. Even came by at 230am to pick up the trap with the skunk. Highly recommend Apex Pest control.
Price assessment: Great price
Price: $160–180
Services: General wildlife removal
Response from the owner · Edited 8 months ago
Thank you for the great review! We’re happy we could take care of the skunk problem quickly and provide helpful prevention tips. We appreciate your support and recommendation!
Apex Pest Control
K
kevin phillip8 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
I have used Apex Pest Control for years. Lionel has always gone above and beyond to ensure myself, and my tenants are completely satisfied and completely trained on what to do..
Price assessment: Great price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
“Thank you for trusting Apex Pest Control for so many years. Going above and beyond isn’t extra for us — it’s the standard. I’m committed to making sure every client and tenant feels informed, protected, and fully supported.”
