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Appalachian Environmental Resources

Environmental consultant · Johnson City, TN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%92+26Replies to reviews 8%77+6.3Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 14 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 38%
4.8 ★★★★★ 35 Google reviews · 17 photos
89%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
May 2026latest review

Appalachian Environmental Resources at a glance

Google reviewers rate Appalachian Environmental Resources 4.8 out of 5 based on 35 reviews, noting the owner responds to 86% of feedback. Clients frequently praise the firm’s expertise in environmental compliance, waste management, permitting, and employee training. Recurring themes highlight professional communication, responsiveness, and fair pricing for services like air and storm water permits. One lower-rated review mentions a Phase 1 assessment for a commercial property, though the reviewer attributes the negative outcome to their own lack of prior research.

  • Google rating: 4.8 out of 5 from 35 reviews (89% five-star).
  • Reviews on this page: 35 Google reviews (34 with written comments).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: May 13, 2026.
  • Service: Hazardous Material Removal Service serving Johnson City, Tennessee.

Data from Google, last updated October 25, 2026.

Score profile vs other hazardous material removal

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction89Reliability92Craft & service–Value–Momentum100Replies to reviews77Satisfaction: 89 (median 93)Reliability: 92 (median 93)Momentum: 100 (median 100)Replies to reviews: 77 (median 62)
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appalachian Environmental Resources: 89/100 on this factor. Category median: 93.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appalachian Environmental Resources: 92/100 on this factor. Category median: 93.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appalachian Environmental Resources: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appalachian Environmental Resources: 77/100 on this factor. Category median: 62.B
77

Bar = this company · dark tick = category median.

Star ratings

35 Google reviews we collected

  • 5 stars3189%
  • 4 stars39%
  • 3 stars00%
  • 2 stars13%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 34 written reviews

  • Praise5496%
  • Complaints24%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1832%
  • Would recommend1221%
  • Quality & results1018%
  • Speed & response47%
  • Communication47%
  • Price & value47%
  • Honesty & trust47%

What customers talk about

We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…l compliance, regulations, safety, or anything else in that area of expertise.…”
  • “I would 10/10 recommend them to help you out with any of your needs when it comes to environmental compliance, regulations, safety, or anything else i…”
  • “We’ve had a great experience working with American Environmental Resources.”
  • “They’re responsive, knowledgeable, and easy to work with—making them a trusted partner we truly appreciate.”
  • “appreciate all the information Alison shares here at LPI very knowledgeable and communicates everything”
  • “They jumped in and helped with three different air permits at two different sites, expansions, compliance reporting, and did it all at a very fair price.”
  • “Their team is professional, reliable, and always goes above and beyond to get the job done right.”

People customers mention

  • Mercer 5 reviews
  • Alison 3 reviews
  • Rees 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great company offering full service environmental compliance services with excellent knowledge of all regulatory requirements.

Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rees, Alison, Melody, and the entire crew over at Appalachian Environmental Resources are wonderful humans! I worked with them through ETSU on an outreach project for our elementary school. They volunteered their time throughout the year to design, plan, and implement a wonderful event to teach our 5th grade…

James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Very knowledgeable group of professionals. I have been using the services that they provide for more than a year and have been very happy with the service. I would definitely recommend them to anyone.

Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Exceptional and thorough training. As someone relatively newer to the EHS field I would highly recommend AER for training and service needs

Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We’ve had a great experience working with American Environmental Resources. Their team is professional, reliable, and always goes above and beyond to get the job done right. They’re responsive, knowledgeable, and easy to work with—making them a trusted partner we truly appreciate. Highly recommend!

bobbye695 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have worked with the founders of AER since its inception. AER has performed a variety of work with my companies for many years. Their associates operate with integrity and valued ethics above and beyond regulatory requirements and knowledge. I would recommend AER for all of your Environmental, Health, Safety and Sustainability needs. They are great!

Photos

Customer reviews

4.8 ★★★★★ 35 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Grouse11 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company offering full service environmental compliance services with excellent knowledge of all regulatory requirements.

Christopher Glenn1 reviewTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rees, Alison, Melody, and the entire crew over at Appalachian Environmental Resources are wonderful humans! I worked with them through ETSU on an outreach project for our elementary school. They volunteered their time throughout the year to design, plan, and implement a wonderful event to teach our 5th grade students about some environmental topics that they work with on a regular basis. They put in countless hours and showed up to help teach our kids with bright smiles and enthusiastic attitudes. I would 10/10 recommend them to help you out with any of your needs when it comes to environmental compliance, regulations, safety, or anything else in that area of expertise. Amazing group of people they have over there!

James Warner2 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable group of professionals. I have been using the services that they provide for more than a year and have been very happy with the service. I would definitely recommend them to anyone.

Response from the owner · 6 months ago

Mike, You and your company are special partners of ours and we have thoroughly enjoyed our work together over the past 6-7 years. We look forward to continuing our work together.

Nathan Willis1 reviewTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional and thorough training. As someone relatively newer to the EHS field I would highly recommend AER for training and service needs

Response from the owner · 6 months ago

Nathan, We are happy to hear this! We are very proud of our trianing services and it is great to recieve such feedback. Helps us know we are moving in the right direction. Good luck in your career growth and call us anytime if you ever want to brainstorm a problem or talk through an issue together. We are commited to your personal development, so make use of us in any way you need.

Sara Matthews1 reviewTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve had a great experience working with American Environmental Resources. Their team is professional, reliable, and always goes above and beyond to get the job done right. They’re responsive, knowledgeable, and easy to work with—making them a trusted partner we truly appreciate. Highly recommend!

Response from the owner · 6 months ago

Hey Sara, You are mentoring under an amazing EHS professional who we (AER) deeply respects. All the best to you both as your build an EHS program for a place that truly needs your help. We are grateful to be considered your trusted partner in this endeavor.

Matthew Meade4 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable! Great training!

Response from the owner · 6 months ago

Matthew -- Awesome! Happy to hear this!

bobbye695 reviewsTotal number of Google reviews bobbye69 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have worked with the founders of AER since its inception. AER has performed a variety of work with my companies for many years. Their associates operate with integrity and valued ethics above and beyond regulatory requirements and knowledge. I would recommend AER for all of your Environmental, Health, Safety and Sustainability needs. They are great!

Jason Collins3 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company. Very knowledgeable.

George WyckoffLocal Guide · 15 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

AER has done an excellent job helping us with our waste disposal and special issues that have popped up periodically. Highly recommend.

Response from the owner · 7 months ago

Appreciate the recommendation, George! We look forward to continuing to serve you and your team in the years ahead!

Dennis Hayden2 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very interesting and informative training.

Response from the owner · 7 months ago

Thanks, Dennis! We appreciate you taking the time to leave us a review.

Appalachian Environmental Resources on Google Maps →

Business details

  • Address: 206 Princeton Rd Ste 3, Johnson City, TN 37601
  • Phone: (423) 434-2985
  • Website: aertn.com
  • Service area: Johnson City, TN