How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty88−1.2Momentum penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREAppel Heating & Air Conditioning
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 730 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Appel Heating & Air Conditioning for 8 kinds of job.
Appel Heating & Air Conditioning for a/c system maintenance
Clear ✕All 135 Google reviews tagged “A/C system maintenance” · showing 60
Have used them for years, at our Carmel house. Now using in our new home! Fair, honest and professional!
I have been with Appel since June 2021 and they are amazing; the whole team is responsive and informative. The maintenance packages are affordable, and the technicians are respectful, knowledgeable and kind! My husband and I highly recommend them!
Joseph M did a fantastic job!
The company and their service have been exceptional. Always responsive, timely, clean, and helpful. Ive used Appel for over 30 years now.
Very pleased with Appel for all of our heating and AC needs. They have been our service provider for over 30 years.
Michael was very personable and efficient. He quickly fixed the noise issue on our compressor.
Great service as always!
Have had great experiences with Appel over the last few years. Have had a new furnace and humidifier installed as well as a small A/C repair and regular maintenance. Could not recommend Appel more. Scheduling is easy and all the guys that have come out to my house for any of the services have been professional and knowledgeable.
Zappy was on time, friendly, very knowledgeable. He did an excellent job. Made sure my HVAC was in top shape. A+.
Technician very professional and explained things well.
Our Air conditioning stopped working a couple days ago. We called the company “Hope” and they came to the conclusion we needed a new evaporator coil for $5,500. Being a 5 year old system we knew this couldn’t be right. We called Appel and Matt was able to make it out the next day to look over our unit. Turns out the…
I had an excellent experience with Appel Heating & Air, thanks to our service technician, Matt. He was incredibly friendly, professional, and knowledgeable from start to finish. He took the time to thoroughly inspect and clean our entire A/C system, explained everything he was doing, and pointed out a few areas that…
We have used Appel for 35+ years and never had anything but an excellent experience. Highly recommended.
Appel has always been professional and on time- very efficient and keeps our heat/AC in top condition.
Very nice and polite.
Tech was very curt and rude.
Great experience with Nate and the installers
I signed up for a maintenance package with Appel, and I was very pleased with the service. The technician arrived on time, performed all the scheduled maintenance, and provided a summary of the work completed, along with any items that might need attention in the future. I am completely satisfied with their service and highly recommend this company.
Great service!
Used Appel for my HVAC needs for many years, always 100% happy with technician's professionalism, communication and quick work!
Technician very knowledgeable and explained system problem in detail.
I have used Appel for my preventative maintenance of my furnace and air conditioner for over 15 years and they have installed new units in my last house and my current home. I cannot recommend them highly enough. They are quick to respond, on time with appointments, have fair pricing, install superior equipment, and have incredible staff.
After trying maning different heating and cooling companies, I've finally settled on one that stands head and shoulders above the rest - Appel Heating and Air Conditioning. They're honest, reliable, and don't try to sell me things I don't need. They were the only company my mother would use, and I should have…
Appel is always first class with every job they've completed for me. I've been using Appel for over 15 years now. Always great!
Appel is the best. They’ve been taking great care of us for 30-plus years, and we’ve always been able to count on them to do excellent work.
Always on time, friendly and efficient
We’ve been using Appell for I’m not even sure how many years now, but quite a few. We appreciate their professionalism and have had so many good experiences with them. They put in our last furnace and air conditioning systems and did a great job and they’re doing a great job servicing those. Thanks, Appell for being…
Highly efficient and professional technician.
With Appel I have a consistent specialist every 6 months to keep my system running smoothly! Professional, courteous and knowledgeable! You can't go wrong with Appel!!
I had a cleaning this week and the technician was on time, listened to my concerns and questions and did a great job.
Appel has been excellent to deal with-organized and professional. Highly recommended.
The technician arrived on time. He was professional, knowledgeable, and efficient. I am very satisfied with the A/C maintenance I received.
Offseason A/C check went well. No issues were found. Matt did a thorough job checking everything and made sure the A/C system was operating correctly.
I have had an off-season maintenance plan with Appel for many years. When we moved from Westfield to Greenfield in 2021, we brought Appel along. The maintenance plan ensures that we will get the best performance and life from our equipment. Appel has always been locally owned and very reliable. I highly…
Had my furnace clean and check.
We have been w Appel for 30 + yrs. The office staff are so caring & genuinely helpful. The technical maintanence and service guys are very knowledgeable and have never tried to upsell us. We have our favorite we always ask for but dont want to share him...LOL We're retired and appreciate their honest approach as…
We have used Appel for years for yearly maintence and emergency service. Always get same day service for emergecies. The service techs are great.
The techs are so professional and always offer tips on how to better take care of the equipment. They came out as part of the system maintenance plan.
Service was very timely and showed up when they said they would. The service tech did a great job and getting us back up and running. I was just a little shell shocked with the price for the service. I think I would still call them back if I needed more service.
Chris was on time, explained all that he did, was friendly and I would recommend
Highly recommend.
So kind and genuinely cared for us!
Appel has always been available quickly. Repairmen are very nice and helpful.
Jeffery and the rest of the Appel team are the best! They installed several systems in the house and have been maintaining them for 20+ years. They have always come through for us on both annual furnace and a/c service as well as emergency work. Great company and great service, in it for the long haul!
I have used Appel for years. Recently used them in a home I purchased 3 years ago to provide assesssment of upstairs air issues. They always provide great and reasonable advice!
This is a first class company that delivers on outstanding customer service and offers quality products and services at competitive prices. Dave the service manager, Jeff the general manager and Otis the service technician all did a phenomenal job looking out for my family. I highly recommend this company.
Otis was very popular nctual, thorough and helpful with our last maintenance check.
Regularly scheduled contract service, done quickly and efficiently as always.
My family has been doing business with Appel since 1981. Never a bad experience!
Joe was very nice and did a good job
Appel has installed and serviced 3 of my houses. I have used Appel for over 40 years and have never been disappointed with their service.
Great Experience and the technician was extremely knowledgeable and on time and friendly. Thank you for hiring high quality employees. We as customers appreciate it
Good, quality products and well trained techs.
Outstanding folks. I’m very happy with the service I received. They were able to come out the same day and get my AC going. They didn’t overcharge and it wasn’t a huge gimmick and price war.
Nate was on time, polite and efficient!
Alway appreciate Appel. They always make sure they have completed the job to your satisfaction. Pleasant people to work with too-on the phone and in person.
Appel is one of the best service providers in the area. They always do a great job, very efficient and professional. Also very customer centric. We have been with them for more than 20yrs and will not change
Timely and courteous. Frank answering questions and providing recommendations.
I had been using a corporate owned HVAC company and their rates had gone through the roof. Appel's rates are much more reasonable and I like that I'm supporting a small business. The staff is knowledgeable, friendly and timely. I'm completely satisfied.
Our technician was great. He answered all questions and was very helpful.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 134 | $39–$393 |
| HVAC system maintenance | 129 | $37–$295 |
| Heating system maintenance | 106 | $39–$251 |
| Heating system repair | 41 | $166–$1.2k |
| Heating system installation | 31 | $1.4k–$2.8k |
| Install AC | 30 | $1.4k–$3.2k |
| A/C system repair | 26 | $209–$786 |
| Installation | 23 | $1.1k–$2.8k |
