Experts Reviews · Company report
Appel Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty88−1.2Momentum penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Appel Heating & Air Conditioning

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 730 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appel Heating & Air Conditioning is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appel Heating & Air Conditioning is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appel Heating & Air Conditioning is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appel Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 96% of HVAC contractors.A
96

Reviews for your job

Customers hired Appel Heating & Air Conditioning for 8 kinds of job.

Appel Heating & Air Conditioning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$343
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Cleaning”

ArielLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been with Appel since June 2021 and they are amazing; the whole team is responsive and informative. The maintenance packages are affordable, and the technicians are respectful, knowledgeable and kind! My husband and I highly recommend them!

Reasonable priceA/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Jay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The company and their service have been exceptional. Always responsive, timely, clean, and helpful. Ive used Appel for over 30 years now.

Paid $1–200Reasonable priceA/C system maintenanceCleaningHVAC system maintenance
Becky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had a bird stuck in my HVAC duct. Caleb removed the duct and set the bird free then found a nest (actually a couple of feet long) in there. He cleaned that out and installed a new cover over the outside vent. He went WAY above what we were expecting. Thank you!

Paid $200–300Reasonable priceCleaningHVAC duct & vent repair+ Responsiveness+ Punctuality+ Professionalism
JustinLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Used Appel for my HVAC needs for many years, always 100% happy with technician's professionalism, communication and quick work!

Paid $1–100Great priceA/C system maintenanceCleaning
ScottLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Once again a great experience with Appel. Outstanding service, knowledgeable and professional. Kyle was personable & did a great job!

Reasonable priceCleaning
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jeffery and the rest of the Appel team are the best! They installed several systems in the house and have been maintaining them for 20+ years. They have always come through for us on both annual furnace and a/c service as well as emergency work. Great company and great service, in it for the long haul!

A/C system maintenanceCleaningHVAC system maintenance
Jay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job.

CleaningHVAC system maintenance+ Quality
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Helped me fix furnace when it wasn’t working! Thank you.

CleaningHeating system repair+ Responsiveness+ Quality+ Professionalism
Don12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was very professional an thorough. Did an excellent job of preparing 2 furnaces for winter operation. Also repaired a thermostat. Well done.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
MadelineLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had an excellent experience. Josh arrived on time and spent an hour servicing our furnace preparing the heating system and humidifier for winter. Josh did a thorough job and cleaned up the area before he left. Very excellent experience! Thank you Appel.

CleaningHeating system maintenance
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Your tech, Seth,was early for the appointment and was professional in every respect. Thorough and polite Employees like Seth, are the reason that we use Appel, and we will continue to do so

CleaningHeating system maintenance
Craig4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Semi annual service

CleaningHeating system maintenance+ Professionalism
Maddie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very nice and professional technician. Didn’t rush. Did a thorough job. Played with the dogs which always make me happy. Great job as always with my new AC system

Cleaning+ Responsiveness+ Punctuality+ Quality
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

No issues

CleaningHVAC system maintenance
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Josh did our service. Did a great job. Very pleasant to have in our house.

Cleaning
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaningHeating system maintenance+ Punctuality+ Professionalism
JustinLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$171-47% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 60%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance134$39–$393
HVAC system maintenance129$37–$295
Heating system maintenance106$39–$251
Heating system repair41$166–$1.2k
Heating system installation31$1.4k–$2.8k
Install AC30$1.4k–$3.2k
A/C system repair26$209–$786
Installation23$1.1k–$2.8k

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