Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty88−1.2Momentum penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREAppel Heating & Air Conditioning
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 730 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appel Heating & Air Conditioning is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appel Heating & Air Conditioning is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appel Heating & Air Conditioning is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appel Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
Reviews for your job
Customers hired Appel Heating & Air Conditioning for 8 kinds of job.
Appel Heating & Air Conditioning for ductless heating & a/c services
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$827–$2.1k
All 2 Google reviews tagged “Ductless heating & A/C services”
Thomas16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Appel has been excellent to deal with-organized and professional. Highly recommended.
Paid $600–700Reasonable priceA/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Value
NancyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Scott Appel was a delight to work with. Very professional in tackling a central air conditioning system to my 104 year old home. Scott was sensitive to my time restraints in getting my project done. I would personally recommend he and his installers.
Ductless heating & A/C servicesInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Price
$171-47% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 60%Overpriced 3%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 134 | $39–$393 |
| HVAC system maintenance | 129 | $37–$295 |
| Heating system maintenance | 106 | $39–$251 |
| Heating system repair | 41 | $166–$1.2k |
| Heating system installation | 31 | $1.4k–$2.8k |
| Install AC | 30 | $1.4k–$3.2k |
| A/C system repair | 26 | $209–$786 |
| Installation | 23 | $1.1k–$2.8k |
