How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty88−1.2Momentum penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREAppel Heating & Air Conditioning
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 730 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Appel Heating & Air Conditioning for 8 kinds of job.
Appel Heating & Air Conditioning for heating system maintenance
Clear ✕All 106 Google reviews tagged “Heating system maintenance” · showing 80
I have been with Appel since June 2021 and they are amazing; the whole team is responsive and informative. The maintenance packages are affordable, and the technicians are respectful, knowledgeable and kind! My husband and I highly recommend them!
Very pleased with Appel for all of our heating and AC needs. They have been our service provider for over 30 years.
Have had great experiences with Appel over the last few years. Have had a new furnace and humidifier installed as well as a small A/C repair and regular maintenance. Could not recommend Appel more. Scheduling is easy and all the guys that have come out to my house for any of the services have been professional and knowledgeable.
Appel is always first class with every job they've completed for me. I've been using Appel for over 15 years now. Always great!
My Appel Representative called in advance of arriving and was timely. He was very polite and professional. We discussed my furnace filters and that I need to shop online since I could not find them at the local hardware store. He wore booties in my home to view the thermostat. I informed him that I had replaced…
We’ve been using Appell for I’m not even sure how many years now, but quite a few. We appreciate their professionalism and have had so many good experiences with them. They put in our last furnace and air conditioning systems and did a great job and they’re doing a great job servicing those. Thanks, Appell for being…
We have been customers since 2009. Appel has provided consistent, excellent service over the years. Their technicians, customer support, scheduling, sales. Just outstanding from top to bottom. A family owned business with a focus on the customer.
Appel has been excellent to deal with-organized and professional. Highly recommended.
So kind and genuinely cared for us!
Appel has always been available quickly. Repairmen are very nice and helpful.
The technician was thorough, pleasant and efficient.
The service technician was prompt and thorough, and clearly explained any issues and/or concerns noted. He was very pleasant and professional, and cleaned up after the service was complete.
Very satisfied as always
Josh performed our heating system maintenance and he is an EXCELLENT technician. I feel very confident in his work. He’s very thorough and explains everything. I’ve used Appel for many years for system maintenance and have always felt valued.
Appel has well trained ppl. They never try to talk you into expensive repairs or maintenance programs. I’ve used them for seven years
On time, very professional, quick efficient service. Very happy with Appel
Service man arrived on time and did a great job.
Timely and courteous. Frank answering questions and providing recommendations.
Excellent service. Top notch repairman!
Reliable service. I highly recommend Appel H & AC!
Rick was very accommodating answered my questions and coffered suggestions. he closed vent in closet that had been making the closet unnecessarily warm & probablyl taking heat from rest of thevarea.
Excellent customer service and always show up on time.
We have been Appel customers for years because Appel stands behind their work, top quality & pricing, including friendly and professional employees! We are going to be moving soon; we will have no one else maintain our future home!!
Excellent service and very reasonable.
Yearly service to furnace and humidifier was done. Company does a great job every year
Technician was very professional an thorough. Did an excellent job of preparing 2 furnaces for winter operation. Also repaired a thermostat. Well done.
The technicians, especially Dan are excellent.
I’m very happy with the service. The technician explained what he did. He pointed out that based on the age of the furnace I may need a new furnace in a couple of years. He also discovered my water heater was leaking and helped me schedule to have it replaced.
Rich was very thorough and efficient. Clean and friendly.
Rick Tucker always provides excellent service
We have used Appel for 3 years now. They do great work and are very responsive if you need emergency help. We have hot water heat (love it!) and their people really know what they're doing when working on it.
I'm a big fan of the Appel! Always provide the best service with the most qualified technicians.
Great communication regarding appointments and arrival time. Josh took time to explain things and review some things we’ve had problems with to ensure everything was in good working order. We’ve used them for years and I completely trust them. I highly recommend them!
We had an excellent experience. Josh arrived on time and spent an hour servicing our furnace preparing the heating system and humidifier for winter. Josh did a thorough job and cleaned up the area before he left. Very excellent experience! Thank you Appel.
Your tech, Seth,was early for the appointment and was professional in every respect. Thorough and polite Employees like Seth, are the reason that we use Appel, and we will continue to do so
Semi annual service
Very professional and friendly
I have been using them consistently for many years. They are always reliable and have never recommended work that did not need to be done
Appel is awesome. Have used them over the years - friendly, Responsive, accommodating, and do quality work. Can’t really ask for more!
Thanks Appel for your prompt response to my heating system. All the problems were solve and my place is warm again.
Josh was the service tech and was outstanding. 5 Star rated👍
Have them service my HVAC twice a year - this time my furnace quit the day before - they got it going and has ordered 2 parts. An older unit & I appreciate they found problems temporarily fixed it ordered parts for permanent fix & did not try to upsell .
Good, timely service. Courteous repairman.
Technician Dan is great! He understands older home installations and challenges (e.g., propane operation, etc). He went through all operations finding a few issues that were addressed with cleaning. He always keeps me informed on condition of furnace and future potential issues.
Appel has been our provider of heating and ac service for many years. Professional and capable.
Mike was very professional and friendly. Although he was on time, he called to let me know he was on the way. He explained what he found and answered my questions.
Apple's service technicians are routinely polite, knowledgeable, and prompt and efficient in their HVAC maintenance work.
Professional and efficient. On time and called ahead.
Jim did a great job servicing my HVAC unit
Prompt, polite, observed COVID19 precautions, phone staff and furnace tech all cheerful and helpful. I do like this company.
My technician was on-time, nice, professional, efficient AND also informed me of some easy maintenance that I should perform on my water heater that he noticed while he was working on the heater and humidifier maintenance. Without him noticing it, I would have never known...and it was a very easy fix.
Technician arrived on time, called ahead as requested. Work performed efficiently, left place clean. Satisfied :)
Love Appell Heating and Air Conditioning!!! One of the very best and I am so serious when I say that. Everyone is so friendly when I call to schedule service and always recommends when it’s time for follow up service appointments. The techs are so knowledgeable and always on time, I was able to schedule an…
They were quick to respond to my call. Brian was super nice. He arrived on time and diagnosed the issue within minutes. He replaced the broken part and restored our heat. My only complaint with Appel was the mark up on the $25 part. I would expect double the cost but not 10 times. I know people pay it because on…
The technician was very polite and informative.
We’ve utilized Appel for as long as we’ve been homeowners. Their service technicians have always been on-time, courteous, respectful and have taken great care of our equipment. Mike performed our annual furnace maintenance and all things were great as usual. Definitely will continue to utilize Appel and their techs in the future.
We feel he did a great job and was very professional.
Always satisfied with their service.
Excellent service. Thanks
On time efficient and courteous
Fantastic service. On time, polite, friendly, and didn't try to sell me stuff I don't need like my previous provider. You've got a new customer!
Joe was great! Friendly, had a mask and shoe covers. He checked our heating system for the winter and reported all info in a quick manner. The customer service is outstanding.
Appel was recommended by friends and did not disappoint! I only needed annual maintenance, so was able to schedule in reasonable amount of time. The tech, Brian, was on time, called before arrival, was masked while in my home, made friends with the dog, performed all the needed maintenance in about an hour, and was…
Our service technician (Jim) is knowledgeable and over the years have become a welcome expert on our HVAC system. The office staff is always pleasant and provide timely support.
Brian, thanks for the thorough inspection of our HVAC unit during our fall maintenance check-up. Appreciate your friendliness, professionalism and great customer service!
Jeremy came to do a quite difficult relocation of ductwork to an upstairs bedroom in our 100 year old Tudor house made necessary by a kitchen remodel project. He did a careful and skillful job and in the process improved air flow to the bedroom. Appel never lets us down. Great job.
This visit was for semi-annual maintenance. Technician was on time, very thorough in performing the requested maintenance.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 134 | $39–$393 |
| HVAC system maintenance | 129 | $37–$295 |
| Heating system maintenance | 106 | $39–$251 |
| Heating system repair | 41 | $166–$1.2k |
| Heating system installation | 31 | $1.4k–$2.8k |
| Install AC | 30 | $1.4k–$3.2k |
| A/C system repair | 26 | $209–$786 |
| Installation | 23 | $1.1k–$2.8k |
