Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Appel Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty88−1.2Momentum penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Appel Heating & Air Conditioning

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 730 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appel Heating & Air Conditioning is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appel Heating & Air Conditioning is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appel Heating & Air Conditioning is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appel Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appel Heating & Air Conditioning is better than 96% of HVAC contractors.A
96

Reviews for your job

Customers hired Appel Heating & Air Conditioning for 8 kinds of job.

Appel Heating & Air Conditioning for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Thermostat installation”

MikeLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Had a great experience. They came out when they said they would, good price, neat, didn’t try to oversell me and I feel like I was important to them. More importantly the guys working there really like the owner of the company and said so. Something you rarely hear these days. You always work harder and take care…

Paid $2,000+Reasonable priceHeating system installationHeating equipment repair & installationThermostat installation
ArielLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been with Appel since June 2021 and they are amazing; the whole team is responsive and informative. The maintenance packages are affordable, and the technicians are respectful, knowledgeable and kind! My husband and I highly recommend them!

Reasonable priceA/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Maxx2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Appel team was great! Highly knowledgeable, on time, and affordable. I would recommend Appel to anyone.

Paid $2,000+Great priceHeating system installationInstall ACThermostat installation
Another2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

All around excellent service. The owner actually came out (after hours) to give us a quote so we could get our AC fixed before the heatwave. No upselling or trickery - just honest and straightforward work. 100% recommend Appel.

Paid $2,000+Reasonable priceHeating equipment repair & installationThermostat installation
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have used Appel for my preventative maintenance of my furnace and air conditioner for over 15 years and they have installed new units in my last house and my current home. I cannot recommend them highly enough. They are quick to respond, on time with appointments, have fair pricing, install superior equipment, and have incredible staff.

Paid $1,000+Great priceHVAC system maintenanceA/C system maintenanceInstallation
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Working with Appel was amazing. Very professional. I had a quote on Tuesday and a whole new HVAC system by Friday afternoon.

Paid $1,000+Reasonable priceHeating system installationInstall ACThermostat installation
Thomas16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Appel has been excellent to deal with-organized and professional. Highly recommended.

Paid $600–700Reasonable priceA/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Value
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had 6 different companies quote me on a new HVAC system. I chose Appel because they provided a great price and great product. The installation was on time and well done. The guys did a terrific job and cleaned up too. I believe Appel is a wonderful company that is not too big and not too small, and they have…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
NancyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott Appel was a delight to work with. Very professional in tackling a central air conditioning system to my 104 year old home. Scott was sensitive to my time restraints in getting my project done. I would personally recommend he and his installers.

Ductless heating & A/C servicesInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I obtained five different presentations / estimates for a new furnace / AC install from area companies. Scott Appel, the owner for Appel Heating and AC, personally gave the product presentation. He was professional and thorough and did not pressure me to buy. He answered all my questions and provided a competitive…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
mLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Very bad experience the technician he came 4.40 living 7.00 clock only problem after more than two hours thermostat it’s not working that he told me and he told me he have a thermostat old fashion so he told me you can order it for Home Depot so I told him sir right now he’s not working. Can you wait 20 minutes? I…

Heating system repairThermostat installation− Responsiveness− Quality
Marie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $2,000+Great priceInstallationHeating system installationInstall AC

Price

$171-47% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 60%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance134$39–$393
HVAC system maintenance129$37–$295
Heating system maintenance106$39–$251
Heating system repair41$166–$1.2k
Heating system installation31$1.4k–$2.8k
Install AC30$1.4k–$3.2k
A/C system repair26$209–$786
Installation23$1.1k–$2.8k

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