Google reviewers rate Appliance EMT 4.8 out of 5 stars based on 234 reviews, with the owner responding to 89 percent of them. Customers frequently praise the service for prompt scheduling, clear communication, and fair pricing for repairs on dishwashers, refrigerators, and dryers. However, some low-star reviews criticize the company for missed appointments, incorrect diagnoses, and charging fees for unresolved issues or minor fixes.
Google rating: 4.8 out of 5 from 234 reviews (93% five-star).
Reviews on this page: 233 Google reviews (208 with written comments, 1 with photos).
Owner responses: the business replied to 89% of reviews.
Phrases our text analysis found in 208 written reviews
97%praise
Praise41597%
Complaints143%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11226%
Speed & response9522%
Quality & results7417%
Would recommend5112%
Communication4210%
Price & value368%
Honesty & trust194%
What customers talk about
We read 208 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very prompt and friendly service, I highly recommend!”
“George came out and quickly diagnosed and repaired our broken dishwasher.”
“George did excellent work and explained the repairs needed with great detail!”
“The technician arrived on time to diagnose why our dishwasher was not working.”
“I recommend him to anyone who wants to fix the fridge or freezer.”
“I don't recommend this company to anyone.”
“The problem was explained clearly and I feel very confident in his work.”
“My dryer was diagnosed and repaired very well, and very fair pricing relative to the cost of parts.”
“All of my youtube video searches never came up with this being the solution, other than replacing the whole control board, a very expensive solution!”
“They were honest and respectful and truly great humans.”
“dawg they just scammed my mom out of $150 for checking out the laundry problem and they weren’t able to fix it what!”
People customers mention
William22 reviews
George8 reviews
Igor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
George came out and quickly diagnosed and repaired our broken dishwasher. We were up and running within 2 hours. Very prompt and friendly service, I highly recommend!
Price: $400–450
Repair wait time: 1–2 hr
Response from the owner · 23 hours ago
Thank you, Ben. We’re glad we could quickly diagnose and repair your dishwasher and that the visit was prompt and friendly. Your recommendation means a lot, and we will make sure the team hears your praise.
Mary Lillo2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
George did excellent work and explained the repairs needed with great detail!
Response from the owner · 3 days ago
We appreciate your feedback, Mary. It is wonderful to hear George provided detailed explanations and excellent workmanship. Your kind words mean a lot and we look forward to helping you again.
Vasyl LabychLocal Guide · 15 reviewsiTotal number of Google reviews Vasyl has written across all businesses on Google Maps, not just this one.
Thanks for the kind review, Jayme. We’re glad George was so helpful and efficient and that you had a positive experience. We appreciate you sharing this and will pass your praise along to the team.
Diane5 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I am very happy with the refrigerator repair service I received today. They were prompt and George, the technician was extremely knowledgeable and professional. The problem was explained clearly and I feel very confident in his work. I would definitely recommend them.
Response from the owner · 2 weeks ago
Thanks for the kind words, Diane. We’re glad the visit was prompt and that George’s clear explanation left you confident in the repair. We appreciate your recommendation and will share your praise with the team.
Lynn RychnerLocal Guide · 77 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
The team was very professional and prompt. George did a great job getting my dishwasher back in proper working order. I am so happy I contacted Appliance EMT!
Price assessment: Reasonable price
Price: $300–350
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you for the wonderful feedback, Lynn. We are pleased our team was prompt and that George got your dishwasher working again. Your kind words and recommendation mean a lot to us.
Bobbie Moua1 reviewiTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
George came in and within the hour he fixed the dishwasher and garbage disposal. Both were badly clogged. A soup spoon somehow went through and blocked the pvc pipe. Fast and friendly, would recommend.
Price assessment: Reasonable price
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
We appreciate you sharing this, Bobbie. We are glad George was able to clear the spoon and get both the dishwasher and disposal working so quickly. We will pass along your praise to him. Thank you for the recommendation.
Kitzie Zacharias1 reviewiTotal number of Google reviews Kitzie has written across all businesses on Google Maps, not just this one.
Thank you for the five-star rating, Kitzie. We’re glad George made a strong impression and appreciate you taking a moment to share that. We look forward to serving you again in the future.
Matt Wieland1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
We’re delighted George made such a positive impression. We’ll share your kind words with him. We appreciate you taking the time to leave this feedback, Matt, and look forward to helping you again.
CHEE YANG6 reviewsiTotal number of Google reviews CHEE has written across all businesses on Google Maps, not just this one.
George did an amazing job! His service was quick! Exceptional job!
Price assessment: Great price
Response from the owner · 4 weeks ago
Thank you for the five stars, Chee. Hearing that George provided quick, exceptional service made our day. We value your feedback and hope to assist you again soon.
