Google reviewers rate Aptive Pest Control 4.9 out of 5 based on 866 reviews, with the owner responding to 46 percent. Positive feedback highlights thorough exterior and interior treatments, punctual arrivals, and proactive communication via text messages and photos documenting completed work. Recurring criticisms focus on aggressive upselling of long-term contracts, difficulties with cancellations, and instances where technicians failed to address specific customer requests or respond to follow-up inquiries regarding service details.
Google rating: 4.9 out of 5 from 866 reviews (95% five-star).
Reviews on this page: 866 Google reviews (467 with written comments, 12 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: November 26, 2025.
Service: Pest Control Service serving Cleveland, Ohio.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
866 reviews on Google
5★827
4★19
3★6
2★6
1★8
Reviews from Google, shown as published (original wording, unedited).
T
Tfrm2162 reviews
★★★★★
Charges you if you want to cancel
Response from the owner · 10 months ago
We understand your concern and want to make sure this is addressed appropriately. Please reach out to us at [email protected] with your service address and any additional details so our team can review your account and follow up directly. We appreciate you bringing this to our attention and hope to hear from you soon!
-Alexis
Be very, very careful of anything this company tries to sell you! They will get you into a short term agreement and then sell you on a pro plan that is a monthly $148 contract for 24 months. BEWARE!
Response from the owner · a year ago
Thank you for sharing your feedback with us, Adatasol. Our goal is to ensure that all our customers have a clear understanding of our plans and services, and we take your concerns seriously. We would appreciate the opportunity to discuss this further and find a resolution that meets your needs. Please feel free to reach out to [email protected] with your service address or any additional information at your earliest convenience. Your satisfaction is important to us, and we are committed to making things right.
-Alexis
I saw this young man and hìs truck he went all around the house and he took his time and once he finished he set in his truck while he texted us to let us know exactly what he did and pictures of all the areas which he made sure that no unwanted bugs unwanted creatures trying to get in. I am so Grateful that you have all these people that really care and enjoy their Jobs and very polite and had a nice disposition and very nice smile and thank you all for your service. Have a blessed day
Response from the owner · 2 years ago
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team member. We strive to provide excellent service and it's wonderful to know that it's appreciated. Have a fantastic day!
Kimberly did my Pest Treatment today. She is so conscientious, thoughtful and considerate of doing her job I couldn't ask for more. Her pictures are an added benefit. Thank you Kimberly 😊
He arrived and did the job outside after there was a lot of rain and was able to make the effort to answer the questions regarding ants inside the house and take care of them.