Google reviewers rate Aptive Pest Control 4.9 out of 5 based on 990 reviews, with the owner responding to 46% of comments. Customers frequently praise technicians for being punctual, thorough, and communicative, often noting that they receive photos and detailed summaries of the work performed. However, some low-rated reviews criticize the company for pushy sales tactics, contract cancellation difficulties, and instances of missed appointments or poor customer service responsiveness.
Google rating: 4.9 out of 5 from 990 reviews (95% five-star).
Reviews on this page: 990 Google reviews (577 with written comments, 10 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: January 6, 2026.
Service: Pest Control Service serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
990 reviews on Google
5★940
4★29
3★4
2★2
1★15
Reviews from Google, shown as published (original wording, unedited).
LL
Laura Lynn BrooksLocal Guide · 110 reviews
★★★★★
This company is a HUGE SCAM. Search on the BBB, Readit, Yelp and you will see all the negative reviews.
The salesperson was pushy, lied - told me I could cancel at any time, which was not true. My problem was not with the first initial service but the contract they force you into and scheduling after. I could not find scheduling that worked for when I would be home, and when I cancelled, I had to pay for a service that was not completed and also $200 for not fulfilling a 2-year contract. None of this was explained in person by the salesperson. RUN from this company.
Response from the owner · 9 months ago
Thank you for taking the time to share your feedback with us, Laura. We sincerely apologize for the experience you had and any inconvenience it caused. Your concerns about the sales process and contract terms are important to us, and we are committed to addressing them.
We strive to ensure that all our customers fully understand the terms of our services, and it is clear that we fell short in your case. We are taking your feedback seriously and will review our communication practices to prevent similar situations in the future.
If you'd like us to take a closer look at what's happened, please reach out to us at [email protected], including your service address and any other details you'd like to share. We are here to help with anything we can!
-Alexis
I have had scheduled appointments, waited all day to have a no call no show on my appointment day!! Called the company, no one answered! Emailed them… no response! This has happened a few times!
Their customer service sucks!!! They don’t care about their customers time or complaints!!! Go elsewhere! I did! Not worth wasting my time with this company!
Response from the owner · 2 years ago
Thank you for your 5-star review! We're thrilled to hear that Graham provided thorough service and effectively addressed your pest issues. We appreciate your feedback and look forward to continuing to meet your pest control needs in the future.
Justin was very Informativeand he really helped us take care of Problemsthat we had with the wasps and we really appreciate it. He got every spot that we needed to have taken care of and we really appreciate him.
Arros, service tech, did a fantastic job. He listened to all of my needs and explained everything he was going to do
Price assessment: Great price
Services: Home inspection, Spider extermination
Response from the owner · a year ago
Thank you for the 5-star review! We're thrilled to hear that Arrow provided excellent service by listening to your needs and explaining the process. We'll be sure to pass along your kind words to Arrow. Let us know if there's anything else we can help with!
I have been satisfied with the service we have received from Aptive so far. Courteous, thorough and professional service.
Response from the owner · a year ago
Thank you so much for the 5-star review! We're thrilled to hear you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again. If you have any suggestions for improvement, feel free to reach out to us.
