Google reviewers rate Aptive Pest Control 4.9 out of 5 based on 352 reviews, with the owner responding to only 6% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication, noting that photos of completed work are often sent after service. However, recurring criticisms in low-star reviews involve missed appointments, failure to perform contracted interior treatments, and lack of advance notification before arrival.
Google rating: 4.9 out of 5 from 352 reviews (95% five-star).
Reviews on this page: 352 Google reviews (198 with written comments, 1 with photos).
Owner responses: the business replied to 6% of reviews.
Reviews from Google, shown as published (original wording, unedited).
JR
Justin RybakLocal Guide · 17 reviews
★★★★★
This company. My god. Tried calling them, over 2 cancelled termite lure inspections(they cancelled, even told us they came out?)
Called them, outsourced phone bank it seems, had to be sent over to their termite specialist customer service, they could only apologize and say no same day appointments. When asked for the supervisor due to the FULL YEAR OF NO TERMITE SERVICES id have to wait until the 23, jk the 8th(if they even show up)
Homeowners beware
Response from the owner · 2 weeks ago
We can see why you’re looking for answers after spending so much time trying to get your termite service addressed, Justin. We’d like to take a closer look at the appointment history, the service records, and your upcoming visit so we can better understand what’s happened and see how we may be able to help. Please email us at [email protected] with your service address. We’d appreciate the chance to dig into this with you and help provide some much-needed clarity.
-Alexis, Aptive Care Team
These guys are terrible. I’ve had to have them out for ants once already in the past month and they have actually made the problem worse and of course they can’t come back for another two weeks.
Response from the owner · a month ago
Hi Jonathan,
We’re sorry the ant activity has gotten worse despite having a recent treatment. We understand how frustrating it is to need additional help and then have to wait for another visit. Through our Aptive Promise, if pest concerns persist between standard treatments, we’ll return at no charge to continue addressing them. Please email [email protected] with your service address so we can review the situation and work to get those ants properly handled.
-Jasmine, Aptive Care Team
Manny was awesome! Will look forward to their services
Response from the owner · a month ago
Hi Jose,
Thank you for the shoutout to Manny! We’re thrilled he made such a great impression and helped start your Aptive experience on a positive note. We’ll be sure to share your recognition with him. We appreciate your trust and look forward to continuing to provide service that keeps your pest control needs handled!
-Jasmine, Aptive Care Team
As always, the Aptive Associate, this time I believe it was Curtis, did a great job. Takes pride in the job and explained everything very well!! I’m very happy!
The technician was very knowledgeable and suggested some additional services that would help with mice and mosquitoes on my property. She was very thorough and did an excellent job.
The service is horrible. They started off good, then they refused to spray inside and showed up outside our appointment time. When I complained, they said they’d come back out to spray indoors and that I’d get $100 off next service. They never came back out for the interior spray, then showed up again today WITHOUT an appointment, again only sprayed outside, and didn’t take $100 off. They also haven’t changed the mosquito/bug traps in months, and now this. Couldn’t get in touch with customer service but will be disputing charge and cancelling service as soon as I can.
