Aptive Pest Control

Thank you for sharing this with us, Elizabeth. We know you were simply looking for help with a new mouse concern and wanted to explore your options before making a decision. Everyone deserves to feel respected and comfortable asking questions about pricing, whether they choose Aptive or not. We'd really appreciate the chance to learn more about your conversation and bring your concerns to the appropriate team for review. Please email us at [email protected] with your contact information and any details you can share about the call so we can look into this further. -Alexis, Aptive Care Team

Thank you for sharing your feedback with us, Beverly. We’re sorry to hear the relationship between monthly billing and treatment frequency wasn’t as clear as you expected when you enrolled. We’d be happy to review your specific plan, service cadence, and the options available for regular treatments with you. Please email us at [email protected] with your service address so our team can take a closer look at your account, provide clarity, and help address any remaining concerns. We hope to hear from you soon! -Alexis, Aptive Care Team

Hi Kristen, Thank you for choosing Aptive and for taking the time to share your experience! We're thrilled to hear that Katelyn made such a positive first impression by providing knowledgeable, attentive, and helpful service. We'll be sure to recognize her for going above and beyond. We're excited to begin protecting your home and look forward to delivering the same great experience throughout your service. Thank you for trusting Aptive. We've got this handled! -Jasmine, Aptive Care Team

Thank you for taking the time to share your experience with us, Owen. We're sorry to hear about your concerns regarding the information you were given during the sales process. We understand how frustrating it would be to feel this way, and we're here to help. We'd like the opportunity to review what happened with the appropriate team. Please email [email protected] with the address we have on file, along with any other details you'd like to include regarding your experience. We're here to help! -Alexis, Aptive Care Team

Hi Barbara, Thank you for taking the time to share your experience. We're sorry to hear that you feel we didn't honor the expectations that were set regarding your yellow jacket treatment. We understand how frustrating it is when you're still dealing with active nests and don't receive the follow-up service you were expecting. At Aptive, we want our customers to feel confident that their concerns are being taken seriously. We'd appreciate the opportunity to review your account and the conversations you've had with our team to better understand what happened. Please reach out to [email protected] directly so we can look into this further and work toward getting this handled. Thank you for bringing this to our attention. -Jasmine, Aptive Care Team

Hi there, Thank you so much for leaving a review! We truly appreciate your loyalty and for being a valued member of the Aptive neighborhood. It means a lot to us to know we have your trust in caring for your home. If you ever need anything, have questions, or notice something that needs attention between visits, please don’t hesitate to reach out. We’re always happy to help. Thanks again for choosing Aptive! -Jasmine

Hi Mark, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to feel difficulties with your contract. That is not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused. We would like the opportunity to address your concerns directly and make the process as smooth as possible. Please reach out to us at [email protected] so we can assist you promptly with your account and any remaining concerns. We appreciate you being an Aptive customer and hope we can resolve this matter to your satisfaction. -Jasmine

Thank you for sharing your feedback, Kalen. We’d like the opportunity to connect with you directly to better understand your experience and address your concerns. Please reach out to us at [email protected] with your service address or any additional details so we can follow up with you. We appreciate you taking the time to let us know. -Alexis

Hi David, Thank you so much for sharing your experience! We’re thrilled to hear that Zach provided such attentive and thorough service at your home in Windsor. At Aptive, we pride ourselves on listening to our customers’ concerns and ensuring every visit is both informative and effective. We truly appreciate your trust in us to protect your home and are always here if you need anything in the future! -Jasmine

Hi Bob, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered with our service. It’s disappointing to hear about the missed appointments and lack of communication, as this is not the standard we strive to uphold. We understand how valuable your time is and the impact this has had on your schedule. We also recognize your concern regarding the early cancellation fee and would like to address this matter further. Please reach out to us at [email protected] at your earliest convenience, so we can discuss your experience in more detail and work towards a resolution. Your feedback is crucial in helping us improve our services, and we are committed to making things right. Thank you for bringing this to our attention. -Jasmine