Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Google reviewers rate Aptos Ace Hardware 4.5 out of 5 based on 226 reviews, noting that the owner replies to 38% of feedback. Customers frequently praise the knowledgeable staff who assist with locating specific items, offer expert advice on projects, and maintain extensive inventories of hardware, plumbing, and electrical supplies. Recurring themes include the store's convenient size and helpful service compared to larger chains. However, some customers criticize pricing discrepancies between online and in-store purchases, limited accessibility due to stairs, and occasional unhelpful interactions with employees.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Informed and courteous staff locate items from their extensive inventory.”
“Unfortunately, one staff person created such an unfriendly, unhelpful, unprofessional environment, that I was forced to leave before completing my purchasers.”
“Great service fast responses, but I think the manager has them working off the clock first thing in the morning.”
“Different business strategies but I sure like having the quick and easy help when I need it!”
“The prices are not that much higher than Home Depot and they have a wide variety of items, much more than you might think.”
“Ace is overpriced.”
“I honestly had no idea.”
“I have been meaning to write a review for this Ace Hardware store for some time now so, here it is: 5 stars for an amazing paint department.”
“I explained to Rachel that I was a regular customer at that store for fifteen years.”
praise complaint · found by our text analysis, Google review wording unchanged.
This store almost always has what I'm looking for.
Rex, Thank you for your feedback. We strive to be a valued service
came in for a random screw thing and the guy working actually walked me to the exact aisle and showed me the right one. perfect little store. solid.
Thanks for choosing us for your needs! We're happy to hear you had a great experience with our team.
They have absolutely everything.
Hello David. Thank you for the review! Happy 4th! Your Friends @ Aptos ACE Hardware
Great clerks
Thank you for the review Ali. Always interested in upgrading to a full 5 stars. My name is Stig and I'm one of the owners. Let me know if there's anything I can do to be of help. Your Friends at Aptos Ace Hardware
Informed and courteous staff locate items from their extensive inventory. Variety and price points are impressive. They offer expert advice for projects, and often host workshops to encourage do it yourselfer’s! One stop shop for any variety of needs! Great find!
Hello Linda - The team here at Aptos ACE Hardware just wanted to say thank you for the review! Let us know how we can be of service in the future. Your Friends at Aptos ACE Hardware
Always a good experience in this store. I’ve purchased everything from paint, hardware, oil, and had keys copied. The customer service is always top notch. Will continue doing business with them.
So happy to hear we are helping you on such a broad range of projects. It's what we strive for
We get what we need here
Glad to hear it
The paint department, both Sandee and Ron, were very helpful and patient with matching my painting request!
Thank you Barb! We so appreciate your taking the time to post a review. Our aim is always to be helpful :-)
I'm really happy with my recent purchase of custom paint and the supplies that go with it. The staff was knowledgeable and helpful with the entire process. I got an education on the different types of paint and their uses, how to use different shades on the ceiling and walls, and painting techniques. This store is small, but they had everything I needed and the service is top notch.
Thank you for taking the time to post a review! Please let us know how we can be of further service! Your friends at Apost Hardware.
Workers were helpful and nice. Store is smaller than the other ones, but it's not as busy as the others, so that's a plus. Unfortunately I couldn't find yellow satin spray paint tho. Lol.
Hi Jaime. Thanks for checking with us first. We're happy to hear you had a positive experience, and we hope to have the yellow satin spray paint in stock on your next visit.