Aquatek Filtration & Pump Service Inc. at a glance
Customers consistently praise Aquatek for rapid response times, often resolving well pump failures or water outages within hours. Reviewers highlight the technicians' expertise in diagnosing issues, clear communication of options and pricing, and professional conduct during repairs. While the company holds a five-star rating, one lower-rated review notes a lack of clarity regarding the specific technician assigned to the job, though it still acknowledges the quality of the work performed.
Google rating: 5.0 out of 5 from 173 reviews (98% five-star).
Reviews on this page: 173 Google reviews (163 with written comments, 5 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: September 13, 2026.
Service: Water Purification Service serving Watertown, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
173 reviews on Google
5★170
4★1
3★2
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
MS
Matt Smith3 reviews
★★★★★
The service I was provided was exceptional! I had no water at my house so I called these guys. Within a half hour, Curtis showed up. Curtis IS awesome!! He diagnosed the problem promptly and determined that my well pump(40 years old) had failed. Curtis pulled out the old pump (by hand!) and replaced it with a new one that he had with him! From my initial call to completion of the entire job was 4 hours!! I am so incredibly grateful to Curtis for such a phenomenal job!
Very happy. We had problems with the jet pressure pump, and these guys acted immediately. Terry was very knowledgeable and responsive. He called @ 8pm, and the next day Curtis came to our house @ 9am. Change the bad parts on the spot, quickly and professionally. The bill was fair, not crazy.
Very happy, and highly recommend.
I could not say enough nice things about the company and our service technician. We called on the weekend because we had no running water. They were very responsive and got back to me within a half hour. Rob was kind and knowledgeable. He kept us updated along the way and explained all of our options and pricing. He worked hard on a weekend to make sure we got our water back. He was also very nice and friendly. He understood what a pain it is to lose water and wanted to get us back on track as soon as possible. We will 100% use them again for our well issues. Thanks again!
Mike and Joe were very diligent and explained what they were doing very clearly. They did the job in half the time and were fun to talk to. Our water issues are completely resolved!
I should have started by mentioning Terry and Andrea—two of the best, most hard-working, knowledgeable people in the water filtration industry! I feel like I can truly depend on them. And have, for many years, called them and when I was nervous about our well, or the pump or the water pressure, or anything, they were there for me
Couldn't seat my whole house filter properly, so Terry from Aqua Tek came all the way from Hopkinton ( where he had been putting in a new line) to
Lunenburg at 7:45 at night and within 15 minutes solved the problem . Terrific company; terrific personnel ; perfect satisfaction!!
Had my well pump shit the bed. Within less then 24 hours the guys came out and got me up and running. Great guys, explained everything well! Now I can shower and cry myself to sleep
Woke to no water…ABSOLUTELY AMAZING SERVICE! Well pump burned out and bladder in holding tank failed. Very professional, kind and careful. As a widow, I appreciate all they did and how they communicated and explained every detail. Thank you so much for taking care of this issue on a 90+ degree Friday…working well after 7pm. I’m a customer for life and will be setting up a maintenance schedule!!!
