Google reviewers rate Aquatica Pool Services 4.7 out of 5 based on 60 reviews, frequently citing punctuality, clear communication, and fair pricing for pool cleaning and equipment repairs. Positive feedback highlights professional staff who explain services and provide before-and-after photos, while negative comments describe missed appointments, unreturned calls, and instances of technicians leaving water running without notice.
Google rating: 4.7 out of 5 from 60 reviews (88% five-star).
Reviews on this page: 60 Google reviews (53 with written comments, 3 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: May 10, 2026.
Service: Exterior Cleaning Service serving El Paso, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
60 Google reviews we collected
4.7of 5
5 stars5388%
4 stars35%
3 stars00%
2 stars23%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
95%praise
Praise10395%
Complaints55%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2321%
Quality & results2119%
Speed & response1918%
Would recommend1817%
Communication1110%
Price & value109%
Honesty & trust66%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jermiah has been excellent, friendly, and professional with working on our pool.”
“Aquatica has done an amazing job keeping our pool clean and serviced!”
“Cleaned pool and the equipment including filters in a very timely and professional manner.”
“They NEVER showed up nor called.”
“Would definitely recommend Aquatica and look forward to continue working with them.”
“Daniel explained everything to me and was very professional.”
“Very professional, reliable and reasonably priced pool service company.”
“I am an out of town landlord and trust aquatica to keep my pool looking great.”
People customers mention
Anthony7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Proceed with caution if your going to use this company to clean your swimming pool! My first complaint is that several different times the technician left my water running when he had to top the water level off in order to clean the pool and despite me telling the lady in the office AND texting the technician, to either shut off the water before leaving, or at the very least, tell me it's running, the technician left it running for the third time and didn't tell me, which drove up my water bill. How hard is it to turn off the water? My second complaint is that when i started using another company to clean my pool, my chlorine level started being where it should be for about a whole week but when Aquatica was servicing my swimming pool the chlorine level would always be at zero 2 or 3 days after they serviced it. I was always racking my brain trying to figure out why the chlorine level would always drop so suddenly. I even bought a chlorine stabilizer and talked to the technician about it but it never got any better until I CHANGED companies!
The technician Gabriel was amazing breaking down what was needed and why. The follow up service from Maribel was amazing she approached me from a relational stand point not a transactional one. Exceptional all around experience.
Price assessment: Great price
Services: Tile brushing, Water treatment, Netting, Vacuuming, Wall brushing
K
Karl RichardLocal Guide · 43 reviewsiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Aquatica has done an amazing job keeping our pool clean and serviced! We love whole team, they work great together! Jermiah has been excellent, friendly, and professional with working on our pool.
B
Brittni Rodriguez4 reviewsiTotal number of Google reviews Brittni has written across all businesses on Google Maps, not just this one.
Hot tub was really dirty from the storm after the top blew off. They came, and cleaned and brought our hot tub back to life. Like day and night. Friendly staff and affordable!
N
Natasha KlingLocal Guide · 5 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
My pool was in bad shape and they were very understanding and made a plan to get it cleared up. They do great work!!! The owner worked with me. Daniel explained everything to me and was very professional. Great communication with Jasmin she explained things and kept in contact with me. The pictures don’t even show how bad the pool really was but in less than a week they had it back to blue. Amazing service!
J
jessica malikLocal Guide · 48 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Traveler ‘Merica (Traveler)Local Guide · 128 reviewsiTotal number of Google reviews Traveler has written across all businesses on Google Maps, not just this one.
Mark, the Operations Director is great! My pool service started great in the spring but quality of service seemed to have dropped in the mid summer.
Mark listened and offered additional service without any extra cost. Mark truly understands the value of keeping customer experience successful.
Carlos and Jeremiah have serviced my pool and have done a phenomenal job!!
I live very close to an open desert area. Sand in pools affect the pH and chlorine balances. They both are on top of checking adequate chemicals balance. I appreciate the before and after photos and the detailed email report of the service.
K
Keith DeGregoryLocal Guide · 4 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
