Customers frequently praise Archadeck for detailed estimates, clear communication, and professional construction crews who complete projects on time and within budget. Services range from custom deck builds and repairs to complex engineering solutions for steep slopes, with reviewers noting the company's responsiveness and thorough documentation. The primary criticism involves delayed follow-up on initial estimates, where some potential clients reported waiting months without contact before receiving a bid or being contacted after posting a negative review.
Google rating: 4.9 out of 5 from 81 reviews (98% five-star).
Reviews on this page: 81 Google reviews (76 with written comments, 10 with photos).
Owner responses: the business replied to 73% of reviews.
Phrases our text analysis found in 76 written reviews
98%praise
Praise15798%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3421%
Quality & results3119%
Speed & response2717%
Communication2314%
Would recommend2314%
Price & value149%
Honesty & trust96%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super happy with the courteous team that did the building as well as the Archadeck folks.”
“Archadeck also did a great job partnering with geotech engineers to come up with the right footing plans for our site even when the initial plans were…”
“Brad and Bill were responsive, clear in their communication, and clearly established project ownership/responsibility.”
“Everyone was friendly and professional and willing to explain the intricacies of deck and stair resurfacing (and reconstruction where needed) in under…”
“…s replaced, we will be done with deck work for many years, but would definitely recommend Archadeck as an A+ choice for decks.…”
“They offered a fair price to replace the length of the wall and the team worked an extremely long day to get the old wall demolished and the new wall…”
“They were all either too expensive, too disinterested in our project, or in one case, clearly lacked the experience and ability to tackle our deck project.”
“I never felt that I was being subjected to a high-pressure sales pitch, and was made aware of factors that might affect the cost of the project upfront.”
People customers mention
Steve18 reviews
Tim7 reviews
Bill5 reviews
Jamison5 reviews
Luke4 reviews
Brad3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We were happy with the large deck and walkway Archadeck built for us a few years ago. We asked them to quote a much smaller project filling in deck over a missing hot tub area. We initially accepted their bid but later decided we didn't want to spend that much money on filling in the hot tub area. We asked them to cancel the project at the last minute and they agreed minus to a small fee for engineering work already completed. We appreciate their flexibility in canceling the project.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General construction
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Wesley CumberlandLocal Guide · 13 reviewsiTotal number of Google reviews Wesley has written across all businesses on Google Maps, not just this one.
We wanted our double-decker rear deck rebuilt. However we live on a "Critical Slope" so the City of Seattle was very concerned with the slope stability.
Steve and Bill and the Archadeck team led me through re-engineering our original proposal's plans. They worked with the city and geo tech engineers and we pared our designs down to be within the small project footprint.
Even with that, the city was still very demanding and underwent some staff turnover during our project. Steve and Bill drove the project through all of these twists and turns for months while the city went back and forth on the plans sometimes even contradicting itself!
Archadeck also did a great job partnering with geotech engineers to come up with the right footing plans for our site even when the initial plans weren't feasible.
In the end when we finally passed permitting, they had massive concrete footings poured within days and Brady and the deck construction crew built the deck only a few weeks, including demo of the old one, and some complicated electrical work and a last minute change on where a small staircase would go. All of this was built during the rainy season too!
The couple small things I've found that needed attention have been fixed within a couple days by Brady himself.
Our deck is amazing, our kids love playing out there. We're thrilled Archadeck finally helped us get through the city's redtape and built it.
Response from the owner · 6 months ago
Thank you so much for your 5-star rating, Wesley! We truly appreciate your feedback and are thrilled to hear about your experience. Navigating the complexities of city regulations can be challenging, but we’re glad that Steve, Bill, and the entire Archadeck team were able to guide you through the process. It's wonderful to know that your new deck has become a beloved space for your family. Enjoy many joyful moments on your amazing deck!
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Linda C2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I love my beautiful deck! Archadeck built my custom 1200 sq ft deck exactly how I asked. They were able to engineer it to support a future sunroom. Super happy with the courteous team that did the building as well as the Archadeck folks.
Response from the owner · 6 months ago
Thank you so much for your 5-star rating, Linda C! We truly appreciate your feedback, and we're delighted to hear that you're loving your beautiful deck. It's wonderful to know that our team was able to bring your vision to life and provide you with the courteous service you deserve. We look forward to seeing your future sunroom come to fruition!
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Kayo YanagisawaLocal Guide · 12 reviewsiTotal number of Google reviews Kayo has written across all businesses on Google Maps, not just this one.
I'm very glad that I chose to work with Archadeck for our front deck! Brad and Bill were responsive, clear in their communication, and clearly established project ownership/responsibility. I appreciated how rigorously they go through documentations, making sure that we are aligned at every step. There were absolutely no surprises.
The crew that came out to build the deck was also professional and very skilled. I could tell that they were in close communication with Bill, so that I could feel confident that every point I had raised was being accounted for.
They were also prompt in having a final walkthrough to make sure everything was up to spec, and quick to remove the extra material. Again, I really appreciated how thorough and properly the team handled the work.
Response from the owner · 7 months ago
Thank you so much for your wonderful feedback, Kayo! We're thrilled to hear that Brad, Bill, and our crew made your front deck project a smooth and positive experience, and we appreciate your recognition of their thoroughness and professionalism.
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Bill Crounse1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Selected Archadeck Seattle to re-board our cedar 2x4 decking with TimberTech. The project involved three large decks and three stories of stairs on a steep hill. Jamison, our sales rep, was very knowledgeable. His bid on the project, while not the lowest, was the most comprehensive. We loved working with Brady and Luke, our construction crew. They were both highly skilled carpenters. Overall, even with some unexpected adjustments and complications, everyone including the owner, Steve, stepped up to assure our complete satisfaction at project’s end. 5-stars. Thank you.
Response from the owner · a year ago
Thank you for sharing your experience with us, Bill! We're glad to hear that our team delivered the quality and professionalism you were looking for. We appreciate your support and trust in us!
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Aaron Riggs6 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
100% thrilled with our deck project. I was pleased that Archadeck could own the full scope of the build, from demo, to framing & building the deck and railing system, electrical & lighting, waterproofing, rain gutters— the whole deal. Steve, Jason, and the whole crew were professional and hardworking. I wanted the best and I got it. Plus they were on time and budget. I highly recommend Archadeck
Response from the owner · a year ago
Thank you so much for your amazing feedback, Aaron! We’re delighted to hear that you loved every aspect of your deck project and appreciate your recommendation. Your satisfaction inspires us to keep delivering exceptional service at Archadeck of Seattle Eastside!
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Diane Elliott11 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I interviewed three companies for resurfacing of two decks, and was glad I selected Archadeck Seattle Eastside. Archadeck provided the most detailed estimate, including project drawings by design consultant Jamison. I never felt that I was being subjected to a high-pressure sales pitch, and was made aware of factors that might affect the cost of the project upfront. Everyone was friendly and professional and willing to explain the intricacies of deck and stair resurfacing (and reconstruction where needed) in understandable terms. Bill expertly managed the scheduling “choreography” for the project. Juan and his crew worked carefully and quickly to create beautiful and sturdy resurfaced decks and reconstructed stairs with minimal impact on my landscaping. I am very happy with my renovated decks and whole-heartedly recommend Archadeck of Seattle Eastside.
Response from the owner · a year ago
Diane, thank you so much for your kind words about your experience and our team. Needless to say, we're thrilled that you chose us for your project and we hope that your beautiful decks bring you lots of joy and relaxation for many years to come!
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Gwen LeinoLocal Guide · 14 reviewsiTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
Archadeck just spent several months fixing and re-decking our lower deck and installing new railing. They have done a great job and we are now having them re-construct our upper deck, too!
We started working with Archadeck many months ago as we were getting bids to replace our railing. We thought we would just need the railing done, but had also been noticing that the decking was curling and cracking in places. We had just replaced our wood decking with Timber Tek installed by a different company 5 years before at huge expense, so it was really disappointing that the deck was starting to fall apart. Steve and Bill from Archadeck spent many months helping us through the warranty process when really the only income they were guaranteed from us was the railing replacement cost. The decking seemed like it was failing because of inadequate framing when it was done 5 years before, but it was very lucky for us that Timber Tek would cover the material as we were just inside the warranty period.
Long story short, we ended up using Archadeck for the railing and re-decking. They have been very professional, honest and conscientious and communication has been all around great. Bill has always been available to us for questions and concerns and it has been a true pleasure to have Teddy and Jesus onsite for so many months. How many contractors can you say that about? I can honestly say I will miss them after they finish with our upper deck. They have been sensitive and responsive to stressors (such as unplanned plumbing work which required taking up 8 or so boards they had just installed!) The finished product is elegant, level, structurally sound and beautiful. We are so excited.
Archadeck is not the least expensive contractor, but as we have painfully learned, cheaper can be (much!)more expensive in the long run. We hope that after the upper deck is replaced, we will be done with deck work for many years, but would definitely recommend Archadeck as an A+ choice for decks.
Response from the owner · a year ago
Gwen, thank you so much for your kind words. Our team has thoroughly working with you on your projects and we're confident these new spaces will stand the test of time! You've worked hard and spent a lot of time waiting to have the outdoor spaces you deserve, so we're thrilled to make that happen for your family. Thanks again for partnering with us!
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Clayton EdringtonLocal Guide · 17 reviewsiTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Steve, Bill, and the rest of the Archadeck team are a pleasure to work with! We partner on projects to help provide the roofing for their porch and deck projects. We've been impressed by the cleanliness and organization of each of their projects. Looking forward to seeing the next backyard transformation!
Response from the owner · a year ago
Thanks Clayton,
We appreciate your kind words. We truly appreciate the partnership with Bumble Roofing and look forward to working with you and your crew on our next project.
Best regards,
Steve
Steve Habib, Owner
Archadeck of Seattle Eastside
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Bryce Halwa3 reviewsiTotal number of Google reviews Bryce has written across all businesses on Google Maps, not just this one.
Great company to work with and always very open and easy to communicate with, being someone who has the pleasure to work with them on multiple projects annually I can safely say they are one of the best companies to work with.
Response from the owner · a year ago
Thank you Bryce,
We truly value our partnership with Hideaway Screens. It is a great product. Very attractive. And you guys are always supportive and easy to work with.
Thank you,
Steve
Steve Habib, Owner
Archadedk of Seattle Eastside