Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts
Customers frequently praise the company for rapid emergency response, professional communication, and transparent pricing during furnace, AC, and plumbing repairs. However, low-star reviews highlight a pattern of significant pricing discrepancies where final charges far exceed initial estimates, along with complaints about installation errors and difficulty reaching management for follow-up service.
Data from Google, last updated October 28, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 523 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great high quality service and very fast installation of full AC unit replacement.”
“I had a great experience with Arctic Plumbing and HVAC.”
“As dangerous as it sounds it wasn't even the worst.”
“They were super respectful and treated my home as if it was theirs no wonder why ChatGPT gave them such a high ranking”
“Our AC decided to go out on a Sunday, and ChatGPT recommend them as a top result!”
“Truly astounding job with excellent service, cannot recommend them enough!”
“Highly recommend for reliable and affordable service!”
“Watch out for thier over charged price.”
“I highly recommend them if you want good, reliable service — real pros who actually show up when you need them.”
“SCAM ARTIST- have multiple phone numbers and addresses”
“On time, knowledgeable, and very easy to work with.”
praise complaint · found by our text analysis, Google review wording unchanged.
After the repair I realize I was taken advantage of, I was charged $650 for a simple capacitor replacement on an AC. This also contradicts the $100 estimate I was provided for the AC repair.
Our AC decided to go out on a Sunday, and ChatGPT recommend them as a top result! They made the process so easy and seamless, the price was right and service was excellent. They were super respectful and treated my home as if it was theirs no wonder why ChatGPT gave them such a high ranking
Great high quality service and very fast installation of full AC unit replacement.
David and his team came to my house in the middle of the night when I had no heat. They were quick, professional, and had everything back up and running fast. You can tell they really know what they’re doing. I highly recommend them if you want good, reliable service — real pros who actually show up when you need them. i had a pipe burst in my home and needed help right away. this is the second time they help me and i needed their assistance. thankfully david and sam came right away! THE BEST!!
Thank you, we are happy to help with you with all plumbing heating and air conditioning repairs
They’re fantastic!! Definitely should use them.
False Promotions! Yelp profile says they serve a town. Upon calling for services. I am told that they actually don’t service my community. Whose lying Yelp or Artic?
Please remove this review, we are not the same company
Had the pleasure of working with David, he showed up right on time and was able to repair my A/C unit and get it back up and running for these hot days. Would recommend 10/10 for any HVAC needs.
Had them come out for an HVAC issue and they were extremely professional. On time, knowledgeable, and very easy to work with.
Great experience overall. Everything from scheduling to the actual service was smooth and professional. Highly recommend.
Thank you, Jayda, for the wonderful review. We’re glad to hear scheduling and the service were smooth and professional. Your recommendation means a lot, and we look forward to serving you again.
I called this morning for a corroded pipe into my boiler. I had no heat as a consequence. Dave was at my house in an hour as promised. By day's end, all has been repaired. I felt respected and appreciated as a customer. This is the second time they have repaired my system so quickly.
Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts