iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%25+1.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.8★★★★★66 Google reviews · 15 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Arena Accounting 4.8 out of 5 based on 66 reviews, highlighting services such as bookkeeping, payroll, and tax strategy. Customers frequently praise the firm for its responsive communication, professional guidance, and ability to identify tax savings opportunities. However, a small number of low-star reviews criticize a lack of responsiveness, delayed filings, and unexpected fee increases, suggesting inconsistent service quality for some clients.
Google rating: 4.8 out of 5 from 66 reviews (94% five-star).
Reviews on this page: 66 Google reviews (63 with written comments).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 16, 2026.
Service: Tax Preparation Service serving Moore, Oklahoma.
Data from Google, last updated October 27, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Arena AccountingTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arena Accounting: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arena Accounting: 82/100 on this factor. Category median: 88.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arena Accounting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arena Accounting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arena Accounting: 25/100 on this factor. Category median: 58.D
25
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars6294%
4 stars00%
3 stars00%
2 stars12%
1 star35%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
95%praise
Praise10995%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3127%
Would recommend2723%
Speed & response1816%
Quality & results1513%
Communication1110%
Honesty & trust109%
Price & value33%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have been so helpful, patient, and wonderful to work with.”
“I trust them and highly recommend their team and services.”
“Hoang is incredibly responsive, always on top of things, and a joy to work with.”
“They do an awesome job of making you feel as if you are their main priority and not just another client.”
“The worst part is that the fee tripled between 2020 and 2021 and we weren't notified until after our taxes were prepared.”
“…S portal on my own, but Teresa welcomed me right into the office and walked me through it step-by-step.…”
“I was honestly feeling really fearful and overwhelmed trying to figure out the difficult IRS portal on my own, but Teresa welcomed me right into the o…”
“He is very reasonably priced and can do any state and federal!”
People customers mention
Chris10 reviews
Hoang7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AngelaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I cannot recommend Teresa and Hoang enough! Hoang is incredibly responsive, always on top of things, and a joy to work with. I was honestly feeling really fearful and overwhelmed trying to figure out the difficult IRS portal on my own, but Teresa welcomed me right into the office and walked me through it…
Brady9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've worked with several accounting firms over the years, but Arena Accounting goes above and beyond. Their responsiveness has been amazing. They consistently display a high level of professionalism maintaining my bookkeeping, taxes and payroll for several of my businesses. I highly recommend Arena Accounting.
Great price
TeresaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend Arena Accounting. Their integrity, expertise and compassion are far above the norm. They helped my elderly mom get caught up with her taxes and did it in such a way that exuded kindness and understanding in a very difficult situation. My family is grateful to you.
FlowLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Everyone at Arena Accounting has done an incredible job with our taxes year after year. We could not be more thrilled to have such a detailed and professional level of service from Arena Accounting in Moore, Oklahoma.
Josiah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Hoang is great and will go above and beyond to take care of your needs. He will make sure you are compliant while saving you time, and money. In Hoangs words, “write that off”.
Claire4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent, knowledgeable, experienced professions work here! They helped me dig into my itemized details to maximize my refund! Thank you Hoang & Ashley for being over communicative and extremely efficient!
I cannot recommend Teresa and Hoang enough! Hoang is incredibly responsive, always on top of things, and a joy to work with. I was honestly feeling really fearful and overwhelmed trying to figure out the difficult IRS portal on my own, but Teresa welcomed me right into the office and walked me through it step-by-step. She didn't rush me at all and made me feel so comfortable and at ease. They have been so helpful, patient, and wonderful to work with. Thank you both so much!
Response from the owner · a week ago
Angela, thank you so much for your kind words! It is a privilege to get to work with you on your taxes. Don’t hesitate to reach out with anything that comes up. We’ve got your back!
Brady Jones9 reviewsiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
I've worked with several accounting firms over the years, but Arena Accounting goes above and beyond. Their responsiveness has been amazing. They consistently display a high level of professionalism maintaining my bookkeeping, taxes and payroll for several of my businesses. I highly recommend Arena Accounting.
Price assessment: Great price
Response from the owner · 2 months ago
Brady, we greatly appreciate your kind words. We love being able to contribute to making your business awesome. It is a pleasure to work with you.
Teresa ColladoLocal Guide · 15 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I highly recommend Arena Accounting. Their integrity, expertise and compassion are far above the norm. They helped my elderly mom get caught up with her taxes and did it in such a way that exuded kindness and understanding in a very difficult situation. My family is grateful to you.
Response from the owner · 3 months ago
Thank you Teresa. It was a pleasure to work with your mom and help her got caught up on her taxes. We appreciate your kind words.
Flow Forward MediaLocal Guide · 13 reviewsiTotal number of Google reviews Flow has written across all businesses on Google Maps, not just this one.
Everyone at Arena Accounting has done an incredible job with our taxes year after year. We could not be more thrilled to have such a detailed and professional level of service from Arena Accounting in Moore, Oklahoma.
Response from the owner · 5 months ago
Thank you for your kind words, Flow Forward Media. We're delighted to have earned your trust over the years. Our commitment to detailed and professional service is unwavering, and we look forward to serving you in the future.
Josiah Burns3 reviewsiTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Hoang is great and will go above and beyond to take care of your needs. He will make sure you are compliant while saving you time, and money. In Hoangs words, “write that off”.
Response from the owner · 5 months ago
Thank you, Josiah, for your wonderful feedback! Hoang's dedication to ensuring compliance while saving you time and money truly reflects our commitment to exceptional service. We appreciate your trust in us!
Claire Patton4 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Excellent, knowledgeable, experienced professions work here! They helped me dig into my itemized details to maximize my refund! Thank you Hoang & Ashley for being over communicative and extremely efficient!
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you, Claire! We're thrilled to hear that Hoang and Ashley provided you with exceptional service. Your trust in us to maximize your refund is greatly appreciated. We look forward to assisting you again!
Awesomism MomLocal Guide · 55 reviewsiTotal number of Google reviews Awesomism has written across all businesses on Google Maps, not just this one.
Excellent advice we used for our taxes and couldn’t be happier! Answered EVERY question, worked with us every step of the way. We have complicated taxes, so working with them has been the best thing ever. They have really stressed to us the importance of bookkeeping, which has really helped us help them. We highly highly highly recommend them.
Price assessment: Great price
Response from the owner · 6 months ago
Thank you for your wonderful feedback! We're delighted to hear our guidance made a positive impact on your tax planning. Your recommendation means a lot to us. We're here for any future needs!
Jamael HuntLocal Guide · 26 reviewsiTotal number of Google reviews Jamael has written across all businesses on Google Maps, not just this one.
Where do I start? We were recommended to Hoang through a great friend and business partner. This company has the utmost respect for you as a person. Very smart. Thorough follows. All guidelines crosses all tees and dots All I on business aspect, educated us, and how taxes are done in a business form how to save over half if not most of money that we thought we were needing to pay in our taxes showed us expenses that we never knew we are first time business owners. This is the best way the best company to start a business or to upgrade a business. The team are great. Ashley is great. Everyone is respectful. They get back to you on phone calls. They’re punctual on dates and times and overall great company great people, genuine, thoughtful people. A true blessing to me my family and our company will be with them for a life time. Hoang is a very educated man very respectful humble. He’s running a great business. His teachings are of the utmost high.
Price assessment: Great price
Response from the owner · 6 months ago
Thank you, Jamael, for your fantastic review! We're thrilled to hear how our team's expertise and dedication have positively impacted your business journey. Your success is our priority, and we look forward to supporting you further!
Wes Schopf3 reviewsiTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
This place is amazing!! Quick, did exactly what they said they would do, and were very communicative!! Will only use them from now on!
Price assessment: Great price
Response from the owner · 6 months ago
Thank you, Wes! We're thrilled to hear you had such a positive experience with our team. Your appreciation for our communication and efficiency truly motivates us to keep delivering top-notch service. Looking forward to assisting you again!
Jordan Logsdon7 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
The whole Arena Accounting team is incredibly knowledgeable. They provide quality and efficiency when it comes to everything taxes. I love that they are always willing to answer any questions I may have. I highly recommend Arena Accounting!
Response from the owner · 7 months ago
Thank you, Jordan, for your outstanding review! We take pride in our team's expertise and commitment to quality service. Your recommendation means a lot to us, and we're always here to assist with your tax inquiries.
