iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty91−0.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 108 home inspectorsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★280 Google reviews · 20 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Arizona Home Inspection by Jack Randall at a glance
Google reviewers rate this Marana home inspection service 4.9 out of 5 based on 280 reviews, highlighting thoroughness, punctuality, and clear communication in plain language. Clients frequently note that inspectors explain findings in detail, provide immediate reports with photos, and identify issues like roof leaks or electrical problems. While pricing transparency is appreciated, a minority of low-star reviews criticize missed defects and inaccurate recommendations, such as unnecessary repair costs. The owner rarely responds to customer feedback.
Google rating: 4.9 out of 5 from 280 reviews (96% five-star).
Reviews on this page: 280 Google reviews (204 with written comments).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 1, 2026.
Service: Home Inspector serving Marana, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other home inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHome Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arizona Home Inspection by Jack Randall: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arizona Home Inspection by Jack Randall: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arizona Home Inspection by Jack Randall: 91/100 on this factor. Category median: 100.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arizona Home Inspection by Jack Randall: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arizona Home Inspection by Jack Randall: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arizona Home Inspection by Jack Randall: 59/100 on this factor. Category median: 90.C
59
Bar = this company · dark tick = category median.
Star ratings
280 Google reviews we collected
4.9of 5
5 stars27096%
4 stars52%
3 stars10%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 204 written reviews
99%praise
Praise47899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price735%
Reasonable1365%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12526%
Staff & attitude12426%
Would recommend9219%
Communication5812%
Speed & response439%
Price & value214%
Honesty & trust204%
What customers talk about
We read 204 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Scott was incredibly thorough and knowledgeable and took the time to walk us through the process and explain all of his findings.”
“Jack if very professional, knowledgeable and personal.”
“Highly recommend and we will be using again in the future!”
“I cannot recommend Scott highly enough!”
“ompt, prepared, organized, equipped with all tools needed, thorough, explained everything, answered many questions, clearly drawing from decades of wo…”
“He was prompt, prepared, organized, equipped with all tools needed, thorough, explained everything, answered many questions, clearly drawing from deca…”
“He was very thorough in his inspection and well worth the money spent.”
“From the beginning, they were super upfront about pricing, which I really appreciated.”
People customers mention
Scott30 reviews
Inspections19 reviews
Tucson12 reviews
Gray9 reviews
Realtor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arizona Home Inspection by Jack Randall for 5 kinds of job. Pick one to see what they paid and said.
RRachel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We hired AZ Home Inspections for a third party inspection on our new build home and we are so glad that we did! Scott was incredibly thorough and knowledgeable and took the time to walk us through the process and explain all of his findings. He found a roof leak that would have been very hard to detect until it was…
Reasonable priceNew construction inspections
AAna11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jack if very professional, knowledgeable and personal. Have used his services multiple times.
LLeslie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Troy was our home inspector. He was prompt, prepared, organized, equipped with all tools needed, thorough, explained everything, answered many questions, clearly drawing from decades of work in many of the building trades. Highly recommend.
Reasonable priceService not listed
CCarmen11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience working with Scott. He was very professional, through, and took the time to carefully inspect our home and explain everything to us along the way. He answered all our questions and made sure we understood his findings, which gave us a lot of peace of mind as first time homebuyers.
We…
BBunnyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend. They arrived on time when we called last minute, they were flexible with our needs, they explained everything in great detail and did the inspection without the feeling that he just rushed through. We received the results immediately. We received great customer service from the sweet receptions…
Great priceMulti-unit inspections
JJohn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Original:
Had an in depth checklist. Inspector checked for things I wouldnt have checked. But I also had to bring up issues I found outside the checklist. Biggest upset is they didnt catch the outlet for my home dryer and how it was for rv use and couldnt support home appliances. Now I have to hire an electrician to…
We hired AZ Home Inspections for a third party inspection on our new build home and we are so glad that we did! Scott was incredibly thorough and knowledgeable and took the time to walk us through the process and explain all of his findings. He found a roof leak that would have been very hard to detect until it was a much bigger problem and several other issues that would have caused many headaches down the road. Highly recommend and we will be using again in the future!
Price assessment: Reasonable price
Services: New construction inspections
A
Ana Tanase11 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Troy was our home inspector. He was prompt, prepared, organized, equipped with all tools needed, thorough, explained everything, answered many questions, clearly drawing from decades of work in many of the building trades. Highly recommend.
Price assessment: Reasonable price
Services: Service not listed
C
Carmen Alvarado11 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
We had a great experience working with Scott. He was very professional, through, and took the time to carefully inspect our home and explain everything to us along the way. He answered all our questions and made sure we understood his findings, which gave us a lot of peace of mind as first time homebuyers.
We really appreciated that Arizona Home inspections by Jack has their prices listed on their website.
We would definitely recommend Scott and Arizona Home Inspections by Jack!
B
Bunny FufuLocal Guide · 12 reviewsiTotal number of Google reviews Bunny has written across all businesses on Google Maps, not just this one.
I highly recommend. They arrived on time when we called last minute, they were flexible with our needs, they explained everything in great detail and did the inspection without the feeling that he just rushed through. We received the results immediately. We received great customer service from the sweet receptions who took my call to Troy Cameron's detailed inspection. Will work with again in the future if needed. Thank you so much!!!
Price assessment: Great price
Services: Multi-unit inspections
J
John Q2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Original:
Had an in depth checklist. Inspector checked for things I wouldnt have checked. But I also had to bring up issues I found outside the checklist. Biggest upset is they didnt catch the outlet for my home dryer and how it was for rv use and couldnt support home appliances. Now I have to hire an electrician to fix it. Other than that, I dont have any issues
Update:
They came out in force to rectify the issue. They even helped out installing an appliance and found a water leak. Highly professional and would recommend.
M
Marian DiPietro10 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Their inspection of the home I am buying was very thorough. All systems were examined and evaluated, along with the general condition of the property, including all bathroom and kitchen fixtures, plumbing, electrical, roof, etc. They FaceTimed me, as I was not on-sire and showed me all areas of concern, and were very helpful with recommendations on addressing them.
Price assessment: Reasonable price
J
JoAnn PettingillLocal Guide · 13 reviewsiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
We had a great experience with our home inspection. Scott answered all of our questions patiently and took the time to explain everything clearly. He showed us pictures throughout the inspection, which really helped us understand the condition of the home. He was extremely detailed during the inspection, and the final report was thorough, organized, and easy to follow. We truly appreciated his professionalism and attention to detail, and we would highly recommend his services.
Price assessment: Great price
D
Dan Maine8 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
