Customers frequently cite punctual arrival, fair pricing, and clear communication as key aspects of the appliance repair service. Reviewers note that the technician often diagnoses issues remotely and provides detailed explanations during repairs. However, some low-star reviews highlight a pattern of poor follow-up on completed work, missed appointments, and a lack of responsiveness when customers contact the business regarding unresolved issues or parts delays.
Google rating: 5.0 out of 5 from 581 reviews (99% five-star).
Reviews on this page: 581 Google reviews (523 with written comments, 4 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: November 8, 2026.
Service: Appliance Repair serving Raleigh, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
581 Google reviews we collected
5.0of 5
5 stars57599%
4 stars00%
3 stars10%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 523 written reviews
99%praise
Praise1,32699%
Complaints161%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response31624%
Staff & attitude29722%
Would recommend19815%
Quality & results19214%
Price & value13310%
Communication1108%
Honesty & trust967%
What customers talk about
We read 523 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jose was extremely knowledgeable and quickly identified how to fix the leak in our LG washer.”
“He's reliable, professional, reasonably priced, and always leaves the work area clean.”
“I'll definitely call him again and highly recommend him!”
“I wouldn't recommend him.”
“He arrived on time, provided excellent service, and charged a very reasonable rate.”
“He offered solutions over the phone and when that didn't work, came to our hour ready to fix the problem will all the correct parts.”
“Jose was very prompt and friendly, and diagnosed and fixed our dishwasher easily and with fair prices.”
“Loved how he explained in detail what he was doing while working on the appliance.”
“He never apologized for the lack of communication.”
“Jose is knowledgeable, reliable, trustworthy, prompt, accessible, and competent.”
“José is fantastic - I only wish I had found him first before I got scammed by someone else.”
People customers mention
Jose156 reviews
Jos8 reviews
Rivera7 reviews
Luz6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
José was referred to me by my sister. He fixed several of my appliances. I’m very satisfied with his work. Loved how he explained in detail what he was doing while working on the appliance. I would highly recommend him anytime.
Price assessment: Reasonable price
Response from the owner · a day ago
Thank so much for your Feedback, I like to explain how the machine has to be treated, clean cycles, no rugs, no pet bedding cuz hair stays behind inside the washer never rinse out leaving a bad smell that never goes away.no mixed loads creating extensive vibration..
If you don't follow a maintenance routine
The will fail..I See Y'all
Don't forget They are the workhorse of the laundry room...
Julie Bryer10 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Jose was extremely knowledgeable and quickly identified how to fix the leak in our LG washer. He arrived on time, provided excellent service, and charged a very reasonable rate. We were very pleased with his work and will definitely hire him again for any future appliance repairs. Highly recommend!
Price assessment: Reasonable price
Response from the owner · 4 days ago
Thank you so much Miss Julie I'm glad that y'all liked my services, I'm here to
Help
James Lin6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Jose from ARJ Appliance Repair LLC fixed my Samsung dryer today and previously repaired a dishwasher at another rental property. I've been very happy with his work both times. He's reliable, professional, reasonably priced, and always leaves the work area clean. I'll definitely call him again and highly recommend him!
Response from the owner · 6 days ago
Thank you so much for your Feedback, I enjoy my work,I have attended 6 Webinar's from all mayor Brands,I completed and earned certification of Training.. I'm here to help 🙏 Thank you!
Jonathan Murphy11 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Great experience! They were able to quickly diagnose the issue with my washing machine and get it fixed in no time. The service was fast, professional, and reasonably priced, especially considering the headache and hassle they saved me. I really appreciate how efficient they were and would definitely recommend them to anyone needing appliance repairs.
Price assessment: Reasonable price
Price: $150–200
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you for your Feedback well appreciate I'm here to help just one call 🤙 away, I'm glad that y'all satisfied with my work .
God Blessed Y'all 😇..
Joseph Theriot7 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I emailed Jose and he texted with me to troubleshoot the issue with my washing machine. He sent me a video for the easy repair and the part to order. Never charged me. That’s a great sign of honesty, integrity, and kindness to help me through an easy fix, rather than come and charge a visit/diagnostic fee and labor for such an easy part exchange.
Price assessment: Great price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · a month ago
Any time I give customer the tools to do your self and if they insist me to go and diagnosis I understand some customers willing to go for it, I'm glad that all went well for you guys
Thank you for reaching,
Also for your feedback 😄 Jose Rivera
Ted Hubbard8 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Jose was very helpful and professional in fixing my dryer. Great communication with me, the work was done well, and pricing was fair. I definitely recommend Jose!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for your support, I'm glad that everything went well.. 🙏
