Google reviewers rate Armstrong Animal Clinic 4.9 out of 5 based on 478 reviews, with the owner responding to 90 percent of them. Clients frequently cite friendly staff, thorough communication, and compassionate care during exams, dental cleanings, and emergencies. While most visitors praise the clinic's professionalism and ability to handle anxious pets, low-star excerpts highlight concerns regarding perceived overcharging for routine visits and inconsistent treatment plans for recurring conditions.
Google rating: 4.9 out of 5 from 478 reviews (96% five-star).
Reviews on this page: 478 Google reviews (335 with written comments, 34 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 26, 2026.
Service: Veterinarian serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
478 Google reviews we collected
4.9of 5
5 stars45996%
4 stars143%
3 stars31%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 335 written reviews
97%praise
Praise40397%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18144%
Would recommend5513%
Quality & results5112%
Honesty & trust4010%
Communication317%
Speed & response297%
Price & value297%
What customers talk about
We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The vet techs who drew blood and clipped Mimosa’s claws were friendly and gentle.”
“Highly recommend and will be coming here as long as I can!”
“I recommend finding a vet that won’t lie to your face and charge you an arm and a leg for something another vet would do for a fraction of the price.”
“The attention to detail, cleanliness of the clinic and thoughtful follow up after our appointment made this such a unique and appreciated experience.”
“Very trustworthy, reliable, friendly, and accommodating.”
“…being put under anesthesia for a dental cleaning, but he thoroughly explained the entire process and put my mind at ease.…”
“They stopped immediately to determine the situation and they both hopped right out.”
“They're very reasonable and show care along every step of the way.”
“I feel I was grossly overcharged for a routine visit.”
People customers mention
Aquino31 reviews
Gallagher30 reviews
Marnie29 reviews
Joey12 reviews
Dolan11 reviews
Dave4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was treated, as always, with courtesy and good cheer at the front desk. The vet techs who drew blood and clipped Mimosa’s claws were friendly and gentle. Dr. Aquino, who’s definitely a cat whisperer, made Mimosa feel at ease through the exam and offered useful advice.
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Thank you so much for your sweet review! We’ll be sure to share your kind words with Dr. Aquino and the rest of our team. We look forward to seeing you both again soon! ❤️
M
MK3 reviewsiTotal number of Google reviews MK has written across all businesses on Google Maps, not just this one.
Long story short, I was standing with a kitten/young cat that had been hit on my residential street for about 30 mins trying to see what places were open to take it. It was in very bad shape - Breathing and crying but not doing well.
3 cars drove by me in that 30 mins and the last one, totally by chance, was Dr. Aquino and his wife. They stopped immediately to determine the situation and they both hopped right out. He went right over and fully examined the kitten who unfortunately did not make it.
I was not in the best head space - they were both empathetic and thanked me for staying with it and doing whatever I could.
He even took the kitten with him to cremate.
I think all you want is a vet that cares and it seems like this veterinarian does.
Response from the owner · a day ago
Thank you for sharing...we’re so sorry the kitten didn’t make it, but we’re grateful you were there for it and that Dr. Aquino and his wife were there for you as well. Your kind words mean so much to us. ❤️
J
Johnny SumnerLocal Guide · 66 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Very good vet / dentist. They're very reasonable and show care along every step of the way. I've never had as good as an experience as here.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Mr. Sumner,
Thanks for taking a moment out of your day to leave a thoughtful review. We're glad to hear that you had a great experience with us for your pup's dental cleaning! We look forward to helping her keep her smile fresh and clean!
C
Cindy Xiao5 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Amazing group. Very trustworthy, reliable, friendly, and accommodating. They love your pets, and they remember you and your pets individually. Every member here is personable and kind. I have always been able to rely on them. Whenever I send an inquiry, they will always respond same-day, and each message is always thoughtful and helpful. Highly recommend and will be coming here as long as I can!
Response from the owner · Edited 3 weeks ago
Hi Cindy,
Thank you for taking some time out of your day to leave some positive feedback for our team! We're always so happy to see you and the girls here at the clinic 💕
T
tee millerLocal Guide · 10 reviewsiTotal number of Google reviews tee has written across all businesses on Google Maps, not just this one.
Everyone was nice and patient with Ozzy. He was scared, anxious, and very squirmy but he did everything that was required and I was very happy. Thank you!!
Response from the owner · Edited 3 weeks ago
Thank you for leaving a positive review! We understand that the vet's office may not be every pet's favorite place, but we're glad we were able to help Ozzy and give him all the attention and care he needs!
V
Vicki Williams4 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
EXELENTE TODO: nos sentimos muy satisfechos con los servicios prestados, el Dr Luis (habla español) fue impecable con todo el apoyo y atencion a Luna, asi mismo el Dr Aquino muy atentos y claros en las explicaciones
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank for you leaving a kind and thorough review! We are glad to hear that our team gave you such a good experience!
A
Alex IsemanLocal Guide · 16 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
This clinic makes you feel right at home as soon as you walk through the door. Comfortable waiting area. The front staff were great and always quick to follow up & respond. Dr Joey was great, made the appointment a breeze for our stressed out cat. He also sent us home with a bunch of great information!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Hi Alex (& co.)! We're so glad you and your family had a great first visit with us. Thanks for taking the time to leave such a thorough review, and for giving Dr. Aquino and our front desk team a shoutout :) We'll be sure to let them know, which will certainly brighten their days! Thanks so much!
T
TERRICE BOOKHARTLocal Guide · 47 reviewsiTotal number of Google reviews TERRICE has written across all businesses on Google Maps, not just this one.
The two doctors Mr and Mrs Gallagher a wonderful and they've added a brilliant new vet Dr Aquino he cares so much about your animals as well as you he's patient answering questions last year he put my boxer Gotti down and I must admit it was a pleasant experience the atmosphere of the room treats for you as well as the dog I've been using this vet for over 8 years now and
Response from the owner · a year ago
It's always a pleasure to see you and Bonnie in the office! We miss Gotti too, and are glad we were able to assist you during such a difficult time. Please know we're always here for you!
