Armstrong Construction - Decks, Patios & Porches at a glance
Google reviewers rate Armstrong Construction 4.8 out of 5 based on 206 reviews, with the owner responding to every comment. Customers frequently praise the company for clear communication, fair pricing, and professional craftsmanship on decks, patios, and porches. However, lower-rated reviews highlight recurring issues with missed deadlines, unreturned calls, and unresolved post-construction defects, indicating inconsistent follow-up and project management.
Google rating: 4.8 out of 5 from 206 reviews (95% five-star).
Reviews on this page: 206 Google reviews (200 with written comments, 29 with photos).
Owner responses: the business replied to 100% of reviews.
Phrases our text analysis found in 200 written reviews
94%praise
Praise41894%
Complaints256%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9922%
Would recommend8419%
Staff & attitude7918%
Speed & response6214%
Communication5512%
Price & value429%
Honesty & trust225%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The quality of the craftsmanship is top-notch, and our new screened-in porch and patio look awesome.”
“…k months for them to return my calls, and even then the gutters were not fixed correctly.…”
“Highly recommend them to anyone looking for honest, reliable, and skilled work!”
“I'm sorry to say that I can no longer recommend this company.”
“I have worked with Armstrong construction for several years now and Chance and all of his team are fantastic to work with and always knowledgeable.”
“Had a very disappointing experience with this company will not recommend unprofessional was very disappointed because the company was highly recommended”
“…am that wasn't up to code and was actually dangerous—they handled it immediately, replacing it with engineered wood and offering us a great discount t…”
“…attempted to work with them to get the leaking gutters fixed, but it took months for them to return my calls, and even then the gutters were not fixed…”
“Communication has been great and explained everything very well and clear.”
“He did not show up and there was no communication at all.”
“Their pricing was completely fair, and they stayed right on budget throughout the build.”
“They do a great job making sure the design is right for you and your space with full transparency throughout the process.”
“The woman on the phone lied to my wife, telling her that Armstrong had called us when they hadn't and then we found out that the real reason they had…”
People customers mention
Chance32 reviews
Mike11 reviews
Coby4 reviews
Alisa3 reviews
Lebanon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Armstrong Construction did a wonderful job. They replaced a rotten tiled second story porch with Tufdek vinyl flooring. It looks beautiful. Even better than i thought it would look. Now i don't have to worry about rain! From start to finish everything was great.
Response from the owner · 6 hours ago
Theresa,
Thank you for the wonderful review! We're glad you're so happy with the results of your new porch. Our team takes pride in delivering quality craftsmanship and a great experience from start to finish. We truly appreciate your trust in Armstrong Construction and hope you enjoy your new space for years to come! -Joey
Pam Patton8 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
This company is awesome! Communication has been great and explained everything very well and clear. Love the staff I have spoken with and they will def be who I choose if any other work is needed to be done!
Response from the owner · a day ago
I'm so glad we were able to help you out Pam!! It didn't make a whole lot of sense to spend too much money on a house you're only going to be in for another year, so I'm glad we were able to get you a better solution. Your next house though, is going to have an AWESOME outdoor space!
david mangiardiLocal Guide · 17 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with our experience with Armstrong Construction. Their pricing was completely fair, and they stayed right on budget throughout the build. The only surprise along the way was discovering an existing beam that wasn't up to code and was actually dangerous—they handled it immediately, replacing it with engineered wood and offering us a great discount to get it resolved safely.
Communication was outstanding from start to finish, with daily updates so we always knew what was happening and what to expect next. The quality of the craftsmanship is top-notch, and our new screened-in porch and patio look awesome. Highly recommend them to anyone looking for honest, reliable, and skilled work!
Response from the owner · 4 days ago
We loved your project and we loved working for you guys!! Aurora is excited that y'all have a cat that's from the same parents as ours!! Call us if you need anything at all!!
Brian Harman7 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Drew and Aiden did a wonderful job! Very professional with my wife & kids. Never cut a corner and kept me in the loop the entire project. If you want a deck done properly and on time these are the guys.
Response from the owner · 4 days ago
Thank you Brian! I'm always cautious to say "I've seen it all" because building in TN has surprises every day. I will say that your porch is the first one I've ever seen that had a 8'x8'x8' monolithic concrete footer.
Amy Powell4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I have worked with Armstrong construction for several years now and Chance and all of his team are fantastic to work with and always knowledgeable.
Response from the owner · 4 weeks ago
Amy,
Thank you for your continued trust and support over the years! We truly value the relationships we've built with our customers and take pride in having a knowledgeable, dependable team. We appreciate the kind words and look forward to working with you for many years to come! -Joey
David Mikolaitis2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Coby and team were amazing from start to finish with our back yard renovation! The communication and customer service made us feel like family. We are already planning future projects with them and cannot wait!!
Response from the owner · a month ago
David,
Thank you for the wonderful review! We’re glad you had such a great experience with our team. Providing excellent communication, quality craftsmanship, and customer service is always our priority. We truly appreciate your trust in Armstrong Construction and look forward to working with you on future projects! -Joey
Chad Dowling2 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
We are so happy with our new deck. We were impressed by the excellent customer service provided by Armstrong Construction, starting with planning and design with Chance and throughout the project with both the project team and the crew. They do a great job making sure the design is right for you and your space with full transparency throughout the process. The use of their project portal allowed for easy communications and ability to share photos throughout the build phase in the event that questions or concerns came up. I would highly recommend Armstrong Construction to my friends and family. They build quality reliable decks fast with quality products.
Response from the owner · 2 months ago
Chad,
Thank you for the great review and recommendation! We’re glad you had a great experience with Chance and the entire Armstrong Construction team from planning through completion. We truly appreciate your trust and hope you enjoy your new deck for years to come! -Joey
John Nelson1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The team is so helpful, knowledgeable, and on top of everything! Chance, the owner, is especially great. He is super quick to understand what needs to be done, and he never tries to upsell you on things you do not need. You can literally Google what he recommends and realize he was right all along (haha)!
Response from the owner · 2 months ago
John,
Thank you so much for the kind words! We’re proud to have a knowledgeable team that puts honesty and our customers’ needs first. We’ll make sure Chance sees this one, even the Google part ha! We truly appreciate your trust and support. -Joey
Brenda Wilson11 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
After much deliberation and a trip out to the jobsite to see the issues with the construction. I have decided to rewrite my review from earlier. Everything we have discussed that we were displeased with has been addressed by Cobin and his brother Chance, which I appreciate. All we wanted was the investment we poured money into fixed right not only for the longevity but for the peacefulness it brings us when sitting on our porch after a hard day at work. I understand some work is contracted out and that unfortunately it reflects on your company when its not done correctly or to standard. Im glad to know the contractors have been spoken to. I appreciate your dedication to getting these problems resolved so we can fully enjoy our investment. Thank you for bringing that peace of mind to us on making things right. I will update photos when its fixed.
Response from the owner · 3 months ago
Brenda, Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to speak with us directly. We were already in contact with you and actively working to address the remaining concerns before this review was posted. Our goal is always to stand behind our work and make things right whenever an issue arises. We also want to clarify that we never intended to come across as disrespectful or rude in our communication. We value every client and strive to treat everyone with professionalism and respect. We appreciate the opportunity to resolve this with you and look forward to completing everything to your satisfaction. -Joey
Jim Williams5 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Outstanding job. The team worked sun up to sun down and got done quick. Love the end result.
Response from the owner · 3 months ago
Jim, Thank you so much for the kind words! We're thrilled you love the finished project. Our crew takes pride in working hard and delivering quality craftsmanship without sacrificing attention to detail. We truly appreciate your support and your trust in Armstrong Construction! -Joey
