Analyzing 5,667,2995.7M ReviewsFor 15,56715.6K Experts
Google reviewers rate Arnett's Water Systems five stars, citing prompt same-day service, competitive pricing, and professional installation of tankless water heaters and softeners. Customers frequently highlight the owner's responsiveness and the technicians' punctuality and cleanliness. One recurring criticism involves the high cost of annual maintenance services, with a reviewer noting that the price for a brief flushing job seemed excessive.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Arnett's replaced our church's water heater the same day at a very reasonable and competitive price.”
“Arnett’s installed a new Noritz Tankless water in my home and I couldn’t be more pleased with their service and professionalism.”
“They came out Thursday the same day I called them for a estimate and gave me a appt for Saturday for a installation and was given a good price.”
“The two service techs who did the installation were also very professional and thorough.”
“Would definitely use them again and recommend them.”
“Crazy that every review is 5 stars for these folks.”
“They were very personable and pleasant answering and explaining any questions that I asked.”
“I appreciated Eric's honesty about what I needed or did not need, rather than give me a sales pitch like I received with some of the other water tank companies.”
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent crew and service! Arnett's replaced our church's water heater the same day at a very reasonable and competitive price. They know what they are doing and did a flawless job. Thank you!
Fantastic service! Everybody I spoke to on the phone & the two technicians who installed my tankless water heater were great. THANK YOU!! HIGHLY RECOMMEND!!
Hi Marshall, We appreciate you taking the time to write a fantastic review about our product/service! It's lovely to know that you had a positive experience with us, and we value your feedback greatly. At Arnett's Water Systems, we seek to exceed our customers' expectations and provide them with the best possible service. Knowing we have met your needs fills us with pride and motivates us to keep up the excellent work. We hope to serve you again in the future. Warm regards, Andrea
Arnett’s was prompt and efficient when installing our new Noritz tankless hot water system. Excellent employees who know what they are doing. Highly recommended.
Jonathan, Thank you so much for taking the time to leave us an excellent review! We are thrilled to hear that you had a positive experience with our product/service, and it means a lot to us that you took the time to share your feedback. At Arnett's Water Systems, we strive to provide our customers with the highest level of satisfaction possible, and we are delighted to know that we have met your expectations. We look forward to serving you again in the future. Best regards, Andrea
I have tankless Noritz at home working flawless for 10 years decided to install one at my rental . Arnets came in with best costs and quick response time . They provided a high efficiency one with dual heat exchangers
Thanks for sharing your rating with the community and us. Thanks so much for leaving us a 5-star rating – it's much appreciated. Please let us know if there's anything we can do to improve our offering! All the best, the Team at Arnett's.
Arnett’s installed a new Noritz Tankless water in my home and I couldn’t be more pleased with their service and professionalism. Eric (owner) gave the initial estimate and consultation. He was very informative and knowledgeable. The two service techs who did the installation were also very professional and thorough. A clear choice..
Thank you for the great review. We try and give our clients a great product at a reasonable price. Enjoy those hot showers! Best Regards,
Love Arnetts for years now, love their tankless water heaters and the service. However the price of the yearly flushing is getting quite expensive for a 15 minute job.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. All the best from Arnett's Water Systems
I cannot recommend Arnett’s water systems enough. From the customer service, to the excellent work they provided. My water heater was malfunctioning and I called Arnett’s and spoke to Andrea on a Wednesday evening, and they had someone ready to come out the next morning to replace my water heater with a tankless. Tony, the technician did an awesome job. He was professional, and incredibly clean. I could not be happier with my experience.
Thanks for sharing your rating with the community and us. Thanks so much for leaving us a 5-star rating – it's much appreciated. Please let us know if there's anything we can do to improve our offering! All the best, the Team at Arnett's.
Highly recommend this company. They came out Thursday the same day I called them for a estimate and gave me a appt for Saturday for a installation and was given a good price. Both of the young men who came out to install my water heater were very punctual, professional and did a great job.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Andrea Arnett All the best, the Team at Arnett's.
They came on time. Had the replacement heater with them and were very orderly. Great job!
It was our pleasure to be of service to you, and we sincerely thank you for your kind review. Thank you for your business.
Eric arrived promptly for the evaluation appointment to get a water softener tank. I appreciated Eric's honesty about what I needed or did not need, rather than give me a sales pitch like I received with some of the other water tank companies. After deciding to move forward with Arnett's Water Systems, I called the office and scheduled an appointment for the installation. A couple of days later, I got a call back saying that there was a misunderstanding because they thought I was going to get a tankless water heater installed. They said they would call me back on Friday to see when they can schedule the installation for the water softener. Friday came and I did not receive a call. Neither did I get a call on Monday or Tuesday. Finally, on Wednesday, I called to see what the status was and they said that it will take time to get the water softener tank ready. I wish they would have called me on Friday like they said they would to update me on the status! A little annoying, but not that big of a deal. A few days later, an appointment was scheduled to install the water softener. On the day of the installation, Tony and Phillip came. They were generally professional and did good work. The only problem I experienced was after it was installed, I ran the hot water to flush out the tank, but it took longer than I expected to flush out the brown water. I was in the upstairs bathroom running the hot water. Meanwhile, in the middle of flushing, Phillip was calling me from the garage but I did not hear him at first from the upstairs bathroom. When I eventually heard Phillip and went to the garage to meet him, I could tell Phillip was impatient with me. "Communicate!" was what he said. I was a bit surprised by the negative tone in his voice because I thought he knew I was in the house flushing the water, but I guess not. Regardless, I didn't appreciate his impatience and negative tone of voice with me, the customer. I wasn't going pay and let Tony and Phillip leave without seeing clear water coming from the water softener. I asked them if using so much water to flush the tank was normal, but they did not provide a satisfactory answer for me so I kept on flushing the water. It took a large amount of water to flush out the brown water from the water softer - maybe about 60 gallons. Once I saw clear water, I paid, thanked them, and Tony and Phillip were on their way. Overall, the initial evaluation, the actual product and installation were excellent (most important aspects), but I would have preferred better communication/interaction (a phone call on the day they said they would call, and more patience with the customer).
Thank you for sharing this honest feedback, Sam. We apologize for not meeting your expectations. Please know that our team is working to prevent a lack of communication from happening again. All the best, the Team at Arnett's.
Analyzing 5,667,2995.7M ReviewsFor 15,56715.6K Experts