Customers frequently praise the professionalism, punctuality, and detailed communication provided by technicians during pest control, lawn care, and termite treatments. However, negative reviews highlight significant issues with billing accuracy, missed appointments, and poor follow-up on service requests. Some clients also expressed dissatisfaction with aggressive upselling tactics during inspections and a perceived decline in overall customer service quality.
Google rating: 4.9 out of 5 from 716 reviews (95% five-star).
Reviews on this page: 716 Google reviews (532 with written comments, 5 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Customer reviews
4.9
★★★★★
716 reviews on Google
5★682
4★10
3★3
2★4
1★17
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 532 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Danny was exceptionally helpful this morning, introducing himself in a professional manner and informing me about the pest control this morning.”
“Elijah thoroughly explained what all he was going to do and answered all the questions I had.”
“They deleted prior review nd will likely delete this one but hopefully this will at least save someone from this horrible company.”
“Danny is very efficient excellent worker very pleasant personality”
“I will be going to another company on grounds, no money back, no one never showed up to finish the lawn care and $74 bi-monthly for lawn care.”
“…over and the technician comes and sprays with even more knowledge and explains everything that should be done .…”
“Not acceptable lack of communication and follow up.”
“Arrow Environmental Services is highly recommended for all of your pest care needs.”
“There is no way I would recommend this unethical business.”
“…with Arrow Envirnmental because Will Garcia is the most professional, reliable, and flexible person I have ever had the pleasure of working with.…”
“Their pricing was fair, and the quality exceeded my expectations.”
“Too expensive”
People customers mention
Hernandez74 reviews
Danny51 reviews
Myles16 reviews
Whitaker11 reviews
Control10 reviews
Freddy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Michael Godby12 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
They have great people ,one comes out and looks it over and the technician comes and sprays with even more knowledge and explains everything that should be done .
Price assessment: Great price
Price: $120–140
Services: Home inspection, General pest inspection, Mosquito extermination
Pest type: Mosquitoes, Other
Response from the owner · a week ago
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Debra Slemons6 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Hi Debra, thank you for taking the time to review us and for letting us know that Eric provided exceptional service! We will be sure to notify their manager.
Diane Eastman1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Will Garcia from Arrow was exceptional. Highly recommend him and his company. Always was pleasant and professional. Solved many issues for us that have made us comfortable knowing the pests under our home are no longer damaging my home. Will always was in communication and has done the company proud. Thanks so much Will and Arrow. Elimination, prevention, and cleaned up my vapor barrier. Kudos Arrow and Will Garcia.
Price assessment: Great price
Price: $200+
Services: Home inspection, Rodent extermination, General pest inspection, Service not listed
Pest type: Rodents
Response from the owner · 4 days ago
Hi mikko 24, thank you for the review. We appreciate the opportunity to provide you with stellar service.
marie rumph13 reviewsiTotal number of Google reviews marie has written across all businesses on Google Maps, not just this one.
Danny was exceptionally helpful this morning, introducing himself in a professional manner and informing me about the pest control this morning. I am very pleased with our service. Thank you.
Response from the owner · a year ago
Hi, we’re pleased to hear that your technician is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Duane Chamberlain3 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Mickey Whitaker came out to do my routine pest control treatment. He is highly educated, professional, and was very informative. Mikey is a huge asset to the company. Arrow Environmental Services is highly recommended for all of your pest care needs.
Response from the owner · a week ago
Your positive review makes our day! We look forward to serving you again soon.
Ann BostLocal Guide · 35 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Danny was very professional and so nice he did an excellent job
Price assessment: Reasonable price
Services: Home inspection, Hornet & wasp extermination
Pest type: Cockroaches
Response from the owner · a week ago
Hi Ann Bost, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Danielle Wright6 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Elijah thoroughly explained what all he was going to do and answered all the questions I had. He got right to it and got it done . Very professional and personable you man . 10/10
Would gladly refer others to Arrow .
Thank you
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination, Termite inspection, General pest inspection, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a year ago
Hi, thank you for taking the time to review us and for letting us know that your technician provided exceptional service! We will be sure to let their Manager know they are doing a great job!
