ACXDLocal Guide · 58 reviewsTotal number of Google reviews ACXD has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDrivers are terrible. We are human is a poor excuse to be a crappy one
ASAP Security Services
ASAP Security Services at a glance
Google reviewers rate the company 4.8 out of 5 based on 85 reviews, with the owner responding to 73 percent of them. Customers frequently cite punctuality, professional communication, and quick resolution of security and fire system issues. However, some low-star reviews criticize unexpected service fees and billing transparency, while others complain about difficulty reaching staff by phone.
- Google rating: 4.8 out of 5 from 85 reviews (89% five-star).
- Reviews on this page: 85 Google reviews (61 with written comments).
- Owner responses: the business replied to 73% of reviews.
- Most recent review: September 24, 2026.
- Service: Security Guard Company serving Stafford, Texas.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★85 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always friendly, helpful, do their best to solve pur issues”
“James was on time and very efficient with his time - Handled the problems and explained the issues in detail - Highly recommend ASAP and James”
“James gave us a great experience when he installed a new doorbell, updated our video settings on the ASAP website, and fixed the doorbell chime to rin…”
“I totally recommend ASAP for any of your fire or security needs.”
“James with ASAP is always informative, confident in his abilities, courteous and transparent.”
“Even with a very busy schedule - James takes the time necessary to explain the issue and the fix for same prior to doing so.”
“What ripoff.”
People customers mention
- James 8 reviews
- Regina 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
John Ligon3 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent, professional attitude and abilities!
Response from the owner · 3 months ago
We appreciate your positive feedback on our professionalism and skills. Thank you!
John Jones2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDo not use this company! Technician showed up a day early for service. Told him I didn’t have time to have him service that day. He asked if he could come in for a minute just to check on what needed to be done for technician next day. He was there for less than 5 minutes and then they invoiced me for $260! What ripoff. I cancelled this service and would suggest anyone considering them look elsewhere. Update - it’s now been over 2 weeks since I cancelled service and have not gotten a refund on the unused months of monitoring !! Update- it is more than a month and I am still awaiting my refund that was promised. Unbelievable! I emailed many times with your operations manager and others in your office but no response on getting my refund. I would be glad to have a conversation but no one from your company will return my emails. Still no refund. I have reported this company to the Better Business Bureau.
Response from the owner · a year ago
Hi John. It is a shame that you feel this way. Mistakes are made as we like all service business are humans. To be clear we showed up early, not that we failed to show up. Our technician apologized and the appointment was rescheduled for the day you requested. My understanding is that out of spite you canceled the service call and then cancelled your monitoring for showing up a day early. This seems a little extreme for accidentally showing up a day early. It is unfortunate that you feel that this is the best forum to discuss your dissatisfaction instead of picking up the phone and calling me, as I would have loved the opportunity to hear your concerns and address them directly. Unfortunately, you did not allow me that opportunity. You did sign a monitoring contract to which we did perform services for and you asked for a full refund instead of for services not rendered yet. I hope that we can have a productive conversation to resolve your concerns if you so allow.
S H1 reviewTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames gave us a great experience when he installed a new doorbell, updated our video settings on the ASAP website, and fixed the doorbell chime to ring properly. He was friendly and very thorough. When unexpected problems cropped up during the installation, he methodically went through troubleshooting steps until he had solved every one of them. He even replaced the button on our alarm keypads with a button that showed ASAP's phone number -- something we hadn't even known was available. If we have any future need for a service call from ASAP, we'll definitely ask for him.
Response from the owner · a year ago
We're glad to hear you had a positive experience with our technician. Your feedback about his thoroughness and problem-solving skills is greatly appreciated. We look forward to serving you in the future.
Norman Nelms9 reviewsTotal number of Google reviews Norman has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames was on time and very efficient with his time - Handled the problems and explained the issues in detail - Highly recommend ASAP and James
Response from the owner · a year ago
We appreciate your positive feedback and recommendation. We're glad our team could efficiently resolve your issues.
Peggy Cole4 reviewsTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways friendly, helpful, do their best to solve pur issues
Response from the owner · a year ago
We appreciate your kind words. Your satisfaction is our priority.
Mark BaltierraLocal Guide · 147 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company is on top of it!
Response from the owner · a year ago
We appreciate your positive feedback! Thank you for recognizing our efforts.
kat wheeler1 reviewTotal number of Google reviews kat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company, awesome people, very attentive. Highly recommend
Response from the owner · a year ago
Thank you for your recommendation and kind words. We're glad you found our team attentive.
Nicholas Vitek3 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIdentified issue, ordered specialty part, replaced quickly. Pleasure as always to work with them. Regina is highly responsive and great rep to deal with.
Response from the owner · a year ago
Thank you for your positive feedback. We're glad to hear our representative was helpful and responsive.
Mark Scharfen2 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFor any security/access or fire need in the Houston and Dallas area, these guys are great.
Response from the owner · a year ago
Appreciate your endorsement! We're here for your security needs.
Business details
- Address: 9949 W Sam Houston Pkwy N, Houston, TX 77064
- Phone: (877) 418-2727
- Website: serviceasap.com
- Service area: Stafford, TX