Google reviewers rate Ascend Recovery Center 4.7 out of 5 based on 98 reviews, frequently praising the compassionate staff, clean facility, and support for detox and residential treatment. Common themes include welcoming environments and accessible medical care. However, recurring criticisms highlight management disorganization, limited healthy food options, and restricted outdoor activities, suggesting operational challenges despite positive clinical experiences.
Google rating: 4.7 out of 5 from 98 reviews (88% five-star).
Reviews on this page: 98 Google reviews (87 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 1, 2026.
Service: Mental Health Clinic serving Albuquerque, New Mexico.
Data from Google, last updated October 29, 2026.
Star ratings
98 Google reviews we collected
4.7of 5
5 stars8688%
4 stars33%
3 stars55%
2 stars22%
1 star22%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
99%praise
Praise8399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4048%
Would recommend2226%
Honesty & trust810%
Quality & results78%
Speed & response45%
Communication34%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love these people at Ascend, very knowledgeable in substance abuse.”
“I would recommend this place to friends and family.”
“Virtually every staff person I interacted with was genuinely in it for the right reasons.”
“Had an amazing experience here, one of the most personable groups of people to come to for recovery and truly helped me with developing the tools nece…”
“The clinical and medical teams are highly skilled, responsive, and genuinely committed to each patient’s recovery.”
“Thankfully, the counselors here actually listened instead of lecturing.”
People customers mention
Dan5 reviews
Jamal4 reviews
Kelly4 reviews
Ebony3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We're concerned to see such negative feedback and appreciate you taking the time to share it. We'd welcome the opportunity to better understand the concerns behind this rating. Please feel free to contact our leadership team through our official channels if you'd like to share additional details privately. Every concern deserves to be heard and taken seriously.
C
Crissy Boone1 reviewiTotal number of Google reviews Crissy has written across all businesses on Google Maps, not just this one.
Ascend was the best thing that happened to me. I was taken great care of though my whole stay there. Staff was so great. Thank you for the friends. Thank you to Peter, Anthony, Jamal, Vicky, Alex, X and the rest of the staff for being to welcoming while the two weeks I was there. Love you all journey to my sobriety started with you all n here I go.
Response from the owner · 3 months ago
Thank you for sharing your positive experience. We are thrilled to hear about the excellent care you received and the supportive relationships you developed. Wishing you continued success on your journey to sobriety.
T
Terry Davis1 reviewiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Coming here felt like a massive leap into the unknown, especially dealing with all that shame I carried around. The team in Ascend Recovery Center didn't treat me like a problem to be solved, but a person worth helping. There were days I wanted to pack my bags and bolt, but the support here kept me grounded. Now, I actually wake up without that weight on my chest. It’s hard to put into words, but this place truly changed my trajectory.
Response from the owner · 4 months ago
We're truly heartened to hear about your positive experience and the impactful support you received. It's our privilege to provide a compassionate, respectful service. Thank you for choosing us on your journey to recovery.
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Mildred Hughes1 reviewiTotal number of Google reviews Mildred has written across all businesses on Google Maps, not just this one.
Walking through those doors the first day, my hands wouldn't stop shaking. Alcohol destroyed my relationships and left me completely isolated. Thankfully, the counselors here actually listened instead of lecturing. Sitting in these exact group circles changed everything for me. Hearing other people share their raw, real struggles made the loneliness disappear. Celebrating six months sober today. This place gives you your life back.
Response from the owner · 5 months ago
Thank you for sharing your inspiring journey and congratulations on six months of sobriety! We're so glad our dedicated team could support your recovery.
B
B-easy BrysonLocal Guide · 35 reviewsiTotal number of Google reviews B-easy has written across all businesses on Google Maps, not just this one.
Love these people at Ascend, very knowledgeable in substance abuse. I would recommend this place to friends and family.
Response from the owner · 5 months ago
Thank you for your kind words and 5-star review! We are thrilled to hear that our knowledgeable team has made a positive impact. We appreciate your recommendation.
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Leah Howland7 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
This place is all heart. Virtually every staff person I interacted with was genuinely in it for the right reasons. Thank you Dan, Teddy, Jamal and everybody there for making a tough situation a lot more tolerable for me, my husband and others. You really touched our lives.
Response from the owner · 5 months ago
Thank you for the kind words and for trusting us with your care more than once. We're glad our team could support you through both your sobriety and your mental health journey. At Ascend, we work hard to treat every person as an individual, whether it's their first time seeking help or their fifth. We'll keep working hard to be there for everyone who walks through our doors. Wishing you all the best!
J
John “John Hill” Ornelas2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
How do I join the program I need help with my drug addiction
Response from the owner · 6 days ago
Thank you for reaching out. Taking the first step toward seeking help is important, and our team is here to provide information about available treatment options. Please call us directly using the phone number listed on our Google profile to speak privately with our admissions team about the program and next steps. If you are experiencing an immediate medical emergency, please call 911.
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Desirey Lukesh5 reviewsiTotal number of Google reviews Desirey has written across all businesses on Google Maps, not just this one.
I want to thank everyone who works here. The staff is great. They are very welcoming. They are short staffed but do their best. My experience was great They came and got me when I needed a ride. They helped get me sober. This 2nd time they helped with my mental health. They are implementing new systems which is good, but is kind of rough. They are doing their best, and are always there.
Response from the owner · 5 months ago
Thank you for sharing this and for trusting us with your care more than once. It means a lot to know our team was able to show up for you, from the ride there to supporting your mental health the second time around. That kind of whole-person care is exactly what we strive for at Ascend. We're always working to get better, and feedback like yours helps us do that. Wishing you continued strength on your journey!
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Justin Montoya9 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Been there for detox a few times their team is amazing, nurses like Hanifa and Ebony are very knowledgeable and caring. Also Cisco, Dan and Jamal are great at what they do! All staff is amazing and thank you for taking care of me!
Response from the owner · 5 months ago
Our team will be so glad to hear this. We're proud to have staff who genuinely care about every person they work with, and it means a lot to know that came through during your time with us. Thank you for trusting Ascend with your care more than once. Wishing you all the best on your journey!
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Adrian Segura1 reviewiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Had an amazing experience here, one of the most personable groups of people to come to for recovery and truly helped me with developing the tools necessary to start my recovery. Did the the 10 day detox and got exactly what I wanted out of the experience, healthy nutrition, great groups and even your own personal tv in the rooms to help pass the time. If you’re serious about your recovery and want a wholesome, worthwhile and safe place to do it, I recommend coming here.
Response from the owner · 5 months ago
Thank you for sharing this! It's great to hear that the program gave you exactly what you were looking for, from the clinical side to the day-to-day experience. We put a lot of thought into making sure our clients feel comfortable and supported while doing the real work of recovery. If you're reading this and on the fence about taking that first step, this is the kind of place that will meet you where you are. Wishing you continued success, Adrian!
