Google reviewers rate Ascend Technology Group five stars based on 135 reviews, with the owner responding to 84 percent of comments. Customers consistently highlight the company's punctuality, clear communication, and fair pricing for services including hardware setup, software installation, and security management. Recurring themes describe the team as knowledgeable and patient, often resolving complex issues quickly while providing thorough explanations. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 135 reviews (100% five-star).
Reviews on this page: 135 Google reviews (100 with written comments).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 28, 2026.
Service: Home Network Installation serving Omaha, Nebraska.
Data from Google, last updated October 29, 2026.
Star ratings
135 Google reviews we collected
5.0of 5
5 stars135100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
99%praise
Praise15399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5133%
Speed & response4429%
Quality & results2114%
Would recommend1711%
Communication128%
Honesty & trust75%
Price & value21%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone there is so nice and always has a fix for any issue we have.”
“Their team is responsive, knowledgeable, and always goes the extra mile to make sure issues are resolved quickly.”
“Jared was very helpful and provided a thorough, clear explanation of the spam-filtering issue we were experiencing.”
“It's been a pleasure working with them, and I highly recommend their services.”
“They have been great communicators, their services are priced fairly, and you feel like you have a true IT partner.”
“Ascend is consistently reliable and always on top of my support requests.”
“We have our fair share of needs and their team is always quick to respond.”
People customers mention
Bjorn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I loved Jared's step-by-step instructions for fixing my OneDrive issue; they felt much more conversational than talking to a bot, like I do with our website support. So I appreciate it! I didn't have to type "REAL PERSON NOW" :)
Response from the owner · Edited a month ago
Thanks Sarah! "Real person" IT support for real people is what we love providing for the community! Appreciate you taking the time to leave us a review.
H
Heather ChandlerLocal Guide · 15 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Ascend Technology Group has been incredibly helpful and attentive every time we've needed assistance. Their team is responsive, knowledgeable, and always goes the extra mile to make sure issues are resolved quickly. It's been a pleasure working with them, and I highly recommend their services.
Response from the owner · Edited 2 months ago
Thanks Christina! We enjoy working with everyone at your firm! We're passionate about providing great experiences in every interaction and technology solutions that allow businesses to worry less and focus more on their work.
J
Jessica McMullen6 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Great ownership, great people, and great service! They have been great communicators, their services are priced fairly, and you feel like you have a true IT partner.
Response from the owner · 3 months ago
Thank you for the kind words. While we have a team full of humans, we aim for everything you cited.
D
David KoopmansLocal Guide · 54 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Roy was kind and patient with my request -- something that most people probably find basic and easy. I appreciated the assistance and the time Roy took to talk me through it and resolve the issue.
Response from the owner · 4 years ago
Thanks Jenny! We think Franklin is pretty awesome too!
J
James KernanLocal Guide · 42 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Jared was very helpful and provided a thorough, clear explanation of the spam-filtering issue we were experiencing. He reviewed the behavior across Google Admin, INKY message analysis, and the allow list configuration, then explained where the issue appeared to be coming from and what the next steps should be.
Response from the owner · 5 months ago
Thank you so much for taking the time to share this, we really appreciate it! Jared is a fantastic example of what we strive for at Ascend Technology Group: not just fixing the issue, but making sure you actually understand what happened and what comes next.
Spam filtering and email security can get complicated fast, so we're glad Jared was able to figure it out and explain the full picture clearly. That kind of thorough, communicative support is exactly what we strive to do for our managed IT clients in Omaha every time.
We'll make sure Jared sees this, thanks again for the review.
