Customers frequently praise the store for knowledgeable, professional staff who avoid high-pressure sales tactics and provide efficient delivery and installation services. However, recurring complaints highlight significant issues with post-purchase communication, including delayed deliveries, unresponsive sales representatives, and difficulties resolving warranty claims or misdirected shipments to warehouses.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Besides Ashley Furniture being my favorite furniture store to shop. The service by Lee Rogers was beyond exceptional. I have never experienced a Sales Rep so helpful. He listened and understood my wants and made it happened. You can't go wrong going there!
Thank you Tracy for allowing us to furnish your home. We appreciate the opportunity to earn your business.
My grandma and I had a wonderful experience with Jennie and Erica! They were so helpful, super nice, and extremely professional. Thanks again for accommodating my grandma to choose her dream bed.
Thank you Brooke for the positive words of your experience. We appreciate the opportunity to earn your business.
Chris was great and very helpful! Only employee that acknowledged me when I walked in and made sure I had everything I needed, and didn’t rush me to purchase but to instead take my time and make an informed decision! Thank you Chris!
Thank you Shanda for allowing us to furnish your home. We appreciate your business and look forward to seeing you again soon.
Exceptional service and great delivery. Very professional.
Ray, we appreciate the opportunity to earn your business. Thank you!
Professional and courteous
Thank you Tommy for your comments. We are always happy to help.
Lee was our sales person, very helpful!
Thank you Lee for the feedback. Hope to see you again soon.
Lee was amazing. Customer service was great and we got what we wanted.
Glad you enjoyed your visit Charles! Thanks for the feedback.
Chris is an excellent salesperson. He really knows the products well and is not pushy at all.
Thank you for the positive words of your experience Ashley. We appreciate the opportunity to earn your business.
Mike and Lawrence are excellent professionals! I’ve very pleased with the service I received!
Thank you for allowing us to furnish your home Osha. We appreciate the positive comments of your experience!
My experience was great. The employees checked on our family frequently to see if we were doing fine. Will definitely recommend and come here for anything else we may need.
Thank you for your comments Sabrina. We are always happy to help.