Ashley Store

We recently made a living room and new mattress purchase at Ashley furniture in Raleigh North Carolina. We liked the furniture we picked out very much but the thing we appreciated the most at the store was the excellent service we received from Patrick. If you need someone knowledgeable and helpful that makes the whole process easy look for him when you go in the store.

Amanda was helpful, professional and I highly recommend asking for her!

Very friendly service, attention to detail.

Pat was extremely helpful and accommodating with my decision for a new bed frame. 100% recommend buying furniture from this Ashley store location! And ask for Pat!

Salesman tried to use bait and switch tactics. PROCEED WITH CAUTION!!!!

Beware do not buy anything from this company. You can not return or exchange any items period. We ordered side tables and realized the color was wrong. We wanted the dark brown and we received the light brown version. Called Ashely and they stated nope can’t exchange. Beware and shop somewhere else. Never again

Amanda at the Raleigh Glenwood location was great! Very knowledgeable and friendly. I highly recommend paying her a visit.

Rja Nagpal was very helpful.. And Professional..

Raj was my salesperson and he was wonderful. Gave me great discounts, but more importantly, he listened to my needs and steered me in the right direction. Will be back and will always ask for Raj!

UPDATE: So, out of everything we have had issues with, the only thing Ashley Furniture mentions in terms of assisting with is the recliner??? What a joke! Over 18 months of defective furniture, warranty runarounds, and getting our emails blocked. If I could give zero stars, I would. Save your money, your sanity, and your time. Do not buy from Ashley Furniture! While our salesperson was wonderful, it's been a nightmare ever since! We spent thousands here on living room furniture along with the Diamond Care Protection Plan. What followed has been an absolute nightmare of atrocious quality control, broken promises, and bad-faith customer service: Constant Defective Furniture: Not long after delivery, the furniture broke down. After endless technician visits, missed work hours, and useless repair attempts, Ashley had to completely replace the couch and recliner, and take back a defective chair. Problems with Replacement Immediately: The replacement couch delivered in November 2025 was no better. Within months, the seat cushions have flattened and lost their core support under normal use. Substandard Materials: When Ashley finally sent replacement inserts (which came on various dates), the new foam was noticeably thicker and firmer than what was delivered inside the couch...clear proof they sell furniture stuffed with cheap, substandard fill. Oh, and it's important to call out that one of the replacement cushions that was sent, had to be replaced, due to the fact that the end of the box was open and the replacement was filthy. Useless Replacement Parts & Demands for More Money: The replacement cushion core they sent for our chaise is completely oversized and physically impossible to fit into the casing. On top of that, they shipped the ottoman cushion in loose pieces (foam, jacket, cover) and told us we’d have to pay out-of-pocket for an outside professional to assemble it...even though other cushions arrived pre-assembled. They even tried to make us drive out to their Four Oaks warehouse to haul bulky replacement parts ourselves. Now the Recliner Is Failing Too: The recliner from the original purchase is now breaking down mechanically. The "Diamond Care" Scam & Warranty Backdating: They sold us the Diamond Care plan promising peace of mind, only to turn around and claim it covers virtually nothing we are experiencing. Meanwhile, corporate backdated the 1-year warranty to our original purchase date rather than the replacement delivery date, labeling bare-minimum repairs as a "one-time courtesy." They Blocked Us: When we pushed back on the incompatible parts and demands that we pay for labor out-of-pocket, Ashley corporate ([email protected]) literally blacklisted and blocked our email address (550 Envelope blocked - User Entry), cutting off all support. I could go on and on, because this doesn't even begin to cover everything that has happened. But, if you're reading this, hopefully you get the picture. We are now formally submitting filings with the North Carolina Department of Justice Consumer Protection Division and the Better Business Bureau. Do not trust their promises, do not trust their warranties, and do not buy the protection plan. Once they have your money, you are on your own.