Google reviewers rate Ashly Rug Cleaners five stars based on 106 reviews, with the owner responding to all feedback. Customers frequently cite prompt pickup and delivery, effective removal of pet stains and odors, and reasonable pricing for cleaning and repairs. Staff are described as knowledgeable and communicative, often providing detailed updates and assistance with rug selection. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 106 reviews (98% five-star).
Reviews on this page: 106 Google reviews (102 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
106 Google reviews we collected
5.0of 5
5 stars10498%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 102 written reviews
99%praise
Praise18899%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5428%
Staff & attitude4423%
Would recommend3317%
Speed & response2212%
Price & value1910%
Communication116%
Honesty & trust74%
What customers talk about
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job making it look and smell new again!”
“very knowledgeable -gave us a mini course on Navajo Rugs.”
“I trust Ashly rugs 100% and will use them again and again.”
“I do not recommend many companies but this one is worth your time and a visit.”
“Ashley rugs did a beautiful job and cleaning our rug and did it in a very timely manner much sooner than expected!”
“) and I have also gotten from them beautiful new rugs at a very fair price.”
“They communicate very well and always answered my questions in a timely manner.”
“They were professional, had excellent customer service and reliable/consistent communication.”
People customers mention
Rugs21 reviews
Helena3 reviews
Rashid3 reviews
Ashley3 reviews
Persian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Ashley rugs did a beautiful job and cleaning our rug and did it in a very timely manner much sooner than expected!
Response from the owner · 6 days ago
Thank you, Dawn! We're so happy you loved how your rug turned out and the timing of getting it back to you sooner than expected! We truly appreciate your trust in our family business and your kind review!
G
George Thomas10 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
I have unfortunately had to use Ashly’s fine rug cleaning services twice because of, um, dog debris. These guys are amazing. Prompt, courteous, and meticulous. Rashid is a credit to his family’s business. Pricing is reasonable. If you have rugs that need TLC, give them a call.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, George! We appreciate your continued support and the wonderful words about Rashid. Cleaning, restoring, designing, and sourcing beautiful rugs from around the worldit’s what our family has proudly done for four generations. We’re always here for all your rug needs!
A
Addie Nash-Stacey1 reviewiTotal number of Google reviews Addie has written across all businesses on Google Maps, not just this one.
Ashly Rugs is incomparable in Houston for rug cleaning and rug purchase . They saved my current rugs (I have a 17 year old shitzu!) and I have also gotten from them beautiful new rugs at a very fair price. I trust Ashly rugs 100% and will use them again and again.
Price assessment: Great price
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a month ago
Thank you so much, Addie! We’re so happy we could help save your beautiful rug collection by washing them back to life! It was also most enjoyable to help you choose the perfect new rugs for your home, It means so much to us that you trust Ashly Rugs with your rugs and choose us again and again wheather it be rug washing or purchasing we are always happy working with you. We truly appreciate your kind words and your business!
D
David Popa6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Picked up two rugs that my dog had made his home. Picked up on time returned as promised. The rugs look like brand new. Would recommend to anybody.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 months ago
Thank you for your 5 Star Review ! We are delighted to rescue your rug back to greatness! We are always here for all your rug needs! We don't just clean and restore rugs, we also custom make them and sell them either way we always have you covered!
A
Ann Harris14 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
This is the second time I have used Ashly Rugs to clean and repair my rugs. The results were excellent. Their knowledge of rugs is extensive and it was a pleasure to work with someone who appreciated my rugs as much as I do.
Price assessment: Reasonable price
Price: $500+
Services: Pet stain & odor removal, Area rug cleaning, Service not listed
Response from the owner · Edited a month ago
Thank you so much, Ann! We truly appreciate your continued trust in Ashly Rugs. It means so much to us to know that you value your rugs as much as we do. We’re always happy to care for, repair, and restore your rugs with the attention they deserve. We look forward to working with you again!
F
Francy Gonzalez2 reviewsiTotal number of Google reviews Francy has written across all businesses on Google Maps, not just this one.
very knowledgeable -gave us a mini course on Navajo Rugs. Excellent restoration and cleaning
Services: Area rug cleaning
Response from the owner · 4 months ago
Thank you for your 5 star review ! We were delighted to bring your beautiful Navajo rug back to it's original beauty! We are always here for all your rug needs! As a fourth-generation family business, Ashly Fine Rugs is proud to be your complete rug destination. From expert cleaning and restoration to a carefully curated selection of handmade and custom rugs, we’re here to help make your home beautiful.
M
Mary Lou Morey10 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 4 months ago
Thank you for your 5 star wonderful reiew we appreciate you and delighted to have help bring your rug back to Fabulous again!! We are always here for all your rug need, if you need a new rug, custom rug to add to your beautfiul rug collection we have you covered!!
J
Jay Goff5 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic 5 star reveiw we appreciate you and so happy to be of help washing your rug back to it's normal beauty!! We are always here for all your rug needs, if you need new rug, custom rug or a cleaning again we are a call away!
