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Astute Counseling & Wellness Services

4.8 ★★★★★ · 74 Google reviews · 24 photos
Mental health service · Chicago, IL

Astute Counseling & Wellness Services at a glance

Google reviewers rate Astute Counseling & Wellness Services 4.8 out of 5 based on 74 reviews, with the owner responding to all feedback. Clients frequently praise the calming physical environment, professional staff, and diverse wellness offerings such as yoga, massage, acupuncture, and sound baths. Many highlight the welcoming atmosphere and effective therapeutic care. However, a small number of low-star reviews describe negative experiences regarding communication with management and feeling defensive responses to complaints about specific therapy sessions.

  • Google rating: 4.8 out of 5 from 74 reviews (96% five-star).
  • Reviews on this page: 74 Google reviews (67 with written comments, 3 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 9, 2026.
  • Service: Therapist serving Chicago, Illinois.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.8
★★★★★
74 reviews on Google
5★71
4★0
3★0
2★0
1★3

Reviews from Google, shown as published (original wording, unedited).

Fawn O'Brien McEvoyLocal Guide · 82 reviews
★★★★★

I’ve been working with Nicole Barone for almost a year and a half with weekly therapy sessions, and I can honestly say she has had such a profound impact on my life. I’m currently the calmest and most at peace I’ve been in years, which says so much about the kind of therapist and person she is. Over the time we’ve worked together, Nicole has helped me navigate an unhealthy work environment that ultimately led to a medical leave, complicated family dynamics, and all the emotions, stress, and life changes that came with getting married. Through it all, she has helped me gain perspective, work through difficult situations, and find my way back to myself. I genuinely cannot say enough good things about her. She makes me feel heard, supported, and understood, and I feel incredibly lucky that I found her. She is truly the best, and honestly, she might be the best person I’ve ever met on the internet - which is saying something, considering I also met my husband on the internet. If you’re looking for a therapist who can make a real, lasting difference in your life, I cannot recommend Nicole enough.

Response from the owner · 2 weeks ago

Fawn, this is such a beautiful review. Thank you so much.

Review from Google · view on Google
Fareedah AyatLocal Guide · 44 reviews
★★★★★

I love coming to Astute. The atmosphere is very calming and therapeutic. Ning is THE BEST! I also enjoy the yoga class with Emily. Lastly Nicky always comes down and opens the stairway for me because I don’t ride elevators. I really appreciate that!

Response from the owner · a month ago

Thank you!

Review from Google · view on Google
Peyton Gibson4 reviews
★★★★★

I absolutely love Astute Counseling & Wellness Services! From the first time I came in, I felt so welcomed and comfortable. The atmosphere is beautiful, peaceful, and inviting, and you can really tell that a lot of thought and care went into creating the space. Everyone I’ve interacted with has been kind, professional, and genuinely caring. I never feel rushed or like I’m just another person coming through the door. There’s a level of warmth and attention here that really stands out. I also really appreciate that Astute offers so much more than traditional counseling. Having different wellness services available in one place makes it so much easier to prioritize yourself and your overall well-being. Whether you’re looking for support, trying to take better care of yourself, or simply need a space where you can breathe, reset, and focus on YOU, I definitely recommend Astute. It’s honestly such a beautiful addition to the community, and I’m so glad I found them. 💛✨ If you’ve been thinking about checking them out, take this as your sign! 10/10 experience and absolutely deserving of 5 stars! ⭐⭐⭐⭐⭐

Response from the owner · a month ago

Thank you so much. I’m so happy that you have enjoyed your time at Astute and we look forward to welcoming you back.

Review from Google · view on Google
Benji Berg-Einhorn5 reviews
★★★★★

Important Update: I spoke with Becca after seeing her reply to my review. She was extremely upset that I left the review, and criticized me for doing so. She never once asked about my experience or what led to me writing such a review in the first place. She is clearly someone that cares more about the reputation of her business than quality of care provided. My experience with this practice was deeply harmful. During couples therapy with Amanda, I consistently felt like my emotions were being either minimized or dismissed. My partner and I began couples therapy because we wanted a safe space to work on our issues, and instead felt like I was being solely blamed for all the issues in our relationship and left feeling that there was a strong bias in how conflict and accountability were interpreted, and that my concerns as a male partner were not taken seriously. Therapy ultimately made me feel more confused, isolated, and psychologically distressed rather than supported.

Response from the owner · 5 months ago

Thank you for taking the time to share your feedback. While we cannot confirm or deny whether any individual has received services at our practice due to HIPAA and client confidentiality laws, we can speak generally about how our practice approaches concerns related to domestic violence and abuse. At Astute Counseling & Wellness Services, we take any reports or concerns involving abuse or domestic violence extremely seriously regardless of identified gender. While there are limitations regarding mandated reporting in adult relationships, we do have a specific protocol in place to help ensure safety and appropriate clinical care. If domestic violence is reported or suspected during couples therapy, we meet individually with each party to provide a safe space for open communication outside the presence of the other partner. If abuse, violence or DV is disclosed, couples therapy is discontinued and referrals are provided — typically to domestic violence specialists and/or individual therapy providers better suited for that level of support. The practice supervisor is also notified (me) so we can help determine the most appropriate next steps and referrals. If DV is ever reported, that is our protocol for all and any gender victims. We are sorry to hear that you felt unheard and unsupported. While we cannot comment on any specific situation publicly, we always welcome respectful dialogue and feedback. If you would like to discuss your concerns further, you are welcome to contact me directly at [email protected]. — Rebecca Tenzer Owner & Clinical Supervisor Astute Counseling & Wellness Services

Review from Google · view on Google
Benjamin Berg-Einhorn1 review
★★★★★

I am writing this follow-up because I was unable to respond to the reply on my original review. Since posting it, I have been in contact with Becca regarding the traumatic experience I had with one of the therapists at the practice. Unfortunately, I did not feel that my concerns were met with empathy or compassion. Instead, the response felt defensive and focused more on the potential impact to the business’s reputation than on the experience I described. Given that Becca is a mental health professional and the owner of the practice, I found this response especially concerning. In my experience, the priority appeared to be protecting the reputation of the business rather than acknowledging the harm I felt I had experienced as a client.

Response from the owner · 2 weeks ago

Thank you for yet another review and follow up! As stated previously, we cannot confirm or deny any patients due to HIPAA so unfortunately cannot respond any more than we already have. Thanks!

Review from Google · view on Google
Wendy Travers ChaoLocal Guide · 13 reviews
★★★★★

I love the instructors and the classes and it's a very calming and nurturing environment as well. Very happy I found this studio!

Response from the owner · 5 months ago

Thank you so much, Wendy. We really appreciate the feedback. We look forward to seeing you soon!

Review from Google · view on Google
Xtreme Kustoms Wheels AudioLocal Guide · 82 reviews
★★★★★

This was one of the best experiences I’ve ever had!💕I did acupuncture yesterday with Ning . She made me feel so much better. It was my first time & I did not hurt nor did I really feel anything. Definitely would recommend eve try one to go to her! Jeannette

Response from the owner · 5 months ago

Thank you so much for the raving review. We’re so happy to hear you enjoyed your time with Ning and Love Astute. Thank you for the support.

Review from Google · view on Google
Lisa Weninger2 reviews
★★★★★

Kathryn’s classes are outstanding. She shares a wealth of knowledge and expertise, making each session both engaging and effective. Thanks to Kathryn, I’ve truly fallen in love with Pilates. I have also taken her Myo-Yin and Yin Yoga classes…again, 12/10! The Astute studio itself is peaceful and welcoming, and I always enjoy relaxing with a cup of tea on the patio after class. I wholeheartedly recommend Kathryn’s classes to anyone looking to improve their well-being and enjoy a supportive community.

Response from the owner · 6 months ago

Thank you so much for the beautiful review. We adore Kathryn as much as you do! See you in the studio!

Review from Google · view on Google
Elizabeth Valvo4 reviews
★★★★★

Clean, inviting, and beautiful space. Warm tea and amazing products available. The sound bath with Lisa was relaxing and rejuvenating! Will be back!

Response from the owner · 8 months ago

Thank you so much! We are thrilled you enjoyed your class. Thank you for supporting Astute!

Review from Google · view on Google
Sarah Alam5 reviews
★★★★★

Went to 6pm class. There was a group of people outside and they never let the class in. Did not pick up phone or reschedule Update: they fixed it/ made up for it, seems like it usually doesn’t happen

Response from the owner · 9 months ago

I am so very sorry that you were unable to get into class this evening. I want to personally reach out and acknowledge how frustrating and disappointing this must have been. To share a bit of context: the class did take place, and our instructor had the phone with her the entire time to buzz participants in. Because it was so unusual that so many people were not present, she waited a few minutes after 6:00 PM to see if anyone else would arrive. Unfortunately, it appears something may have gone wrong with our building’s door system. At this time, I’m not entirely sure what happened, but that is the only explanation that makes sense given the circumstances. Please know this is absolutely not a reflection of our instructor or our practices. We pride ourselves on providing a smooth, welcoming experience, and this situation falls far short of the standard we strive to uphold. We will be addressing this with building management as soon as we open tomorrow to ensure it does not happen again. To make this right, I would be more than happy to offer you your choice of the following: • A full refund for tonight’s class • Two additional yoga classes at no charge • One complimentary yoga class plus a free 30-minute infrared sauna session Please accept my deepest apologies for the inconvenience this caused. We truly value you and want every experience at Astute to be as outstanding as it is meant to be. Your trust means everything to us, and we are committed to making this right. Kindly let us know how you would like to proceed, and we will take care of it immediately. With sincere apologies, Becca Owner and Head Clinician

Review from Google · view on Google

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