Physical therapy clinic · Los Angeles, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%93+26.3Replies to reviews 8%62+5.1Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 69 athletic trainingiPosition by Experts Score among all companies we track in this category. · better than 25%
5.0★★★★★241 Google reviews · 24 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Athletic Physical Therapy - West Los Angeles at a glance
Google users rate the clinic 5 out of 5 stars based on 241 reviews, with the owner responding to 80% of comments. Patients frequently praise the staff's knowledge, personalized exercise programs, and compassionate communication during treatments for various musculoskeletal issues. Scheduling is described as easy, and the facility is noted for its professional atmosphere. However, low-star reviews criticize inconsistent therapist assignments and front desk staff who refuse to disclose which specific provider will treat a patient.
Google rating: 5.0 out of 5 from 241 reviews (98% five-star).
Reviews on this page: 241 Google reviews (215 with written comments, 3 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 7, 2026.
Service: Athletic Trainer serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other athletic training
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyAthletic Training median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Athletic Physical Therapy - West Los Angeles: 94/100 on this factor. Category median: 98.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Athletic Physical Therapy - West Los Angeles: 93/100 on this factor. Category median: 97.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Athletic Physical Therapy - West Los Angeles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Athletic Physical Therapy - West Los Angeles: 62/100 on this factor. Category median: 70.B
62
Bar = this company · dark tick = category median.
Star ratings
241 Google reviews we collected
5.0of 5
5 stars23798%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
96%praise
Praise28996%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13244%
Would recommend7826%
Quality & results3512%
Communication207%
Speed & response186%
Honesty & trust165%
Price & value10%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I don’t really know how to explain how wonderful, compassionate and skilled my PT Kristine from WLA Athletic is.”
“I’m so grateful for all of his help and would recommend him to anyone looking for a physical therapist with skill and dedicated to helping people feel…”
“Iam so so grateful I found Athletic Physical Therapy, and cannot recommend the team here enough.”
“She's extremely attentive, generous with her time, and thorough in her work.”
“I fought really hard with my (horrible) insurance company (Regal) to allow me to go to Athletic PT.”
“She explained that although I’ll be putting pressure on my knee, I will be building up muscles around the knee that supports the knee.”
“…good at checking in and making sure I'm not reintroducing things too quickly that might cause regression or further injury.…”
“They started me off slowly and would gradually build up the movements, weights and resistance-- nothing was ever rushed or pushed harder than it neede…”
“He has been incredibly knowledgeable, patient and genuinely caring.”
“Setting up appointments was always easy and I had no issues with billing, they made sure all of that went as smoothly as possible.”
People customers mention
Kevin39 reviews
Matt26 reviews
Leslie17 reviews
Jonathan14 reviews
Nakayama12 reviews
Kristine10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Had 3 different PTSs in 4 sessions. Unprofessional environment. PTs always playing around goofing off feels like a high school gym not serious physical therapy.
Lorna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I don’t really know how to explain how wonderful, compassionate and skilled my PT Kristine from WLA Athletic is. I have been an athlete for a bazillion years (ultra running, endurance riding, bla bla bla). I am pretty good at listening to my body. But this time, my body was speaking a strange language that I…
EvelinaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I am so grateful for the physical therapist Alexa at Athletic Physical Therapy who helped me gradually build strength. This eliminated pain that I was struggling with in various body parts. She is very knowledgeable. Both Alexa and her assistant Son were amazing and attentive during each session. The front desk…
Paul10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Athletic Physical Therapy is just what I'd hoped for. The entire staff knows what they are doing and they help people of all shapes, stripes and activity level. For me, an active person who counts on the gym.... Alyna and team worked with me on specific exercises and adjusting them and adapting them. Alyna helps…
Simone2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I went back to Athletic after ACL surgery (I went before for prehab and was equally pleased), and I can say they are for sure the best physical therapy clinic ever. Kevin and Jonathan are amazing, dedicated, and caring PTs, and Leslie, Syl, and Ayana are amazing aides. The entire team has great energy, and they all…
AliyarLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★
Unfortunately had a frustrating experience with the front desk staff (Kevin) while trying to book my 16 authorized PT sessions referred by my specialist. When I asked basic questions about the physical therapist who would be treating me, I was told they could not share that information due to "therapist privacy"…
Had 3 different PTSs in 4 sessions. Unprofessional environment. PTs always playing around goofing off feels like a high school gym not serious physical therapy.
Response from the owner · a day ago
Hi, we're sorry to hear this, as we always strive to provide a 5-star experience. Consistent care with the same clinician matters to us, and so does a professional, focused clinic. We'd like to learn more and make this right. Please email [email protected] so our clinic manager can follow up with you directly.
Chris SchwaarLocal Guide · 27 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
One of my passions in life is playing tennis. So when my knee started to give me problems, I was pretty distraught. I went to a knee specialist with high hopes there was some miracle surgery that would solve my problem and get me back on the court. But was instead advised to try physical therapy first.
Putting more pressure on my knee with physical therapy seemed counter intuitive. But I went to ATHLETIC PT where I met Dr. Alexa Tanoto. She explained that although I’ll be putting pressure on my knee, I will be building up muscles around the knee that supports the knee. This in theory would take pressure off my knee, relieving the pain.
So I started going two times a week for PT where she introduced me to some exercises designed to build up muscles that would help take pressure off my knee. I also did 2-3 days a week at home on my own with the exercises Alexa taught me at ATHLETIC PT.
Was happy to find out within a couple of weeks I could walk with minimal pain. Sometimes no pain. So I kept with it. And my skepticism started to fade with the pain. I kept progressing and now a firm believer in what Alexa was doing for me.
In fact, after weeks of my PT I started to play tennis again. I’m still easing into it, but I am back on the court. That’s HUGE for me.
Thanks Alexa and the rest of the team at ATHLETIC for all that you’ve done and will do for me in the future to keep me on the court.
Lorna Tansey4 reviewsiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
I don’t really know how to explain how wonderful, compassionate and skilled my PT Kristine from WLA Athletic is. I have been an athlete for a bazillion years (ultra running, endurance riding, bla bla bla). I am pretty good at listening to my body. But this time, my body was speaking a strange language that I couldn’t quite understand. I was in severe pain (no big deal, it was only when I moved). Kristine was very compassionate about my level of pain (some sessions I came in crying like a baby). On these days she worked her magic massage / traction on me. She figured out that I needed to walk a fine line between range of motion and strengthening. That is what my body was trying to tell me! And she is happy to explain it to me. Little by little I’m getting stronger and I can walk without pain now! Kristine is PT royalty, she’s the best!
Evelina JakubauskaiteLocal Guide · 32 reviewsiTotal number of Google reviews Evelina has written across all businesses on Google Maps, not just this one.
I am so grateful for the physical therapist Alexa at Athletic Physical Therapy who helped me gradually build strength. This eliminated pain that I was struggling with in various body parts. She is very knowledgeable. Both Alexa and her assistant Son were amazing and attentive during each session. The front desk employees are very kind as well. It was easy to book or reschedule sessions. I was enjoying every session at Athletic Physical Therapy. It's a great friendly place for people of any age to improve their health with the guidance of amazing therapists. The gym equipment is great here as well.
Paul Clifford Escoll10 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Athletic Physical Therapy is just what I'd hoped for. The entire staff knows what they are doing and they help people of all shapes, stripes and activity level. For me, an active person who counts on the gym.... Alyna and team worked with me on specific exercises and adjusting them and adapting them. Alyna helps me greatly. Kudos to the whole place. The facility is terrific... just what I wanted.
Simone P2 reviewsiTotal number of Google reviews Simone has written across all businesses on Google Maps, not just this one.
I went back to Athletic after ACL surgery (I went before for prehab and was equally pleased), and I can say they are for sure the best physical therapy clinic ever. Kevin and Jonathan are amazing, dedicated, and caring PTs, and Leslie, Syl, and Ayana are amazing aides. The entire team has great energy, and they all care about their patients doing well. I would recommend them to anyone!
AliyarLocal Guide · 32 reviewsiTotal number of Google reviews Aliyar has written across all businesses on Google Maps, not just this one.
Unfortunately had a frustrating experience with the front desk staff (Kevin) while trying to book my 16 authorized PT sessions referred by my specialist. When I asked basic questions about the physical therapist who would be treating me, I was told they could not share that information due to "therapist privacy" which is not a standard practice at any medical facility I have encountered. Patients have every right to know who will be treating them before committing to a course of treatment. (((I didnt ask for every therapist name! I asked for the person who is going to work with me on the first session, and also I have provided my name, and insurance info.))))
Response from the owner · 4 months ago
Hi Aliyar, we are sorry for any confusion, as we always strive to provide a 5-star experience.
We want to clarify that all of our patients absolutely have access to their therapists' name and license for verification purposes. However, because we did not have any of your information on file yet, and asking for the first and last names of "every" therapist on staff over the phone is a very unusual request, our team was cautious about a potential phishing attempt. Usually, true patients are most interested in matching a specific therapist's expertise with their condition, which we are always happy to discuss during the intake process!
We would still love to help you utilize your authorized sessions. Please email your authorization to [email protected], and we will be happy to assist you in getting properly scheduled.
Linda Goldberg5 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
After years of physical therapy, I hit the jackpot. Kevin keeps me moving with a varied program that never gets boring. I’m always surprised that there are so many different machines that meet my needs, and I don’t suffer pain as I work out. I have made progress, but at my age there’s always something to work on.
Linda
Response from the owner · 4 months ago
Hitting the jackpot after years of physical therapy is a huge win, Linda! Dr. Kevin loves keeping your workouts varied and pain-free, but the true credit for your wonderful progress belongs entirely to your own hard work and consistency. You've earned every bit of this success!
Beverly Hills LIVE (BeverlyHillsLIVE)Local Guide · 96 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ I am so happy I found this physical therapy facility! I fought really hard with my (horrible) insurance company (Regal) to allow me to go to Athletic PT. All of the other Regal options had 2-3 stars and took 2 months to get a 1st appointment. Athletic PT (and Leslie at front desk) were super patient with Regal dropping the ball (causing me to change my new patient appnt 4 times!) 🗓️📆 Scheduling has been very easy because they have many excellent therapists on hand. I enjoyed working with Alexa and Kristen who have both helped me so much. The facility is extensive with many exercise machines and an array of various PT bands, bars, etc. Athletic PT is a normal gym was well. Very clean and doesn't smell. Great music, not too loud. 🏋️♀️
Unfortunately, Regal will stop offering Athletic PT to future patients, which means I am now forced to go to the 2-3 star facilities. 😭 I'm really going to miss Athletic PT!! Thank you for everything! 🙏💪⭐
Response from the owner · 5 months ago
Fighting so hard for your own health and navigating those frustrating insurance hurdles shows incredible dedication! Leslie, Dr. Alexa, and Kristen loved supporting you through the scheduling maze and guiding your recovery in the gym. However, the real credit for the progress you made belongs entirely to your own hard work and perseverance.
We are absolutely heartbroken that Regal cancelled our contract and will miss having you in the clinic! Thank you for trusting our A-Team—you have built a wonderful foundation of strength to carry with you wherever your healing journey takes you next!
