Physical therapy clinic · Reynoldsburg, OH · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%96+27.1Replies to reviews 8%53+4.4Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 41%
5.0★★★★★163 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Athletico Physical Therapy - Pickerington at a glance
Google reviewers rate this physical therapy clinic five out of five stars based on one hundred sixty-three reviews, with the owner responding to seventy-five percent of them. Patients frequently praise the friendly and professional staff, noting their punctuality, flexible scheduling, and clear communication regarding treatment plans and insurance coverage. Many describe the facility as clean and welcoming, highlighting the therapists' ability to build strength and confidence for post-surgical recovery or chronic pain management. The primary criticism involves a billing discrepancy where insurance coverage was initially misrepresented, leading to unexpected out-of-pocket costs for a patient.
Google rating: 5.0 out of 5 from 163 reviews (98% five-star).
Reviews on this page: 163 Google reviews (149 with written comments, 2 with photos).
Owner responses: the business replied to 75% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Athletico Physical Therapy - Pickerington: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Athletico Physical Therapy - Pickerington: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Athletico Physical Therapy - Pickerington: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Athletico Physical Therapy - Pickerington: 53/100 on this factor. Category median: 74.C
53
Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
5.0of 5
5 stars16098%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
98%praise
Praise22598%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9341%
Would recommend6227%
Quality & results3415%
Honesty & trust167%
Communication146%
Speed & response94%
Price & value10%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…co PT after my knee replacement surgery, the receptionist Storm is so kind and welcoming,I have had most of my sessions with Sean and Ashley, they are…”
“…onfidence and strength, I am grateful, this is a wonderful facility,I highly recommend…”
“Can't recommend this team more!”
“I’ve had a great experience with the staff each time I attend a session.”
“I honestly left each visit exhausted and both were so good at pushing me to the perfect conclusion for me to gain some strength back”
“I worked mostly with Kindrea, and she rocks: she is so personable, kind, patient and thorough and answered all my questions and helped me tremendously!”
“They are quick to advocate for you with your insurance and offer exercises at home to keep your progress going.”
“Billing statements are easy to read to avoid any confusion.”
People customers mention
Sarah23 reviews
Ashley22 reviews
Natalie22 reviews
Hannah20 reviews
Matt17 reviews
Storm11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
jenniferLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was recommended Atletico PT after my knee replacement surgery, the receptionist Storm is so kind and welcoming,I have had most of my sessions with Sean and Ashley, they are fabulous at their jobs building my confidence and strength, I am grateful, this is a wonderful facility,I highly recommend
EdnaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I really liked this facility, and it's location. The staff and therapists were very friendly and professional. I feel that they all worked hard to help build my muscle strength and made me feel special. I miss and love you guys. I will be back to visit.
Marcos2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I am so impressed and thankful for this place, Matt especially. He is intelligent and motivational. I have dealt with chronic pain for many years after a bicycle accident and have seen many different doctors with no solution or relief. ranging from urgent care, dentist, oral facial surgeons and specialists, ENT, and…
Lakresha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I would like to start off by saying this is an amazing place, from the time you walk in the building the Lady at the front desk was very cheerful smiling seemed to be in a pleasant mood. I finally got called back in a timely manner. My first time I met with Shawn. He was so so amazing. He had a very funny sense of…
Kay10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
This practice was referred to me by a previous client. Best PT I've ever had. I think I saw 5 different therapiss. Each was excellent. They were focused on my issue. The environment was good as well. The receptionist was really funny and nice. The location was good too. I'll go back there should I ever need PT again.
Tea6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had right knee surgery in May of 2025. My surgeon suggested Athletico for my Physical Therapy. When I started PT I advised the Therapist that I was having surgery on my left knee in June. The Therapist(s) at Athletico had me work on both knees. The Therapist are very knowledgeable, professional, and personable.…
I was recommended Atletico PT after my knee replacement surgery, the receptionist Storm is so kind and welcoming,I have had most of my sessions with Sean and Ashley, they are fabulous at their jobs building my confidence and strength, I am grateful, this is a wonderful facility,I highly recommend
Response from the owner · a month ago
Jennifer, thank you for sharing your experience with Athletico Physical Therapy - Pickerington. We are happy to hear that Storm, Sean, and Ashley have made a positive impact on your recovery journey. It's wonderful to know that their support has helped build your confidence and strength. Your recommendation means a lot to us, and we are grateful for your kind words.
Edna MasonLocal Guide · 26 reviewsiTotal number of Google reviews Edna has written across all businesses on Google Maps, not just this one.
I really liked this facility, and it's location. The staff and therapists were very friendly and professional. I feel that they all worked hard to help build my muscle strength and made me feel special. I miss and love you guys. I will be back to visit.
Don WeiratherLocal Guide · 517 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
They really care about you and want to make you better
Response from the owner · 5 months ago
Don, thank you for your wonderful feedback! We are happy to hear that you felt cared for and that our team at Athletico Physical Therapy - Pickerington was dedicated to your improvement. Your kind words mean a lot to us and motivate us to continue providing excellent care.
Marcos Quintana2 reviewsiTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
I am so impressed and thankful for this place, Matt especially. He is intelligent and motivational. I have dealt with chronic pain for many years after a bicycle accident and have seen many different doctors with no solution or relief. ranging from urgent care, dentist, oral facial surgeons and specialists, ENT, and chiropractors. No one has figured out why i have pain or how to fix it. Upon the first visit he targeted my issue and pain location and gave me helpful solutions that i can continue to work on at home. The biggest blessing, my pain is resolving. He has also helped my wife before in the past. would highly recommend him to any and everyone. Thank you so much for your help.
Response from the owner · 6 months ago
Marcos, we are incredibly happy to hear about your positive experience at Athletico Physical Therapy - Pickerington. It's wonderful to know that Matt's expertise and motivational approach have made such a significant impact on your chronic pain management. We understand how challenging it can be to find effective solutions, and we're pleased that Matt was able to provide you with relief and helpful strategies. It's also great to hear that he has been able to assist your wife in the past. Thank you for your kind words and recommendation. Your feedback is truly appreciated.
Lakresha1 reviewiTotal number of Google reviews Lakresha has written across all businesses on Google Maps, not just this one.
I would like to start off by saying this is an amazing place, from the time you walk in the building the Lady at the front desk was very cheerful smiling seemed to be in a pleasant mood. I finally got called back in a timely manner. My first time I met with Shawn. He was so so amazing. He had a very funny sense of humor. He made me feel very comfortable. I was very nervous and he was very understanding. He sent me home with exercises to do which really helped me a lot although after meeting with him the first time I met with a few other ones and they all were the same very very nice. The environment is so calm everybody has such a great personality is just a nice place to go to get your physical therapy done. I highly recommend anybody needing physical therapy. I give this a five star I will give more if I could.
Response from the owner · 8 months ago
Lakresha, we're delighted to hear about your wonderful experience at Athletico Pickerington. It's fantastic that Shawn and the team made you feel comfortable and supported throughout your visits. Thank you for your high recommendation and kind words!
Kay Fosnaugh10 reviewsiTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
This practice was referred to me by a previous client. Best PT I've ever had. I think I saw 5 different therapiss. Each was excellent. They were focused on my issue. The environment was good as well. The receptionist was really funny and nice. The location was good too. I'll go back there should I ever need PT again.
Response from the owner · 11 months ago
Kay - Thank you for the wonderful review of the team at Athletico Pickerington!
Walter BrempongLocal Guide · 7 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Let me start off by saying this: the staff at this Athletico are some of the most fun and inviting people you’ll ever meet. Everyone was so friendly, and it was obvious how much they truly care about each and every patient. I always felt like I could joke around and have great conversations with every therapist there. They somehow made coming to PT something I actually looked forward to.
Now to the GOAT Sean, this man is the absolute best. I could not have asked for a better person to help me through my recovery process. Sean was extremely friendly and just an absolute beast. He is there to make sure you are doing things correctly, tell you some interesting facts, hit you with some dad jokes, and even poetry if that’s your thing. He always made me laugh and made each session fly by. 10/10 would recommend every person to go to Sean. Going to miss this man as I know I will not get anyone better.
Now onto Hannah aka Big Dawg. Hannah being the first thing you see when you come in is one way to make sure you have good vibes and high energy for sure. As soon as you walk into the place Hannah has such good professionalism and a smile on her face. She also got jokes too so watch out for that. Hannah can definitely keep you entertained as you are waiting to go in and is always down for a chat after. Definitely made the PT experience 100x better.
Overall, this Athletico location has an incredible staff, a welcoming atmosphere, and good energy all around. I’d highly recommend it to anyone. Whatever you're coming in for, you're in good hands here.
Response from the owner · a year ago
Holden, we are so happy to hear about your incredibly positive experience at Athletico Pickerington! It is truly wonderful to know that both Sean and Hannah made such a memorable and significant impact on your recovery journey. Your kind words and heartfelt recommendation mean the world to us, and we sincerely appreciate you taking the time to share your thoughts! Thank you once again!
Tea W6 reviewsiTotal number of Google reviews Tea has written across all businesses on Google Maps, not just this one.
I had right knee surgery in May of 2025. My surgeon suggested Athletico for my Physical Therapy. When I started PT I advised the Therapist that I was having surgery on my left knee in June. The Therapist(s) at Athletico had me work on both knees. The Therapist are very knowledgeable, professional, and personable. They critique the therapy based on your individual needs, and go at a pace that is comfortable for you. The pre Therapy on my left knee made my recovery time faster. I want to personally Thank Kindrea, Sean, Ashley, Andrea, and Blake for your personal commitment in helping me achieve my goal to recovery. I can now ride my bike, and run and play with my grandchildren. 😊💜
Response from the owner · a year ago
Tea, we are truly inspired by your positive experience at Athletico Pickerington. It’s heartwarming to see how Kindrea, Sean, Ashley, Andrea, and Blake have played such a pivotal role in your recovery journey. Thank you for sharing your uplifting story; it’s wonderful to hear that you’re back to enjoying precious moments with your grandchildren!
