PLUMBERS · ATLANTA, GA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%68+10.2Craft & service 20%26+5.2Value 10%72+7.2Momentum 8%87+7Track record 7%52+3.6Accountability 5%81+4.1Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%68+10.2Craft & service 20%26+5.2Value 10%72+7.2Momentum 8%87+7Track record 7%52+3.6Accountability 5%81+4.1Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCOREAtlanta Plumbing & Drain
Better than 67% of plumbers · #30 of 90
4.9★917 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
95%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Atlanta Plumbing & Drain for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
All 2 Google reviews tagged “Sump pump repair”
★★★★★ lee · Edited 11 months ago
Alema Favors came out today to check out sump pump. It was a fast fix and I am grateful for Atlanta Plumbing and Drain.
Paid $1,000+Great priceSump pump repairSump pump installation
★★★★★ Kieulai · 4 years ago
Kevin, our plumber was on time and had great communication. Up front pricing and clear explanation was a great touch. It made me feel informed as to what the issue was and no sticker shock. Our sump pump is back up and running good as new.
Sump pump repair+ Punctuality+ Quality+ Professionalism
vs category
Blue = Atlanta, grey = plumbers average
Rating over time
Price
$554+16% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 47%Reasonable 44%Overpriced 3%Not sure 7%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%68+10.2Craft & service 20%26+5.2Value 10%72+7.2Momentum 8%87+7Track record 7%52+3.6Accountability 5%81+4.1Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
65
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
26
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
72
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
87
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
52
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+129 / −3
Professionalism
+164 / −2
Responsiveness
+120 / −0
Punctuality
+119 / −0
Value
+94 / −1
