Customers report that Atlantic Water Solutions provides professional installation and maintenance for well water systems, filtration units, and softeners, often praising the staff for clear communication, fair pricing, and punctual service. Positive reviews highlight thorough explanations of equipment and flexible scheduling for home improvements. However, several low-star reviews describe significant issues with missed appointments, incomplete jobs, billing discrepancies, and delayed delivery of water test results.
Google rating: 4.6 out of 5 from 87 reviews (86% five-star).
Reviews on this page: 87 Google reviews (61 with written comments, 1 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 16, 2026.
Service: Well Drilling Service serving Saco, Maine.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.6
★★★★★
87 reviews on Google
5★75
4★4
3★2
2★0
1★6
Reviews from Google, shown as published (original wording, unedited).
BC
Becca Chenard2 reviews
★★★★★
We are incredibly frustrated with Atlantic Water Filtration. Less than a month ago, they performed regular maintenance and changed out our filters. This morning, our entire system failed, leaving us with absolutely no water. Believing it was a critical well failure, we had to call our well company for an emergency diagnostic.
The well company determined our well was perfectly fine; the entire blockage was caused by the Atlantic water filtration system. To restore our water, the well technician had to completely bypass Atlantic's equipment—a temporary fix that cost us $1,000 out of pocket.
When we contacted Atlantic to address the failure of the system they just serviced, they told us the earliest they could send someone out was four days away. Leaving a customer with no water for four days after your own service fails is unacceptable.
To make matters worse, one of the owners called me—not to apologize or find an emergency solution, but to reprimand me for being frustrated with his staff. He told me my frustration was "my issue," took zero responsibility for his company's failing equipment, and hung up on me.
If our well company hadn't come out to bypass their system, we would be completely without water for days. Atlantic completely failed to provide emergency service, brushed off a paying customer, and showed a total lack of professionalism. A company's failure to have an emergency plan is a business issue, not a customer issue. Find a more reliable service provider who actually stands behind their work.
Response from the owner · a week ago
Hi Becca,
Firstly, we drilled your well and had been servicing the system for about 20 years now with the previous owners. We’re disappointed to hear that the well company you called had charged you so much. A simple check of the pressure gauge, or the amperage on the starting wire for the pump, would have told you if the motor was bad, without ever having to pull the pump. This potentially could’ve caused your well column to be riled up more, and bypassing the filtration is as simple as turning a lever. Filtration systems rarely completely fail. Part of your system was installed to deal with sediment. Sediment in large enough quantities can clog a cartridge filter, however, this does not mean the entire system has failed.
You both first contacted us on a Friday morning. We were very short-staffed that week and had a full day of appointments that Friday, but after a conversation with your husband, we were able to work you into the schedule the very next business day, that being Monday, which was also very tight, but we wanted to be as accommodating as possible to your issue. You then called back and were incredibly disrespectful and demanding to our office manager, essentially demanding that we drop all of our other clients for the day to come service your system instead. After your two phone calls with our office and the call with one of our owners, at that point we had done everything we could to try and help fix the situation, but you continued to be demanding and unkind when we were just trying to help, so we decided to conclude our services to you.
We respond as quickly as possible to emergency situations, but a filtration system issue is different than being entirely out of water. Over the phone, you had confirmed there was running water. We deeply care about our customers and the services that we provide and try to treat everyone with equal respect and attention to their needs.
We are sorry that you experienced this issue and hope for the best.
I can’t recommend Trystin and Atlantic Water Solutions highly enough. Trystin originally responded to help with a leak that should have been a quick 10-minute fix, but while he was here, he went completely above and beyond to help us address a much larger issue that was unrelated to the original call.
What could have been a very short appointment turned into Trystin spending a couple of hours out of his day making sure everything was properly taken care of. He was incredibly helpful, thorough, professional, and genuinely seemed to care about making sure we were in a good spot before he left.
That level of customer service is hard to find. Trystin went far beyond what was expected or required, and we are extremely grateful for his time and help. If you’re looking for someone who truly cares about their customers and takes pride in doing things the right way, I couldn’t recommend Trystin and Atlantic Water Solutions more!
Response from the owner · a month ago
Thank you so much for sharing your experience and for your kind words about Trystin and the team. It means a lot to hear that the extra care and attention were appreciated and made a difference during your service visit. Going above and beyond to ensure everything is in great shape is something we take pride in, and your feedback is truly valued.
Atlantic Water Solutions company is my go to source for any water problems that I have. We recently were selling our home and needed an improved water system. A family member had highly recommended this company. We, as well as our buyer, were both very happy with the big improvement in the water quality.
We found that we were facing a similar problem in the house that we bought so we called this company again. Within a couple of months we were having another water system here. We are very happy with the upgrade in our water. I can always call if I have questions. I was shown how to manage my small part in maintenance and the best part of all for me is they will come yearly to clean and check everything. We are happy.
Sherry and Gary Dugas
Response from the owner · 6 months ago
Thank you so much for sharing your experience and for trusting Atlantic Water Solutions with your water system needs in both your previous and current homes. It’s wonderful to hear that you noticed such a positive difference in your water quality and felt supported throughout the process. Your feedback about the guidance on maintenance and the annual service is truly appreciated. Thank you again for your kind words and recommendation.
Atlantic has been an absolute pleasure to work with!
We have well water and an older system that desperately needed replacing. Atlantic installed a new whole-house water filter system that has made a dramatic difference in both the taste and clarity of our water.
They were incredibly flexible, incorporating some of our existing equipment with the new system to help keep costs down. The water now tastes delicious, and we no longer need a separate reverse osmosis system for drinking water.
Highly recommend Atlantic. They are professional, reliable, and they truly delivered results!
Response from the owner · 6 months ago
Thank you so much for sharing your experience, Julie. It’s wonderful to hear that your new whole-house water filter system has made such a noticeable difference in your water quality. Your kind words about the professionalism and flexibility of the team mean a lot, and it’s great to know the integration of your existing equipment was helpful. We appreciate your recommendation and are glad you’re enjoying delicious, clear water throughout your home.
They suck to say the least totally !!!’ Had a service call scheduled at 2.00 got a call at 11:30 saying he was running way ahead today. First red flag. Said he would be there in about 15 min I was out said sure cellar door is open I got there 20 minutes later a bill on the filter system. So I checked my cameras he went in left a bill and did nothing in and out in 5 minutes. so I call him back got voicemail for auto detailing . Then I called the office she said it’s his side job. Next red flag. Checked the system the clock had been wrong time because of a power failure he didn’t even set that right. They suck period!!!!! I’d give minus stars but that not an option. another company serviced it. and after I told them what had happen they said it’s on us.
Response from the owner · 7 months ago
Hi Michael,
I appreciate your honest review, we always try to improve our service so this helps! Sometimes people get called in to work unexpectedly and have to reschedule. When this happens we try to see if the next scheduled job is available for us to come out earlier. If that didn't work for you, all you had to do was communicate that with us. As far as the service, by waiting more than 6 months to tell us through a review what happened, it did not give us an opportunity to correct it with you or to use as a learning opportunity with the technician. I personally don't see a young person being motivated enough to have a weekend job as a red flag, I am sorry his personal phone message was problematic for you. We have rectified this issue since seeing your review, so again, thank you for the feedback!
Cindy and her team were outstanding, work performed was amazing. Her and her team were so professional. I would recommend Atlantic Water Solutions to anybody. I went with Cindy’s recommendation to solve my water problem and couldn’t be happier.
I've used Atlantic Water Solutions a few times now and consistently received outstanding service each visit. The team is prompt, professional, and takes the time to clearly explain the details of the systems they install. If you're looking for reliable, hassle-free water solutions, this is the company for you!
I'm very pleased to have used Atlantic water solutions. Their pricing was about the same as everybody else's but Chris's knowledge is what sold us. Due to the complexity of the job they had to make two trips to our home. Both technicians were top-notch the jobs were done in a neat and timely fashion. I highly recommend Atlantic Water Solutions
Response from the owner · Edited 7 months ago
Thank you for taking the time to share your experience, Timothy. We're thrilled to hear that Cindy's knowledge and our technicians' professionalism met your expectations. We appreciate your recommendation and are grateful for your support.
I required Crystal-Right CR-100 Zeolite Crystals to rebed my Water Softener/Conditioner. For some reason, the manufacturer Mineral-Right, makes it difficult to find and very expensive. After countless hours of searching dozens of Crystal-Right Dealers, I was only able to find two(2) that would sell me the product. One was priced ridiculously high and the other was Atlantic Water Solutions. I know the product costs more than typical media and Atlantic owner, Cindy Killer, sold it to me for a reasonable price. I would definitely return to Atlantic for all of my Water Filter and Well needs. Thank you, Bill T.
Response from the owner · a year ago
Thank you for choosing Atlantic Water Solutions for your Water Softener/Conditioner needs. We are glad to hear that you had a positive experience with our owner, Cindy Killer, and that you found our prices to be reasonable. We look forward to assisting you with any future Water Filter and Well needs you may have.
