Customers frequently highlight Atlas Heating and Air Conditioning for punctual arrival, professional technicians, and transparent communication during annual maintenance, furnace repairs, and heat pump installations. Many reviewers note reasonable pricing and long-term reliability, with some appreciating detailed explanations of system issues. However, a minority of negative reviews criticize high hourly rates, perceived overcharging for minor parts, and inadequate follow-up or diagnostic thoroughness, suggesting inconsistencies in service quality.
Google rating: 4.9 out of 5 from 605 reviews (95% five-star).
Reviews on this page: 605 Google reviews (401 with written comments, 5 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 20, 2026.
Service: Heat Pump Installation Service serving Oakland, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.9
★★★★★
605 reviews on Google
5★577
4★16
3★4
2★3
1★5
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 401 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.…”
“My call was answered promptly by a real person, the service call was scheduled for the same day, and the remarkably good technician (Ian) was complete…”
“Not only did they do a fantastic job with what proved to be a difficult process (our attic is CRAZY hard to access!”
“Terrible follow up”
“Atlas Heating has been our go-to company for furnace repair and replacement for 26 years.”
“We would recommend that others be sure to have at least three assessments prior to doing any work.”
“…heating system and they are reliable, professional and honest with a reasonable price.…”
“…homes to conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.…”
“Pretty much a scam.”
“They even videotaped what they did to explain everything they did and I learned a ton!”
People customers mention
Chris8 reviews
Carlos7 reviews
Eric5 reviews
Area5 reviews
Ryan4 reviews
Kevin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Beverly6 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
I have been using Atlas Heating for over 20 years in 2 different homes to conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.
Years ago we tried a different company for an earlier appointment after our heater stopped working the new company said we needed a new system costing over $10,000 our system pretty new so we declined their service and called atlas again. After atlas evaluated our system they conducted a repair costing $300.00 rather than a $10,000 replacement cost.
You won’t be disappointed if you hire them.
Eric Cross2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I would not use anyone else!! They are by far the best hvac company I have ever experienced! Our service person couldn’t have been any better….. on a scale from 1-10 he was a 20
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair, HVAC system maintenance
Richard Cone12 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Atlas did an excellent job fixing my furnace. My call was answered promptly by a real person, the service call was scheduled for the same day, and the remarkably good technician (Ian) was completely professional, fast, friendly and very experienced. Presto, furnace fixed. I couldn't have asked for more!
Price assessment: Reasonable price
Price: $400–600
Services: Heating system repair
Tim StueveLocal Guide · 61 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Very pleased with my annual HVAC service from Atlas. The technician was knowledgable about my system, made a few adjustments, and even some recommendations on how to make my system more efficient. I will definitely use Atlas again.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Paul Bartlett1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Our experience with Atlas began 3 years ago when they replaced old furnaces/air conditioners with two state-of-the art heat pumps. Not only did they do a fantastic job with what proved to be a difficult process (our attic is CRAZY hard to access!), they also found and corrected issues with our preexisting duct work. Our system has functioned flawlessly, except for a recent plug in the old condenser drain pipe. Atlas came out the next day, figured out the problem, and fixed it immediately (yes, back up into the attic!) - no fuss, no muss, no charge. They are a terrific, reliable team!
Services: HVAC system repair
Micky Sallee2 reviewsiTotal number of Google reviews Micky has written across all businesses on Google Maps, not just this one.
I would totally invite them to come back for my next service. I had one technician come out for my air-conditioning and a few months later I had the next technician come out for heating and they are so thorough. They even videotaped what they did to explain everything they did and I learned a ton! They are totally trustworthy and super professional the right amount of friendly and I trusted having them in my home. I will definitely come back. !!
William WebsterLocal Guide · 11 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Atlas Heating is a highly professional company, and friendly to boot! My wife and I have used Atlas for the last 14 years when we had Atlas replace our old furnace with a new, super-efficient one and a programmable automatic thermostat. They made excellent recommendations regarding that installation and the choice of furnaces, and we have been happy chappies ever since. In 14 years we have not one complaint or misgiving. This is a totally reliable company with fair pricing for the quality of their work. Highly recommended!
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance
Positive: Responsiveness, Punctuality, Quality, Value
Louisa PLocal Guide · 15 reviewsiTotal number of Google reviews Louisa has written across all businesses on Google Maps, not just this one.
I've been using Atlas for over 20 years now, and they have been consistently excellent. I installed air conditioning and a filter for window smoke in my 100 year old house. They did it no problem and went above and beyond expectations. The technicians have always been knowledgeable and professional and have never left a mess for me to clean up. A++
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance, A/C system maintenance
Stacey CamilloLocal Guide · 22 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
We just completed a very big job with Atlas. They actually quoted it for us two years ago, but Bob came out a few months ago and patiently looked at everything again, ultimately confirming the bid from two years before without raising the prices!
We have two HVAC systems in our house because our top floor does not sit right above our bottom floor and therefore the duct systems are completely separated. Atlas added heat pumps to our existing systems and did extensive duct and vent replacement and improvement. For the first time in the 25 years that we’ve lived in this house, we actually have climate control! We have electric heat and AC that can run off of our solar, and our (not very old) gas furnaces were retained as the air handlers so we are able to switch to gas heating when that seems more economical. Because of the duct and vent improvements, we are able to maintain even temperature throughout the house - really for the first time ever. The solution that Bob designed for our home was thoughtful and thorough - even elegant! And because he was willing to use the existing equipment, the bid was substantially lower than several other installers’ proposals.
The installation team was here on site over several days. They were so friendly, so professional, so competent! In a world where integrity and quality so often go lacking, my experience with Atlas goes a long way toward restoring my faith in humanity, lol. A 5 star experience, start to finish! Thank you Bob and the whole Atlas team!
