Customers frequently praise the company's thorough inspections, clear communication, and reasonable pricing for services ranging from rodent control to termite treatments. Reviewers often note that technicians are punctual, knowledgeable, and willing to answer questions about pest prevention. However, some lower-rated feedback highlights difficulties reaching staff by phone and instances where treatments appeared ineffective or were skipped during routine visits.
Google rating: 4.9 out of 5 from 2,956 reviews (97% five-star).
Reviews on this page: 2,956 Google reviews (1,978 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 1, 2026.
Service: Pest Control Service serving Kansas City, Missouri.
Data from Google, last updated November 3, 2026.
Star ratings
2,956 Google reviews we collected
4.9of 5
5 stars2,86297%
4 stars662%
3 stars100%
2 stars60%
1 star120%
Praise vs complaints
Phrases our text analysis found in 1,978 written reviews
99%praise
Praise3,16099%
Complaints201%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,06734%
Quality & results67221%
Speed & response52917%
Communication33511%
Would recommend2969%
Price & value1485%
Honesty & trust1334%
What customers talk about
We read 1,978 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim has been very helpful, knowledgeable and is friendly.”
“Sandy and another lady I spoke to at Augustine Exterminators was very very rude.”
“Mark has done a great job and is very easy to work with.”
“Yeah your worst nightmare!”
“Lamont was quick and efficient at locating all of the bait traps, both inside and outside, and dealt well with areas that were hard to access.”
“From the initial communication to the completed service, their team demonstrated professionalism, courtesy, and extensive knowledge.”
“I definitely would recommend Augustine Exterminators.”
“Just STAY AWAY.”
“Was not insistant on any charge but I paid a fair charge for his time and effort to help me”
“My stoop is a very expensive and hard to match exposed aggregate, which will now have to be jack hammered out to fix the plumbing they drilled a hole in.”
“Highly qualified, very professional, friendly, kind, and Honest!”
People customers mention
Jim42 reviews
Lee36 reviews
Tim31 reviews
Brandon28 reviews
Mark23 reviews
Sam23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Lamont was quick and efficient at locating all of the bait traps, both inside and outside, and dealt well with areas that were hard to access. He was also very polite and friendly.
Price: $80–100
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Thank you, Russ, for your kind words! We're glad to hear that Lamont provided prompt and friendly service while efficiently locating the bait traps. Your feedback is greatly appreciated!
J
Joe LillianLocal Guide · 7 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bug & insect extermination
Response from the owner · Edited 3 months ago
Thank you, Joe! We appreciate your positive feedback on our proactive communication and responsiveness. It's great to hear you had a good experience with us.
K
Kathy Tomei6 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Tried to get help over the phone and couldn’t get anyone to answer
Response from the owner · a week ago
I understand your frustration, Mollie, and I'm sorry to hear that you had difficulty reaching us by phone. We do not work on weekends. We appreciate your feedback and are here to assist you. Please feel free to reach out to us via text or call for further assistance, and we'll do our best to help you promptly.
J
Joanne Rizer9 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
I've had a very good experience with Augustine Exterminators. We had a problem with rodents chewing through the underground wires of our sprinkler system. Tim, the technician from Augustine, came to our home and inspected the outside area and discovered places where the rodents had dug down into the ground and burrowed underground. We agreed to have a bait station set near the holes. Tim came out today to set up the station. Tim has been very helpful, knowledgeable and is friendly. I also like that this is a family-owned business. I definitely would recommend Augustine Exterminators.
Thank you, Joanne! We're so glad to hear about your positive experience with Tim and appreciate your recommendation. It's great to know you value our family-owned approach.
G
Gloria Baker2 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Give this young man a raise! He knows what he's doing! I can always count on Mark to go the extra mile for whatever needs to be done.
Services: Ant extermination, Bug & insect extermination, Rodent extermination
Response from the owner · 4 years ago
Thanks Gloria for the very kind words about our tech. All of our technicians are board certified in both Missouri and Kansas. We appreciate the business and the Stars!
S
Sarah R9 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
James is always fantastic! He always is extremely thorough and takes the time to teach me tips for keeping my home pest free!! He always gives plenty of notice and asks if there are any areas of concern before he comes to treat the house.
Price assessment: Reasonable price
Price: $120–140
Pest type: Ants, Rodents, Spiders
Response from the owner · 2 weeks ago
Thank you, Sarah! We're glad to hear that James provides thorough service and helpful tips for keeping your home pest free. Your feedback is greatly appreciated!
R
Ricki Dresel4 reviewsiTotal number of Google reviews Ricki has written across all businesses on Google Maps, not just this one.
