Customers frequently highlight the availability of lifts, tools, and staff assistance for DIY projects like oil changes and brake repairs, noting fair pricing and clear communication. Recurring themes include punctuality and the convenience of having equipment on-site. Criticisms in low-star reviews mention inconsistent radio volume, misleading information regarding hours or costs, and a lack of timely updates on repair status.
Google rating: 4.9 out of 5 from 347 reviews (94% five-star).
Reviews on this page: 347 Google reviews (268 with written comments, 28 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
347 reviews on Google
5★325
4★12
3★4
2★1
1★5
Reviews from Google, shown as published (original wording, unedited).
CQ
Connor QuiggLocal Guide · 19 reviews
★★★★★
Had an amazing experience at Austin DIY Shop! Huge shoutout to Xavier for being incredibly polite, professional, knowledgeable, and helpful. He took the time to explain everything, answer my questions, and make sure I understood what was going on with my vehicle. The service was FAST, efficient, and the pricing was a GREAT deal!
It’s rare to find a mechanic who combines excellent skills with outstanding customer service. Xavier truly goes above and beyond, and because of him, I’ll definitely be coming back and recommending this shop to others.
GIVE THIS MAN A RAISE! 🙌 Employees like Xavier are what make a business stand out. He deserves all the recognition for his hard work and dedication. Thank you for the excellent service, Xavier! 💯🔧
I came in to do an oil change and rotate my tires. The staff was helpful with any questions I had. This place is a great option to do this type of maintenance yourself and if you don't want to wait at a dealership, lube or repair shop
Amazing place, they had all the tools I needed to change my brakes . I love this place I highly recommend. the staff was friendly and helpful specifically Xavier.
This is a GREAT place if you are a mechanic but don't have a lift. They even supply tools and assistance if needed. Friendly place. Now that I know of this place I will be returning with my own work and side jobs!.
Went to replace a fuel pump on my car. Facility was great and they had a wide variety of tools to use. Xavier was very helpful and helped me get the job done quickly and easily.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Nothing we like more than ensuring our customers enjoy their experience here. Thank you very much for sharing.
The facility provided all the necessary equipment for brake pad and rotor replacement on my truck, including a lift, tools, an air compressor, an impact drill, and expert mechanical guidance. Omar's assistance was highly valuable and professional.
Mark always takes care of me and my Traverse. Time after time he gets me back into the road, and same day the majority of the time! Friendly staff, honest prices! Anytime I have car troubles he’s the first person I call!! Love DIY Auto! Can’t say enough good things about Mark and his staff! Highly recommend!
Price assessment: Great price
Services: Transmission, Air & cabin filter replacement, Electrical, Engine repair, Brakes, Air conditioning, Oil change
Response from the owner · 2 months ago
Thank you. We greatly appreciate having you as a customer and sharing your experiences with us.
If you’re a female, I don’t recommend this place. Shady practices, misleading on hours and cost and be prepared to fend off unsolicited advances. Use a more professional shop!
Price assessment: Overpriced
Services: Auto engine diagnostic
Response from the owner · Edited 2 months ago
This is a fake review. Please check out all the 5 star reviews and real customer experiences. We pride ourselves on providing great customer experiences and fair pricing for over a decade in business. We are open 9 to 7 everyday
