Auto body shop · Raleigh, NC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★154 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Auto Body Xperts 4.9 out of 5 stars based on 154 reviews, with the owner replying to 99% of them. Customers frequently highlight the shop's punctuality, responsive communication, and competitive pricing for services including bumper repairs, paint matching, and rust removal. While most praise the quality of work and helpful staff, one low-star review criticizes a lack of attention to the customer's initial questions and needs.
Google rating: 4.9 out of 5 from 154 reviews (97% five-star).
Reviews on this page: 154 Google reviews (142 with written comments, 22 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 26, 2026.
Service: Auto Body Shop serving Raleigh, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Auto Body XpertsAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Body Xperts: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Body Xperts: 87/100 on this factor. Category median: 86.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Body Xperts: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Body Xperts: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Body Xperts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Body Xperts: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
154 Google reviews we collected
4.9of 5
5 stars15097%
4 stars11%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
97%praise
Praise30697%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1056%
Reasonable739%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7825%
Would recommend6220%
Staff & attitude5518%
Speed & response4213%
Price & value3411%
Communication289%
Honesty & trust155%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Manuel fixed it for me in the parking lot within ten minutes right at opening time.”
“They made the damaged areas better than they were prior to the deer collision.”
“I highly recommend them for honest and reliable repairs.”
“The service was amazing and they are very professional.”
“we were in and out of his shop with our car fixed like new within minutes.”
“he wasn't like the usual shops that just try to take your money, no, he gave us a more than fair price and fixed our car in literally 30 seconds.”
“GREAT COMMUNICATION, HONEST, YES I WOULD USE THEM AGAIN.”
“The guys at Auto Body Xperts are the only people I trust to work on and fix my car.”
People customers mention
Manuel15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Body Xperts for 2 kinds of job. Pick one to see what they paid and said.
FFrostLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I wanted to take a minute and share my experience with this business. the owner was so helpful and honest. he wasn't like the usual shops that just try to take your money, no, he gave us a more than fair price and fixed our car in literally 30 seconds. we were in and out of his shop with our car fixed like new…
Great priceBody & Trim
HHaven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Manuel was the nicest guy ever. I came to the shop in a panic that my bumper may need to be replaced. Manuel fixed it for me in the parking lot within ten minutes right at opening time. He was so kind and I appreciated his help so much! If I could give 100 stars I would! This will be my body shop of choice from here…
WWinnieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Out of 3 quotes I received, I decided to go with ABX. I am glad that I did. The other quotes I got were telling me that the red soul color for my car may not be exact and hard to match. ABX affirmed at the initial quote that they can match it. They were quick to respond to all my questions. Very professional and…
Reasonable pricePaintingBody & Trim
YYa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with them. The service was amazing and they are very professional.
Great pricePaintingBody & Trim
KKarter5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Manuel and Auto Body Xperts were quick, super responsive and extremely efficient with fixing my car after an incident. In terms of the whole experience I would absolutely bring my car back here if we needed too!
As a plus and something they didn’t need to, they detailed the inside of my car and as someone with kiddos that meant more than they knew!
Great priceBody & Trim
NNathanLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Took my Hyundai Sonata 2021 for a large quarter panel repair. Their quote was half the price of the dealership recommended autobody shop. They finished their work in under half the estimated work time and the repair was immaculate. I even can't tell there has been a repair to that part of the car. Extremely…
Thank you for taking the time to leave us a review! We’re glad to hear your vehicle was completed on time and that you were happy with the quality of the work. At Auto Body Xperts, we take pride in providing reliable collision repair and quality auto body service. We truly appreciate your business and your trust in us!
F
FrostLocal Guide · 5 reviewsiTotal number of Google reviews Frost has written across all businesses on Google Maps, not just this one.
I wanted to take a minute and share my experience with this business. the owner was so helpful and honest. he wasn't like the usual shops that just try to take your money, no, he gave us a more than fair price and fixed our car in literally 30 seconds. we were in and out of his shop with our car fixed like new within minutes. he was extremely kind and understanding. I couldn't recommend this shop enough, they are amazing.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 months ago
Thank you so much for taking the time to share your experience! We truly appreciate your kind words about our honesty, service, and pricing. At Auto Body Xperts, our goal is always to provide honest recommendations and quality collision repair without recommending work that your vehicle doesn’t need.
We’re glad we could get your car fixed quickly and get you back on the road. We’re proud to be a family-owned local auto body shop serving Raleigh and the surrounding areas, and we truly appreciate your recommendation!
Thank you for choosing Auto Body Xperts! 🙏
H
Haven Langley2 reviewsiTotal number of Google reviews Haven has written across all businesses on Google Maps, not just this one.
Manuel was the nicest guy ever. I came to the shop in a panic that my bumper may need to be replaced. Manuel fixed it for me in the parking lot within ten minutes right at opening time. He was so kind and I appreciated his help so much! If I could give 100 stars I would! This will be my body shop of choice from here on out. Thanks again for your help, Manuel!
Response from the owner · 2 months ago
Thank you from the bottom of our hearts, Haven! There is nothing worse than that morning panic over a damaged bumper, so we are thrilled Manuel could save the day for you in just ten minutes. He really is the nicest guy, and we are so proud to have him representing Auto Body Xperts. Taking care of our Raleigh community with quick, honest service means everything to us. Welcome to the family!
W
WinnieLocal Guide · 13 reviewsiTotal number of Google reviews Winnie has written across all businesses on Google Maps, not just this one.
Out of 3 quotes I received, I decided to go with ABX. I am glad that I did. The other quotes I got were telling me that the red soul color for my car may not be exact and hard to match. ABX affirmed at the initial quote that they can match it. They were quick to respond to all my questions. Very professional and honest. Manuel and his team did a great job on my car. The process from dropping off my car to picking it up was smooth. They stayed very close to the original quote after the work was completed. I highly recommend Auto Body Xperts.
I attached the before/after photos.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 2 months ago
Thank you so much for choosing Auto Body Xperts, and for taking the time to share your experience! We’re especially glad we could get the red soul color matched correctly and give you the confidence you were looking for from the beginning.
Manuel and our entire team truly appreciate your trust. We’re committed to providing honest estimates, clear communication, quality collision repair, and a smooth experience from drop-off to pickup.
Thank you again for recommending Auto Body Xperts. It was a pleasure taking care of your car, and we’re grateful for your business!
Y
Ya Lin3 reviewsiTotal number of Google reviews Ya has written across all businesses on Google Maps, not just this one.
I had a great experience with them. The service was amazing and they are very professional.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 2 months ago
Thank you for the great review! We truly appreciate you choosing Auto Body Xperts for your collision repair needs. Our team takes pride in providing professional service, quality repairs, and excellent customer service from start to finish. We’re glad you had a great experience with us and truly appreciate your support!
R
Robbie Brock1 reviewiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Excellent work! Got it done fast and communicated well. Highly recommended
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 2 months ago
Thank you so much for the great review! We’re glad you were happy with the quality of our work, speed, and communication. At Auto Body Xperts, we’re committed to providing excellent collision repair service and keeping our customers informed throughout the process. We truly appreciate your recommendation and your trust in our Raleigh auto body shop!
K
Karter Cook5 reviewsiTotal number of Google reviews Karter has written across all businesses on Google Maps, not just this one.
Manuel and Auto Body Xperts were quick, super responsive and extremely efficient with fixing my car after an incident. In terms of the whole experience I would absolutely bring my car back here if we needed too!
As a plus and something they didn’t need to, they detailed the inside of my car and as someone with kiddos that meant more than they knew!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 months ago
Thank you so much for the kind words! It was a pleasure helping you get your car back on the road. We’re especially happy to hear that you appreciated the communication, efficiency, and the extra touch of detailing the interior—we know how much that can mean when you have kiddos!
At Auto Body Xperts, we take pride in providing quality collision repair and exceptional customer service to our Raleigh-area customers. Thank you for trusting us with your vehicle and for recommending our team. We truly appreciate your business!
N
Nathan WeisskopfLocal Guide · 11 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Took my Hyundai Sonata 2021 for a large quarter panel repair. Their quote was half the price of the dealership recommended autobody shop. They finished their work in under half the estimated work time and the repair was immaculate. I even can't tell there has been a repair to that part of the car. Extremely satisfied with their professionalism and work quality.
If you need body work done, this is the place to go.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 4 months ago
Thank you for the great review, Nathan. We're happy to hear that you were pleased with the quality and turnaround time. It means a lot to know that we've earned your trust and recommendation!
Q
QUEEN ALYSIA USALocal Guide · 19 reviewsiTotal number of Google reviews QUEEN has written across all businesses on Google Maps, not just this one.
Manuel was extremely nice and helpful fixed my minor problem fast. Customer service was Top Tier.
Response from the owner · 4 months ago
Alysia, thank you for the 5-star review. Our goal is always to ensure that all of our customers are satisfied with every experience. If you ever need our help again, you know where to find us!
B
Burt Wichek10 reviewsiTotal number of Google reviews Burt has written across all businesses on Google Maps, not just this one.
Have taken a few cars here. If you have teenagers and don’t want insurance claims, these guys are very reasonable and accommodating. Their business is growing because they do good work at a good price. Most recently, they were able to to do body, paint, and brake work for us
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 5 months ago
Burt, thank you for the 5-star rating! We appreciate your review, and value your business. If you ever need our services again, you know where to find us!
