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Auto Glass of LA

Auto glass shop · Los Angeles, CA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 68 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 81%
5.0 ★★★★★ 247 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review

Auto Glass of LA at a glance

Google reviewers rate Auto Glass of LA five stars based on 247 reviews, with the owner responding to all feedback. Customers frequently cite the convenience of mobile services, such as windshield and window replacements performed at homes or workplaces. Recurring themes include punctual arrivals, efficient repairs completed within an hour, responsive communication, and reasonable pricing compared to competitors. The team is described as professional and friendly, often handling insurance claims and cleaning up broken glass. No significant patterns of criticism appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 247 reviews (98% five-star).
  • Reviews on this page: 247 Google reviews (212 with written comments, 38 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Auto Glass Repair serving Los Angeles, California.

Data from Google, last updated November 2, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction97Reliability97Craft & service–Value100Momentum100Replies to reviews95Satisfaction: 97 (median 92)Reliability: 97 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 95 (median 53)
Auto Glass of LAAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass of LA: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass of LA: 97/100 on this factor. Category median: 91.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Glass of LA: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass of LA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Glass of LA: 95/100 on this factor. Category median: 53.A
95

Bar = this company · dark tick = category median.

Star ratings

247 Google reviews we collected

  • 5 stars24398%
  • 4 stars31%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 212 written reviews

  • Praise53199%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price6241%
  • Reasonable8355%
  • Overpriced00%
  • Not sure53%

Topic share

How often each topic comes up in the written reviews

  • Speed & response14627%
  • Quality & results10319%
  • Staff & attitude9017%
  • Would recommend7213%
  • Price & value6713%
  • Communication377%
  • Honesty & trust194%

What customers talk about

We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Renato fixed it really quickly and did a great job!”
  • “⭐⭐⭐⭐⭐ Excellent service from Renato and the customer service team!”
  • “Professional, friendly, and efficient Tesla windshield repair with outstanding customer service.”
  • “Great service, and I’d definitely recommend them if you need auto glass replaced!”
    “Can't recommend these guys enough!”
  • “The team was super responsive, professional, and offered very reasonable pricing compared to other auto glass shops.”
  • “The communication was great and the repair went smoothly.”
  • “They were upfront and transparent about what they could and couldn’t do, showed up right on time, and actually finished the job faster than originally quoted.”

People customers mention

  • Alex 7 reviews
  • Tesla 3 reviews
  • Pasadena 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Auto Glass of LA for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jennifera day ago★★★★★

Process was quick and easy. They were able to send a tech out to repair my window the same day. The communication was great and the repair went smoothly. Would highly recommend.

Reasonable priceAuto power window repair
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

⭐⭐⭐⭐⭐ Excellent service from Renato and the customer service team! Professional, friendly, and efficient Tesla windshield repair with outstanding customer service. Highly recommend!

Reasonable priceAuto windshield repair
Louis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Renato is amazing. He installed the window in about an hour and the replacement makes the car look brand new again. Thanks again!

Reasonable priceAuto windshield repair
jaeinLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Renato did an amazing job replacing my windshield! The team was super responsive, professional, and offered very reasonable pricing compared to other auto glass shops. Highly recommend!

hai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mobile service convenience. Staff friendly, Alex does excellent job. Recommend !

Great priceAuto windshield replacement
cαndαcє3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Was wonderful working with this company. Gave me a fast quote and came out same day to replace my windshield. Did a great job! Thank you!

Photos

Customer reviews

5.0 ★★★★★ 247 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jennifer Marion
Review from Google · view on Google
★★★★★

Process was quick and easy. They were able to send a tech out to repair my window the same day. The communication was great and the repair went smoothly. Would highly recommend.

  • Price assessment: Reasonable price
  • Services: Auto power window repair
Response from the owner · 8 hours ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena made the process quick and easy, sent a technician the same day, and handled your power window repair smoothly. We’re delighted that you recognized our reasonable pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. Your compliments on our communication and same-day response mean a great deal to our Pasadena team. Keeping customers informed and getting to them quickly when a window is damaged is how we serve neighbors across Pasadena, CA. Your recommendation truly motivates us to keep delivering smooth, dependable repairs for everyone in Pasadena. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need power window repair or other auto glass services again in Pasadena, we’d be honored to help.

Daniel SLocal Guide · 34 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, very professional and kind! Would use their service again

  • Price assessment: Reasonable price
  • Services: Auto windshield replacement
Response from the owner · 2 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered great service, professionalism, and kindness on your windshield replacement. We’re delighted that you recognized our reasonable pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. Your compliments on our professionalism and kindness mean a great deal to our Pasadena team. Treating every neighbor with respect is how we serve drivers across Pasadena, CA, and we’re glad that came through for you. We’re honored that you’d use us again. Earning repeat business from customers like you is the best endorsement we could ask for throughout Pasadena. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield replacement or other auto glass services again in Pasadena, we’d be honored to help.

Derek Yu1 reviewTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Renato fixed it really quickly and did a great job!

Response from the owner · 3 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered such a quick repair and great work for you. We’re especially proud of your recognition of Renato! Your kind words about his speed and quality of work mean a great deal to him and our entire Pasadena team. Thank you for naming him, because that kind of praise motivates Renato to keep doing excellent work for neighbors here in Pasadena, CA. We’re glad the repair went smoothly for you. Fast, careful service is our standard for every customer throughout Pasadena. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need auto glass services again in Pasadena, we’d be honored to help.

Anthony Hang1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ Excellent service from Renato and the customer service team! Professional, friendly, and efficient Tesla windshield repair with outstanding customer service. Highly recommend!

  • Price assessment: Reasonable price
  • Services: Auto windshield repair
Response from the owner · 3 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered excellent service from Renato and our customer service team, with professional, friendly, and efficient Tesla windshield repair. We’re especially proud of your recognition of Renato! Your kind words about his work mean a great deal to him and our entire Pasadena team. Thank you for naming him, because that kind of praise motivates Renato to keep doing excellent work for neighbors here in Pasadena, CA. Your compliment on our customer service team truly means everything to us. Keeping every conversation helpful and every visit efficient is how we serve drivers throughout Pasadena, CA, and we’re glad that came through for you. We’re also glad your Tesla windshield repair went smoothly. Careful work on modern vehicles is our standard across Pasadena. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield repair or other auto glass services again in Pasadena, we’d be honored to help.

Jason Goldberg1 reviewTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time great work friendly easy

  • Price assessment: Reasonable price
  • Services: Auto windshield repair
Response from the owner · 4 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered on-time, great work, and a friendly, easy experience for your windshield repair. We’re delighted that you recognized our reasonable pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. Your compliments on our punctuality and friendly service mean a great deal to our Pasadena team. Arriving when we say we will and keeping the process easy for every customer is how we serve neighbors across Pasadena, CA. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield repair or other auto glass services again in Pasadena, we’d be honored to help.

Louis Garza5 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Renato is amazing. He installed the window in about an hour and the replacement makes the car look brand new again. Thanks again!

  • Price assessment: Reasonable price
  • Services: Auto windshield repair
Response from the owner · 4 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered such a great result, with the window installed in about an hour and your car looking brand new again. We’re delighted that you recognized our reasonable pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. We’re especially honored by your recognition of Renato! Your kind words about his work mean a great deal to him and our entire Pasadena team. Thank you for naming him, because that kind of praise motivates Renato to keep doing excellent work for neighbors here in Pasadena, CA. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield repair or other auto glass services again in Pasadena, we’d be honored to help.

jaein nha-yoonLocal Guide · 10 reviewsTotal number of Google reviews jaein has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Renato did an amazing job replacing my windshield! The team was super responsive, professional, and offered very reasonable pricing compared to other auto glass shops. Highly recommend!

Response from the owner · 6 days ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered amazing windshield work, responsive and professional service, and reasonable pricing for you. We’re especially proud of your recognition of Renato! Your kind words about his work mean a great deal to him and our entire Pasadena team. Thank you for naming him, because that kind of praise motivates Renato to keep doing excellent work for neighbors here in Pasadena, CA. Your compliment on our responsiveness and professionalism truly means everything to us. Keeping customers informed and treating every visit with care is how we serve drivers throughout Pasadena. We’re also glad our pricing stood out compared to other shops. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value, and we’re pleased that came through for you here in Pasadena, CA. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield replacement or other auto glass services again in Pasadena, we’d be honored to help.

Erik5 reviewsTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and installation

  • Price assessment: Great price
  • Services: Auto power window repair
Response from the owner · a week ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered great service and installation for your power window repair. We’re delighted that you recognized our great pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. Your compliments on our service and installation mean a great deal to our Pasadena team. Doing careful, reliable work on every power window is how we serve neighbors across Pasadena, CA. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need power window repair or other auto glass services again in Pasadena, we’d be honored to help.

Joseph Cohen6 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service very satisfied and reasonable le price

  • Price assessment: Great price
  • Services: Auto windshield repair, Auto power window repair
Response from the owner · a week ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered excellent service for both your windshield repair and power window repair. We’re delighted that you recognized our great pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value on every job throughout the area. Your satisfaction means a great deal to our Pasadena team. Delivering excellent service on each repair is how we serve neighbors across Pasadena, CA, and your kind words motivate us to keep that standard high. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield repair, power window repair, or other auto glass services again in Pasadena, we’d be honored to help.

hai vo1 reviewTotal number of Google reviews hai has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mobile service convenience. Staff friendly, Alex does excellent job. Recommend !

  • Price assessment: Great price
  • Services: Auto windshield replacement
Response from the owner · a week ago

Thank you so much for this wonderful review! We’re thrilled that Auto Glass of LA in Pasadena delivered convenient mobile service, friendly staff, and excellent work from Alex on your windshield replacement. We’re delighted that you recognized our great pricing here in Pasadena, CA. At Auto Glass of LA in Pasadena, we’re committed to fair, competitive pricing that delivers genuine value throughout the area. We’re especially glad you appreciated the convenience of mobile service. Coming directly to customers across Pasadena saves time and hassle, and it’s one of the ways we make auto glass easier for drivers here in Pasadena, CA. Your kind words about Alex truly mean a lot to him and our entire Pasadena team. Thank you for naming him, because that recognition motivates our technicians to keep doing excellent work for neighbors throughout Pasadena. Serving the Pasadena community with dedication, we also proudly service customers in nearby areas like Altadena, South Pasadena, Arcadia, Sierra Madre, and throughout Southern California. If you ever need windshield replacement or other auto glass services again in Pasadena, we’d be honored to help. Thank you for choosing Auto Glass of LA in Pasadena, CA!

Auto Glass of LA on Google Maps →

Business details