Auto repair shop · Woodbury, MN · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty91−0.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#716 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★1,070 Google reviews · 24 photos
90%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.8 out of 5 based on 1070 reviews, noting that the owner responds to 85% of feedback. Customers frequently praise the staff for clear communication, punctuality, and thorough explanations of vehicle issues during services like oil changes, tire rotations, and brake repairs. While many describe fair pricing and efficient scheduling, recurring criticisms in low-star reviews highlight concerns about high inspection fees, expensive repair estimates compared to competitors, and instances of vehicle damage or missed appointments.
Google rating: 4.8 out of 5 from 1,070 reviews (90% five-star).
Reviews on this page: 1,070 Google reviews (937 with written comments, 10 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Woodbury, Minnesota.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Works Automotive Service Center: 75/100 on this factor. Category median: 88.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Works Automotive Service Center: 63/100 on this factor. Category median: 85.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Works Automotive Service Center: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Works Automotive Service Center: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Works Automotive Service Center: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Works Automotive Service Center: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
1,070 Google reviews we collected
4.8of 5
5 stars96190%
4 stars515%
3 stars161%
2 stars61%
1 star363%
Praise vs complaints
Phrases our text analysis found in 937 written reviews
97%praise
Praise1,78397%
Complaints573%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price3834%
Reasonable6658%
Overpriced76%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38121%
Quality & results32017%
Speed & response29016%
Honesty & trust25114%
Price & value24713%
Would recommend18610%
Communication1659%
What customers talk about
We read 937 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I brought 2 vehicles at 2 different times in the same day and their attitude stayed consistently nice.”
“This Place very unprofessional manor and knowledge weak !”
“They communicate well and are very knowledgeable and thorough.”
“Don’t come here unless you want your car messed up wouldn’t trust them.”
“Had an issue with my splashguard dropping, stopped in, and Austin was able to quickly figure out and solve the issue.”
“It’s refreshing to find a shop I can actually trust and feel confident bringing my car to.”
“…ating because my son isn't old enough to get a loaner and now has no reliable transportation for work.…”
“These professionals have great customer service and know a great deal of what they are doing.”
“Avoid the headaches and unnecessary overcharge for simple fixes.”
“Auto Works has officially earned its spot as my new go-to auto service shop.”
“Battery replacement $343 - would recommend looking elsewhere for service.”
“Gone to them before with issues and really appreciate how they break things down and explain the issues and what my options are.”
People customers mention
Autoworks53 reviews
Wayne29 reviews
Jen14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Works Automotive Service Center for 8 kinds of job. Pick one to see what they paid and said.
Despina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gone to them before with issues and really appreciate how they break things down and explain the issues and what my options are. Had an issue with my splashguard dropping, stopped in, and Austin was able to quickly figure out and solve the issue.
Sheryl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great attitude from all the front desks guys. They answered all my questions. One hour waiting was true. I brought 2 vehicles at 2 different times in the same day and their attitude stayed consistently nice.
Great priceOil change
Jennette7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nice clean shop. I like they have loaner cars or rides back and forth from the shop. Also good communication and follow up.
Reasonable priceGeneral repairs & maintenance
Jeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I have been a customer of Auto Works for over 10 years now and have had great success. They communicate well and are very knowledgeable and thorough. I have two older cars that need attention from time to time. One cool thing they do is follow up with you to make sure everything is in working order. If it isn't…
Barb6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience as first time going for an oil change They were efficient and friendly - no pressure to do anything else and provided a detailed list upon completion - Price was great too😊👍
Great priceOil change
Kenneth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had the pleasure of working with Riley during my appointments here he’s very responsive very respectful. Good at his job. Make sure that I’m good. He’s been all-around great employee of theirs and definitely deserves a raise for his performance in going above and beyond to make sure the customers are satisfied and happy.
Gone to them before with issues and really appreciate how they break things down and explain the issues and what my options are. Had an issue with my splashguard dropping, stopped in, and Austin was able to quickly figure out and solve the issue.
Response from the owner · a week ago
Despina, we appreciate your feedback about the importance of clear explanations. We want you to feel confident about your options, and we are pleased that Austin was able to help with your splashguard promptly. Whenever you require us again, we'll be here to assist.
Auto Works Diagnostic & Repair Center
Dominic Tappella-Nicholson9 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Excellent prices with friendly customer service. I will be back!
Response from the owner · a week ago
We’re pleased you found our prices fair and our team welcoming. We're here to assist with any future requirements you may have.
Auto Works Diagnostic & Repair Center
Sheryl Mortenson4 reviewsiTotal number of Google reviews Sheryl has written across all businesses on Google Maps, not just this one.
Great attitude from all the front desks guys. They answered all my questions. One hour waiting was true. I brought 2 vehicles at 2 different times in the same day and their attitude stayed consistently nice.
Price assessment: Great price
Services: Oil change
Response from the owner · 2 weeks ago
Thank you for recognizing our team's consistent attitude and commitment to answering your questions, Sheryl. We're glad both of your visits went smoothly and that our wait time met your expectations. We look forward to assisting you again whenever you need us.
Auto Works Diagnostic & Repair Center
Jennette Kyllo7 reviewsiTotal number of Google reviews Jennette has written across all businesses on Google Maps, not just this one.
Nice clean shop. I like they have loaner cars or rides back and forth from the shop. Also good communication and follow up.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · a week ago
We’re glad you found our shop clean and appreciated the convenience of our loaner cars and shuttle service, Jennette! Keeping you updated and following up is important to us, so we’re pleased our communication stood out. We are always here to assist you again whenever you need us.
Auto Works Diagnostic & Repair Center
Jeff St Cyr5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I have been a customer of Auto Works for over 10 years now and have had great success. They communicate well and are very knowledgeable and thorough. I have two older cars that need attention from time to time. One cool thing they do is follow up with you to make sure everything is in working order. If it isn't they will make it right. Austin was the man getting a recent alignment squeezed in even when they were busy. Great service... great quality work that you can count on.
Jeff, we're grateful for your continued support of our business. Thank you for taking time to leave us a review. We're here to assist you whenever you need us. Gratefully. - Wayne Watson, Owner
Barb Johnson6 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Great experience as first time going for an oil change They were efficient and friendly - no pressure to do anything else and provided a detailed list upon completion - Price was great too😊👍
Price assessment: Great price
Services: Oil change
Response from the owner · 2 weeks ago
We're pleased to know about your positive experience, Barb! We pride ourselves on our efficiency and friendliness, so it's great to hear we met your expectations. We're also glad you found our detailed list helpful and appreciated our no-pressure approach. If there’s anything else we can do, feel free to reach out.
Auto Works Diagnostic & Repair Center
Kenneth Schmidt11 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
I had the pleasure of working with Riley during my appointments here he’s very responsive very respectful. Good at his job. Make sure that I’m good. He’s been all-around great employee of theirs and definitely deserves a raise for his performance in going above and beyond to make sure the customers are satisfied and happy.
Response from the owner · 3 weeks ago
Kenneth, your feedback is encouraging! We're pleased to hear about your superb experience with Riley, a true reflection of our mission to exceed customer expectations. We'll make sure your praise inspires him continually. Should you need our services again, we're ready to assist.
Auto Works Diagnostic & Repair Center
R Becken1 reviewiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
As a new customer I was pleasantly surprised with the great service. They explained everything that was checked on my vehicle and what needed my attention. I will be back, and not hesitate to use them for coming repairs to my vehicle.
Price assessment: Great price
Services: Oil change
Response from the owner · a month ago
We're happy you appreciate our service! We prioritize making sure customers fully grasp the status of their vehicle. We're here for any future repair needs.
Auto Works Diagnostic & Repair Center
Hannah RasmussenLocal Guide · 7 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
After time and time again of having issues with my dealership’s service department, I decided it was finally time to find a new auto repair shop. I decided to give Auto Works a try, and I’m so glad I did!
The entire team was thorough, helpful, and professional from start to finish. They clearly explained what needed to be done and had a clear plan of action, which made the whole process feel easy and stress-free. I felt welcomed when I dropped off my vehicle and was greeted by the same friendly, smiling faces when I came back to pick it up.
Since having my vehicle serviced, it has been running great, and I couldn’t be happier with the experience. It’s refreshing to find a shop I can actually trust and feel confident bringing my car to.
Auto Works has officially earned its spot as my new go-to auto service shop. I highly recommend them!
Price assessment: Reasonable price
Response from the owner · a month ago
We're happy to hear about your positive experience with us, Hannah! It's fantastic that our team's diligence, professionalism, and friendliness contributed to a stress-free visit. We're excited that your vehicle is running smoothly after our service and that you felt at home in our shop. Your trust in us is important. We're always here for your auto service needs. Your recommendation means a lot.
Auto Works Diagnostic & Repair Center
Mark AndersonLocal Guide · 19 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
The Boys at Auto Works fix my brake problem on my 2004 Suburban ! Feels and sounds new again !!!
Services: Steering & suspension repair, Brakes
Response from the owner · a month ago
We're happy to know your 2004 Suburban feels and sounds new again, Mark! Our aim is always to keep our customers' vehicles in top condition. Should you encounter any further car issues, we're here to assist.
Auto Works Diagnostic & Repair Center
