Auto repair shop · Atlanta, GA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%92+6.5Craft & service penalty90−1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#156 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★444 Google reviews · 24 photos
97%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Autohaus Social 4.9 out of 5 based on 444 reviews, with the owner responding to 99 percent of feedback. Customers frequently praise the shop for transparent communication, reasonable pricing, and efficient service for German and luxury vehicles, noting a clean facility and friendly staff. However, a small number of lower-rated reviews describe instances where diagnoses did not match actual vehicle conditions, recommended repairs were considered unnecessary, or communication with management was perceived as dismissive.
Google rating: 4.9 out of 5 from 444 reviews (97% five-star).
Reviews on this page: 444 Google reviews (402 with written comments, 25 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Atlanta, Georgia.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Autohaus SocialAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Autohaus Social: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Autohaus Social: 81/100 on this factor. Category median: 86.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Autohaus Social: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Autohaus Social: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Autohaus Social: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Autohaus Social: 92/100 on this factor. Category median: 60.A
92
Bar = this company · dark tick = category median.
Star ratings
444 Google reviews we collected
4.9of 5
5 stars43197%
4 stars41%
3 stars10%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 402 written reviews
98%praise
Praise84298%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price526%
Reasonable1158%
Overpriced211%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19923%
Quality & results14617%
Would recommend11614%
Honesty & trust10612%
Speed & response10312%
Price & value9912%
Communication9010%
What customers talk about
We read 402 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ght now, if you have a foreign car and are looking for a reliable and knowledgeable mechanic in the Atlanta Area, you need to take your car to Autohau…”
“Not to mention their customer service is top notch!”
“10 out of 10 would recommend their shop is the spot.”
“After just one visit, I will not use any other mechanics.”
“elling you right now, if you have a foreign car and are looking for a reliable and knowledgeable mechanic in the Atlanta Area, you need to take your c…”
“The way she was treated and straight up lied to is appalling.”
“Yesterday before heading out on a quick road trip I had a low coolant warning.”
“Fair and reasonable rates combined with top-notch mechanics and customer service.”
“And, they are overpriced and even more expensive than the dealer in some aspects.”
“…reatest customer service experiences in recent memory with exemplary communication and enthusiastic service, and the mechanic that worked on my Merced…”
People customers mention
Porsche31 reviews
Joseph29 reviews
Audi26 reviews
European18 reviews
German12 reviews
Noah10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Autohaus Social for 8 kinds of job. Pick one to see what they paid and said.
GGrace4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I’m telling you right now, if you have a foreign car and are looking for a reliable and knowledgeable mechanic in the Atlanta Area, you need to take your car to Autohaus Social. I took mine for oil leaking issues, they performed an assessment, were 100 percent transparent about what was going on and what needed to…
BBenjaminLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I really cannot say enough good things about Autohaus Social. Noah at the front desk gave me one of the greatest customer service experiences in recent memory with exemplary communication and enthusiastic service, and the mechanic that worked on my Mercedes, Symmetry, was incredibly knowledgeable and skilled in her…
Reasonable priceElectrical repair
TTom2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been getting my Cayman serviced here for a couple years. Yesterday before heading out on a quick road trip I had a low coolant warning. I drove right over to AutoHaus and they topped up the system and had me on my way in under an hour. We’re going to do a deeper diagnostic dive but they got me on the road and waved off my offer to pay. Thx guys.
OOliver5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the best shop in town. They’re extremely knowledgeable and super friendly. They really build a community around their shop and it makes the experience very welcoming. Highly recommend them!
CChassity6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A highly recommend AutoHaus Social! It’s an excellent place to go for car repairs. They offer great customer service, excellent communication, and reasonable pricing. The work they do is also top-notch!
Great priceAuto maintenanceOil change
RRachel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
First experience here and they went above and beyond for me and my specific needs. Very very impressed with the level of customer service beginning to end. Thank u so much for the neighborly help!
I’m telling you right now, if you have a foreign car and are looking for a reliable and knowledgeable mechanic in the Atlanta Area, you need to take your car to Autohaus Social. I took mine for oil leaking issues, they performed an assessment, were 100 percent transparent about what was going on and what needed to be done to fix it. They repaired everything, I got my car back and it has never driven as good or sounded as well as it does now. Not to mention their customer service is top notch!
Response from the owner · 3 days ago
Thank you for the excellent review!! I'm glad we could help!
B
Benjamin LöwenLocal Guide · 40 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
I really cannot say enough good things about Autohaus Social. Noah at the front desk gave me one of the greatest customer service experiences in recent memory with exemplary communication and enthusiastic service, and the mechanic that worked on my Mercedes, Symmetry, was incredibly knowledgeable and skilled in her role and equally genuine in her efforts to provide me a 1st-class experience. After calling back to inquire about a separate issue, I was able to speak to the Director of Operations, Joseph, who is clearly doing what he loves and surrounding himself with a team that’s doing the same. Fair and reasonable rates combined with top-notch mechanics and customer service.
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 2 weeks ago
Thank you for the excellent review Ben! It was nice talking with you today.
K
Kevin T3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I know a lot of people are a little leery with purchasing an older German cars or an older car period. But this is your Sign go by the car that you dreamt of and rest assure knowing that Autohaus Social Will keep it running like new. Recently purchased my 2014 E350 wagon and my 2017 Cayenne And didn’t want to deal with the dealerships, that’s the scary part of the luxury brands. Autohaus is the place! The whole team there is awesome from the owner all the way down to the techs They are real car people, and they love what they do. It shows in their work. 10 out of 10 would recommend their shop is the spot. It’s an asset to the community it’s a local business thats for the community. That’s the social part I had the Porsche fully inspected after purchasing it. They gave it such a thorough inspection and reassured me that I made a good purchase. It’s rare to trust your mechanic when you just met them but it just felt right from the moment I dropped the vehicle off. I’d feel comfortable sending my daughter here to get an honest assessment of whatever she’s driving. 10/10 -Kevin
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thank you Kevin for the excellent review. It was very nice meeting you!
T
Tom Dugan2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I’ve been getting my Cayman serviced here for a couple years. Yesterday before heading out on a quick road trip I had a low coolant warning. I drove right over to AutoHaus and they topped up the system and had me on my way in under an hour. We’re going to do a deeper diagnostic dive but they got me on the road and waved off my offer to pay. Thx guys.
Response from the owner · a month ago
Happy to help Tom. We need to find out why it was low but glad we could help in the short term. Thanks for the 5-star review!!
O
Oliver Smith5 reviewsiTotal number of Google reviews Oliver has written across all businesses on Google Maps, not just this one.
This is the best shop in town. They’re extremely knowledgeable and super friendly. They really build a community around their shop and it makes the experience very welcoming. Highly recommend them!
Response from the owner · a month ago
Oliver, we appreciate the kind words and your continued support. We look forward to assisting you in the future.
C
Chassity Mark6 reviewsiTotal number of Google reviews Chassity has written across all businesses on Google Maps, not just this one.
A highly recommend AutoHaus Social! It’s an excellent place to go for car repairs. They offer great customer service, excellent communication, and reasonable pricing. The work they do is also top-notch!
Price assessment: Great price
Services: Auto maintenance, Oil change
Response from the owner · a month ago
Chassity, we appreciate the wonderful review and your business. We look forward to assist you in the future.
R
Rachel Rose2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
First experience here and they went above and beyond for me and my specific needs. Very very impressed with the level of customer service beginning to end. Thank u so much for the neighborly help!
Response from the owner · 2 months ago
Thank you for the great review Rachel! Glad we could help
M
markelyon frazierLocal Guide · 28 reviewsiTotal number of Google reviews markelyon has written across all businesses on Google Maps, not just this one.
I've been going to Autohaus Social since I purchased my first Audi, and I couldn't be happier with the level of service they provide.
They did my post-purchase inspection, replaced two tires for me, and have conducted all the routine maintenance on my Audi since I bought it. There is no one else I trust with my car. Not only are they priced fairly and incredibly efficient, but they're transparent and honest about what's needed at every stage.
I'm glad I found them so early in the life of my Audi, and would recommend them to anyone who owns and loves European vehicles.
Response from the owner · 2 months ago
Thank you Kris! We're grateful for your great review and are always happy to help you with your Audi!
K
Katie Parker7 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Not your typical auto shop experience- much better! I came in for a tire repair and was impressed with how friendly, professional and nice management was. The service was fast, and the facility was clean and welcoming. From appt to out the door, they made the whole process easy. Highly recommend!
Services: Tires
Response from the owner · 4 months ago
Thank you Katie. I'm happy you had a great experience. It was nice to meet you
