Car repair and maintenance service · League City, TX
AutoNation Acura Gulf Freeway Service Center at a glance
Google reviewers rate the service center 4.8 out of 5 based on 263 reviews, noting that the owner replies to 85% of feedback. Customers frequently praise punctual service, clear communication, competitive pricing, and the provision of loaner vehicles or car washes. Common criticisms involve unresolved vehicle issues lasting months, incorrect parts orders, and poor phone call routing.
Google rating: 4.8 out of 5 from 263 reviews (90% five-star).
Reviews on this page: 263 Google reviews (208 with written comments, 7 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 24, 2026.
Service: Auto Body Shop serving League City, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
263 reviews on Google
5★238
4★10
3★3
2★3
1★9
Reviews from Google, shown as published (original wording, unedited).
CE
Candace Everett2 reviews
★★★★★
Our new truck sat in the dealership service area for 2 months and the issue had not been resolved. We did reach a mutual decision which had the dealership buy back our 2026 truck and then sold us a new truck. This was a frustrating experience but in the end we are satisfied customers.
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Hi Candace, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2050 so we can assist you further.
The treatment and service I get at Acura is amazing. Jon Joshua is an outstanding Service Advisor! They have competitive prices and a big bonus is I get my car washed!!!
Response from the owner · Edited 2 days ago
Hello Kent, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome repairs and good customer service satisfactory
Price assessment: Great price
Services: Auto windshield repair, Auto engine diagnostic, Brake service & repair, Oil change
Response from the owner · a week ago
Hi Kev, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Charles, the sales rep provide excellent customer service by providing pertinent info regarding the process of leasing as well as trading in my vehicle. He communicated with me throughout the process and contacted me to ensure everything was in order after I left the dealership!!!
The dealership was top notch in cleanliness, comfortable while waiting for the process to conclude and professional!!!!
Price assessment: Great price
Response from the owner · 3 weeks ago
Hi Ramona, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway Service Center. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I’m extremely disappointed with my experience trying to have my vehicle serviced at Acura. The listed service department hours state that it opens at 7:00 AM, so I scheduled a 7:00 AM appointment. However, when I arrived, the gates were still closed and no one was there. Once the gates finally opened, I still couldn’t get inside because all of the doors were locked.
Eventually, an employee from another department noticed me and came over to help. They discovered that my appointment had apparently been scheduled through Acura’s AI system, but I was never actually added to the service department’s schedule.Someone then had to be called in because they were not expecting me.
If Acura is going to offer AI scheduling, the system needs to actually communicate with the dealership and confirm that the appointment is on the books. Customers should not be allowed to schedule a 7:00 AM appointment, arrive on time, and find a closed dealership with no one expecting them—especially when the listed hours state that the service department opens at 7:00 AM. It was frustrating, inconvenient, and a very poor customer service experience, especially for a brand like Acura.
Services: Oil change, Service not listed
Response from the owner · 3 weeks ago
Hi Tara, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2050 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
They are best of best.Giving right advice.Did very good job.
Price assessment: Great price
Services: Auto engine diagnostic, Vehicle Inspection, Oil change
Response from the owner · a month ago
Hi Jay, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Acura Gulf Freeway Service Center. Don't hesitate to call us if you ever need anything. Be safe on the road!
I did not buy my 2016 Acura TLX in 2019 from this dealer but they have always treated me as I did! I will use this dealer for all my service needs and they have made me a list for my older Acura to keep it in top performance that I have been taking care of a little at a time! I still love my care and want to keep it on the road as long as I can! Shout out to Jon Joshua for all that you and the team at AutoNation do!
Price assessment: Great price
Services: Vehicle Inspection, Air conditioning, Oil change
Response from the owner · a month ago
Hello Roxane, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I just had my MDX in for an Oil change and tire rotation. I did have a reservation but that was lost. They were still able to get me in and out in about 1 hour and did not suggest a lot of additional needed work Price may have been slightly high but not by that much.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 2 months ago
Hello Dennis, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
my car broke down the other day had too take it into the shop. these mechanics at acura are fast and efficient! huge thanks too alex angel the mechanics and matt in service for all there hard work and help. you guys did amazing! thanks!
Response from the owner · 2 months ago
Jacoby, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
