Karen McJunkin10 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician was on time and did the job quickly.
AutoNation Mobile Service Irvine
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 68 mobile auto mechanicsPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 402 Google reviews · 24 photos
96%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
Aug 2024latest review
AutoNation Mobile Service Irvine at a glance
Customers frequently praise the convenience of having technicians arrive at their location, highlighting punctuality, professional communication, and thorough service for tasks like oil changes and battery replacements. While many note the premium pricing, recurring complaints involve unexpected fees, such as rescheduling charges or higher final invoices than quoted, along with instances of scheduling errors or missed appointments that disrupted customer plans.
- Google rating: 4.9 out of 5 from 402 reviews (96% five-star).
- Reviews on this page: 402 Google reviews (280 with written comments, 3 with photos).
- Owner responses: the business replied to 45% of reviews.
- Most recent review: August 17, 2024.
- Service: Mobile Auto Mechanic serving Mission Viejo, California.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AutoNation Mobile Service Irvine: 92/100 on this factor. Category median: 87.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AutoNation Mobile Service Irvine: 78/100 on this factor. Category median: 80.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AutoNation Mobile Service Irvine: 95/100 on this factor. Category median: 96.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AutoNation Mobile Service Irvine: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AutoNation Mobile Service Irvine: 63/100 on this factor. Category median: 65.B
63
Bar = this company · dark tick = category median.
Star ratings
402 Google reviews we collected
- 5 stars38496%
- 4 stars123%
- 3 stars10%
- 2 stars10%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
- Praise54098%
- Complaints112%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15628%
- Speed & response13625%
- Quality & results8515%
- Would recommend5811%
- Communication479%
- Price & value397%
- Honesty & trust305%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to book, friendly helpful responsive customer service (shout out to Raphael), quick and easy service, no hidden fees, on time”
“He was communicative, prompt ,so kind , helpful and knowledgeable.”
“He was late!”
“The experience was fantastic and attention to detail was superior.”
“I would highly recommend my technician that was assigned to me and this company to anyone interested.”
“…ng to find out the wrong repair man at my house it’s not worth it I would not recommend them to my worst enemy.…”
“Also, the fact that my technician kept in constant communication with me about his ETA etc was really great!”
“Great company fair prices, Anthony really went the extra mile to make sure the job on my car was done correctly.”
“…home waiting to find out the wrong repair man at my house it’s not worth it I would not recommend them to my worst enemy.…”
“Once again I had great service on my Lexus Hybrid by technician "Jacob" a master at his craft with integrity.”
“This is fraud.”
People customers mention
- Austin 12 reviews
- Smith 11 reviews
- Victor 7 reviews
- Repairsmith 6 reviews
- Andrew 6 reviews
- Mercedes 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AutoNation Mobile Service Irvine for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
JeproxLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
I've been using AutoNation for a few repairs and have been super satisfied with their work and services. I will say that it's a premium service BUT the fact they go to you, the convenience is superb. The quality of the service is also in leagues above. They have saved me the hassles of towing my car to a repair…
Service not listed
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Easy to book, friendly helpful responsive customer service (shout out to Raphael), quick and easy service, no hidden fees, on time
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The experience was fantastic and attention to detail was superior. My tech went above and beyond to help fix any minor issues he saw underneath and made sure to put everything back together even cleaner
Jade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My technician Jair made my AutoNation mobile experience outstanding! He was communicative, prompt ,so kind , helpful and knowledgeable. I would highly recommend my technician that was assigned to me and this company to anyone interested. Very grateful for the stress free experience. Thank you Jair and AutoNation
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Service was prompt and excellent. My technician was very professional and friendly. He took the time to explain everything he did. He let me know the best next steps. He was very in touch with my concerns and asked good questions about my car. It would be great to work with him again.
Stacey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Fast, easy, and super convenient!! I really love the fact that they are mobile and came to my work and I didn’t have to go out of my way to drop my car off somewhere and have to worry about getting a ride and then picking it up later. Also, the fact that my technician kept in constant communication with me about his ETA etc was really great!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 68 | — |
| Battery | 61 | — |
| Oil change | 59 | — |
| Brakes | 39 | — |
| Brake service & repair | 39 | — |
| Electrical repair | 24 | — |
| Electrical | 18 | — |
| Air & cabin filter replacement | 13 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 402 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Marcus L Alexander10 reviewsTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and time sensitive
Tammy2 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAutoNation is # 1, I recommend everyone use them.
A MillerLocal Guide · 24 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy appointment was at 8-1 today. Shortly after 8am , they texted me: Due to unforeseen circumstances they changed the appointment to 1-6. It’s my hubby’s birthday today. I made plans for after 1pm. Now I have to change them to before 1pm. I called and asked to reschedule it since it is going to ruin the plans for his birthday. They tell me it’s a $50 reschedule fee for not giving them 24hr notice. Yet they didn’t give me a 24hr notice. So I keep the appointment. The two guys come at 2:30pm. They tell me they can’t find the AC problem. They tell me the acceleration problem is because I don’t drive the vehicle enough and their Mercedes blue van does the same thing so it’s a Mercedes thing. They test drove the car without us didn’t even ask what the AC was doing, then come back saying the ac works fine. I trust them and they leave. I leave to go to the birthday plans and the car has the AC issue still. I call them up and tell them it’s still has the issue and I think the guys failed to diagnose it correctly, or they simply didn’t want to work in the heat. Idk, regardless the issue remains. Auto Nation tells me to pay $75 for the today visit and then another $75 for a revisit. I told them, you didn’t fix the issue or diagnose it correctly so why would I pay $75 at all. They told me unless I pay the $75 diagnostic fee they aren’t sending another tech to recheck the same issue they failed to check the first time. This is fraud. I am disappointed in this company.
JeproxLocal Guide · 34 reviewsTotal number of Google reviews Jeprox has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been using AutoNation for a few repairs and have been super satisfied with their work and services. I will say that it's a premium service BUT the fact they go to you, the convenience is superb. The quality of the service is also in leagues above. They have saved me the hassles of towing my car to a repair garage and scheduling a mechanic. Plus their repairs/parts are warrantied! AutoNation, "A+" in my book. -J.
- Services: Service not listed
Response from the owner · 4 years ago
Thank you for the review!
Hector Juarez5 reviewsTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time user , is very convenient for me.
Karen Byers7 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to book, friendly helpful responsive customer service (shout out to Raphael), quick and easy service, no hidden fees, on time
Andrew Cichon5 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe experience was fantastic and attention to detail was superior. My tech went above and beyond to help fix any minor issues he saw underneath and made sure to put everything back together even cleaner
Damien Scott4 reviewsTotal number of Google reviews Damien has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery convenient and professional
Jade2 reviewsTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy technician Jair made my AutoNation mobile experience outstanding! He was communicative, prompt ,so kind , helpful and knowledgeable. I would highly recommend my technician that was assigned to me and this company to anyone interested. Very grateful for the stress free experience. Thank you Jair and AutoNation
Business details
- Address: 9101 Research Dr Ste M, Irvine, CA 92618
- Phone: (888) 906-3370
- Website: autonationmobileservice.com
- Service area: Mission Viejo, CA