Google reviewers rate Avalon Services five stars based on 167 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing as key strengths. Common services include water heater replacement, drain cleaning, and sewer inspections. Reviewers note that technicians often diagnose complex issues missed by other companies and complete repairs quickly. No recurring criticisms appear in the provided excerpts, which consistently highlight professional and efficient service.
Google rating: 5.0 out of 5 from 167 reviews (98% five-star).
Reviews on this page: 167 Google reviews (134 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Septic Tank Service serving Richmond, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
5.0
★★★★★
167 reviews on Google
5★163
4★4
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their estimates, timeliness, pricing, and quality of work were completely professional.”
“They did a great job, for a good price and were always on time.”
“The professional, knowledgeable young man who came to my house not only quickly diagnosed my issue but at the same time fixed it .”
“I highly recommend Avalon Services to anyone needing sewer lateral work or related services.”
“I could not recommend this company more.”
“The contact in the office was extremely helpful and our tech was able to explain everything with ease and get it fixed quickly.”
“They provide free estimates and very fair pricing .”
“Probably not the least expensive, but I’d rather pay a little more for service that I can trust.”
People customers mention
Zach8 reviews
Regina5 reviews
Ron4 reviews
Oakland3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Bernard McKovich7 reviewsiTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Thank you for your kind review and for your business. We look forward to helping you with your next plumbing need, though we hope it is a long time from now for your sake. Thanks for choosing Avalon Services
priscilla coffin1 reviewiTotal number of Google reviews priscilla has written across all businesses on Google Maps, not just this one.
Avalon was great. They did a great job, for a good price and were always on time.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair, Plumbing leak detection
Response from the owner · a week ago
Thank you for the positive feedback, Priscilla! We're glad to hear that you had a great experience with Avalon Services. Timeliness and value are important to us, and we're pleased to know we met your expectations. We appreciate your support!
RA Hodge2 reviewsiTotal number of Google reviews RA has written across all businesses on Google Maps, not just this one.
I needed a storm drain scoped and cleaned ahead of this winter. Their estimates, timeliness, pricing, and quality of work were completely professional. They are now my go-to plumbing service. Would highly recommend.
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Drain cleaning
Response from the owner · 4 weeks ago
Thank you for your fantastic review, RA! We're thrilled to hear that you had a positive experience with our storm drain services. Our team works hard to provide timely and professional service, and it's great to know we've earned your trust. We appreciate your recommendation and look forward to assisting you again in the future!
Karen Day10 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
This is a great small plumbing company . I had an issue with a drain blockage under my house which three other companies could not diagnose . The professional, knowledgeable young man who came to my house not only quickly diagnosed my issue but at the same time fixed it . My toilet is now working without issue. They provide free estimates and very fair pricing . They will be my go to plumbing company from now on.
Price assessment: Great price
Price: $1–200
Services: Drain cleaning
Response from the owner · a month ago
Thank you for the fantastic feedback! We're thrilled to hear that our team was able to quickly diagnose and resolve your plumbing issue. Providing knowledgeable and efficient service is our top priority. We appreciate your trust in Avalon Services and look forward to assisting you with any future plumbing needs!
lobzi12 reviewsiTotal number of Google reviews lobzi1 has written across all businesses on Google Maps, not just this one.
Very helpful and tried hard to fix my problems
Was unsuccessful but still working to replace my on-demand water heater
Services: Water heater repair
Response from the owner · 2 months ago
Thank you for your feedback! We're glad to hear that our team was helpful and dedicated to resolving your issues. We appreciate your patience as we work on replacing your on-demand water heater. If you have any further questions or need assistance, please don’t hesitate to reach out.
Laura Brezel3 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We called Avalon Services with a broken water heater. They were friendly, prompt, and were able to diagnose the problem and replace the water heater the same day. The contact in the office was extremely helpful and our tech was able to explain everything with ease and get it fixed quickly. Probably not the least expensive, but I’d rather pay a little more for service that I can trust.
Price assessment: Not sure
Price: $2,000+
Services: Water heater installation
Response from the owner · 2 months ago
Thank you for the wonderful review, Laura! We're thrilled to hear that you had a positive experience with our team. Providing friendly and efficient service is our top priority, and we're glad we could help you with your water heater issue promptly. We appreciate your trust in Avalon Services and look forward to assisting you in the future!
Elaine S6 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Best plumbers we ever used! Smart, clean, efficient and honest. We wish every household contractor had the high standards that Avalon does. The job got done well and they gave a fair, accurate quote. Saved me money and that’s where the integrity counts! Other quotes we got for the same job tried to pad the quote, gave wrong information that would have delayed our project and cost a ton more. Use these guys. Amazing work and great customer care.
Price assessment: Reasonable price
Services: Toilet repair, Water heater installation, Water tank installation, Toilet installation, Faucet installation, Sewer repair
Response from the owner · 3 months ago
Thank you for the wonderful feedback, Elaine! We're thrilled to hear that you had such a positive experience with our team. Providing honest and efficient service is our priority, and it's great to know that we met your expectations. We appreciate your support and hope to assist you again in the future!
Jon Livesey1 reviewiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
This was brilliant. Technician arrived within two days, did the work quickly and efficiently, no mess, reasonable price.
Very satisfied,
Price assessment: Reasonable price
Price: $500–600
Services: Toilet repair, Plumbing pipe repair
Response from the owner · 4 months ago
Thank you for the fantastic feedback, Jon! We're thrilled to hear that you had a great experience with our technician. Timely service and efficiency are what we strive for at Avalon Services. Your satisfaction is our priority!
Anthony Sillemon8 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Avalon Services for my sewer lateral work. After dealing with other companies that made promises, delayed, or never followed through, Avalon came through exactly when I needed them.
They were professional, reliable, responsive, and did high-quality work from start to finish. The team explained what needed to be done, showed up as promised, and completed the job the right way. For such an important service, that gave me real peace of mind.
The price was fair, the work was worth every dollar, and I truly feel this was money well spent. I highly recommend Avalon Services to anyone needing sewer lateral work or related services. They are dependable, honest, and they get the job done.
Price assessment: Great price
Price: $1,000+
Services: Sewer cleaning, Sewer repair
Response from the owner · 5 months ago
Thank you for your wonderful feedback, Anthony. We’re thrilled to hear that you had an excellent experience with our team at Avalon Services. Providing reliable and high-quality service is our top priority, and it’s great to know that we were able to deliver exactly what you needed. We appreciate your recommendation and look forward to assisting you in the future!
Ira Martin4 reviewsiTotal number of Google reviews Ira has written across all businesses on Google Maps, not just this one.
I want to thank the Avalon technicians for installing a two way sewer clean-out. They overcame difficulties such as a camera blocking item in the line and an unexpected Y in the line. Both technicians were knowledgeable and friendly.
Price assessment: Reasonable price
Services: Sewer repair
Response from the owner · 5 months ago
Thank you for your positive feedback, Ira. We're glad to hear that our technicians were able to overcome the challenges during your installation and that you found them knowledgeable and friendly. We appreciate your support and look forward to assisting you in the future!
